Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-25
When first logging onto the system, the default “admin” Login (account 
information) is displayed.
4. From the Change Password for Login admin frame, you can:
lEnter the Old Password
lEnter the new Password
lConfirm the new Password
lUpdate the new password.
5. Press the Update Pass button to update and save your new password.
6. If you do not want to make the new password changes, select Cancel to return 
to the main CentreVu Explorer II Splash frame.
Note:It is strongly recommended that the CentreVu Explorer II 
administrator change this password immediately to prevent 
unauthorized access to CentreVu Explorer II. Choose a new 
password that is easy to remember. If you forget the password, and it 
is the only Administration level account in the system, then no one 
will have access to the accounts section to make changes. Contact 
the Technical Service Organization if you have this problem. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-26 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Overview3-1
3CentreVu
ExplorerCentreVu
Explorer
Explorer Classic3
Overview3
This chapter describes how and why you would want to use the Explorer Classic 
program. 
Explorer Classic allows you to use the original version of CentreVu Explorer, but 
adds some of the new functionality of CentreVu Explorer II. This chapter describes 
how to customize the CentreVu Explorer II to your call center by providing 
meaningful names to splits/skills, vector directory numbers (VDNs), reason codes, 
External Call History Interface (ECHI) data elements, and by providing names to 
your Agent Login IDs.
Explorer Classic presents the familiar Explorer desktop, but with new query 
capabilities, such as conditional queries and new user interface elements. It is also 
enhanced by the static Navigation frame on the left that eliminates the need for the 
browser’s Back button. In Explorer Classic, as with other CentreVu Explorer II 
queries, results are delivered in its own window. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-2
Using Explorer Classic3
To use the Explorer Classic program, do the following:
1. Access Explorer Classic
2. Administer Set Session Display (if you want to see something other than the 
default options)
3. Select the Elements
4. Select the Search Criteria
5. View Results
6. Save Query. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-3
Accessing Explorer Classic3
1. Log in to CentreVu Explorer II. For details about how to do this, see Chapter 1, 
“Introduction.” 
2. In the Navigation frame, click on the Explorer Classic option to open the 
Explorer Classic program. 
3. Select the elements for the query. See the next section for details.
Select Explorer Classic 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-4
Administering Set Session Display3
Set Session Display is a feature that allows you to select a customized set of data 
elements for use during the current session. Each time you use Custom Query 
Builder to create a User defined Query, you create a new Session Display. The list of 
Session Displays is specific to each login. 
To administer Session Display, do the following:
1. Click on the Explorer Classic Set Session Display submenu. The following 
window appears:
2. From this window, you can select which Session Display you want to use from 
the drop-down list (located in the top right hand corner of the frame).
Select the Session Display you want to use. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-5
3. Click on Save this Display and the following displays:
4. The Session Display you selected becomes the Current Session Display for all 
Explorer Classic queries for your login. When you want to change the current 
display, select a different Session Display and save it.
Note:CentreVu Explorer II comes with one Default Session Display which 
consists of the following elements: ACD, Answering Split/Skill, 
Answering Agent, Call ID, Calling Party, CMS, Day of Week, Dialed 
Number, Duration, First VDN, In Queue Wait Time, Segment, Segment 
Start Date, Segment Stop Date, Start Time, Stop Time, and Universal 
Call ID. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-6
Selecting Elements3
In the Element Selection frame, do the following:
1. Check the appropriate query elements for your search. For a description of the 
Element Selection frame, see Chapter 1, “Introduction,” for details. For 
definitions of each query element, see the Appendix, “Query Elements,” in this 
guide.
2. When you are satisfied with your selections in the Query Elements frame, press 
the Build Query, Agent Info, or Call Info button to display the Search Criteria 
frame.
When the screen refreshes, parameters specific to the elements you selected 
appear in the Search Criteria frame. For details, see Chapter 1, “Introduction.”
Build Query Buttons 
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-7
Selecting Search Criteria3
In the Search Criteria frame, do the following:
1.Select all desired search criteria. See Chapter 1, “Introduction,” for details. 
2. From the Display Options drop-down box, set up the display options (Session 
Display, Agent Information, Call Information, or All Columns). Only one 
display type may be viewed at a time. 
3. Select the Find Results button to display the results of the query.  
						

							   CentreVu Explorer II Version 1.0 User Guide
Explorer Classic
Using Explorer Classic3-8
Viewing Results3
After providing the Search Criteria information, you can view the results of the 
query. 
To display the results of a query, press the Find Results button from the Search 
Criteria frame. The following graphic shows you the results (the grid results) of 
the query settings in the “session display” format that you specify.
Note:When viewing multiple rows of data and scrolling vertically in the 
Query Results frame, column headings disappear.