Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-41
Originating Reason Code (ORIGREASON)1
lField Description
This field contains the Reason Code for the AUX state in which the agent 
originated the call.
lQuery Options
Select a Reason Code from a pull-down list box that displays all distinct Reason 
Codes in the database. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-42
Priority Answered (DISPPRIORITY)1
lField Description
This field represents the priority the call had at its disposition.  If the call never 
queued to a split/skill, the priority will be null.
lQuery Options
Select a disposition priority from a drop-down list box containing the following 
possible priorities: 
—null 
— no (no vectoring)
— yes (no vectoring)
— low (vectoring)
— medium (vectoring)
— high (vectoring)
— top (vectoring). 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-43
Segment Number (SEGMENT)1
lField Description
This field is the number for identifying the segment.  Segment numbers range 
from 1 to the number of segments in the call.
lQuery Options
The query returns results associated with the segment number entered in the 
text box. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-44
Stroke Tally (EVENT1-9)1
lField Description
This field contains the number of times each event (stroke count) button was 
pressed during this call segment.
lQuery Options
Select a stroke number from the drop-down list box. The valid range is 1 
through 9. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-45
Times Held (HELD)1
lField Description
This field is the total number of times this call was placed on hold by the 
answering agent in the segment. With agent-to-agent calls, this count is 
incremented for the agent who puts the call on hold, regardless of whether that 
agent answered or originated the call, but it is not incremented for the other 
agent who is continuing to accrue talk time. (For Generic 2.1 switches, this 
includes only split ACD calls held. With the ECS, Generic 2.2, and Generic 3 
switches, this includes all calls the agent put on hold.)
lQuery Options
The query returns results associated with calls that were put on hold more times 
than the number entered. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-46
Transferred Call (TRANSFERRED)1
lField Description
This field indicates whether or not the agent initiated a transfer on this call 
segment. Valid values for TRANSFERRED are 0=NO, 1=YES.
For the ECS, Generic 2.2, and Generic 3 switches, TRANSFERRED is set for 
any call transferred.
For Generic 2.1 switches, TRANSFERRED is set for transfers to a measured 
VDN or split.
lQuery Options
Select one of the following choices from the drop-down list:
— Transferred calls
— Not Transferred Calls. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-47
Trunk Group Used (TKGRP)1
lField Description
This field contains the trunk group that carried the call.  This will be 0 if the 
trunk group carrying the call is not measured.
lQuery Options
The query returns results associated with the trunk group entered in the text 
box. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-48
Universal Call ID (UCID)1
lField Description
The Universal Call ID is a unique number assigned to a call within the customer 
network.
lQuery Options
The query returns results associated with the Universal Call ID entered in the 
text box. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-49
1st Split/Skill Queued to (SPLIT1)1
lField Description
This field contains the first split/skill the call queued to in the first VDN with 
which it was associated.
lQuery Options
Select a split/skill from a drop-down list box that displays all first splits.  
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-50
2nd Split/Skill Queued to (SPLIT2)1
lField Description
This field contains the second split/skill the call queued in the first VDN that it 
was associated within the call segment. This only applies to Generic 2.2 with 
Expert Agent Selection (EAS), the ECS, and Generic 3 switches with vectoring.
lQuery Options
Select a split/skill from a list box that displays all second splits.