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Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide
Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide
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CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-31 ii Digits (CALLING_II)1 lField Description The Information Indicator (ii) digits associated with this call. Currently defined values: 00—Identified line - no special treatment 01—Multi-party - ANI cannot be provided 02—ANI failure 06—Hotel/Motel - Dialed Number (DN) not accompanied by automatic room identification (ID) 07—Special operator handling required 20—AIOD - Listed DN of PBX sent 23—Coin or non-Coin - line status unknown 24—800 Service 27—Coin Call 29—Prison/Inmate Service 30-32—Intercept 34—Telco Operator Handled Call 40-49—Locally determined by carrier 52—OutWATS60 - Telecommunication Relay Service (TRS) - Station Paid 61—Type 1 Cellular 62—Type 2 Cellular 63—Romer Cellular 66—TRS from Hotel/Motel 67—TRS from restricted line 70—Private paystation 93—Private Virtual Network call
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-32 lQuery Options Select an Information Indicator number from a drop-down list box containing all Information Indicator numbers from the database.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-33 Interflowed (DISPOSITION=4)1 lField Description This field indicates if the call was redirected to an off-switch destination. lQuery Options Select one of the following choices from the drop-down list box: —True —False.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-34 In-Queue Wait Time (DISPTIME)1 lField Description This field is the wait time (in the vector, in queue, or ringing). For extension calls made directly to agents (not through a VDN), this field is always 0. lQuery Options The query returns results with an “in-queue wait time” in seconds greater that the number entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-35 Last Observer (LASTOBSERVER)1 lField Description This field is the login ID of the last agent who service-observed or bridged on to this call. lQuery Options Select an agent ID from a drop-down list box containing the login IDs of all last observers in the database.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-36 Malicious Call (MALICIOUS)1 lField Description This field is 1 if malicious call trace was activated in the call segment. This applies to Generic 2 and Generic 3 but not to Generic 3i Version 1. lQuery Options Select one of the following choices from the drop-down list box: — Malicious calls — Not Malicious calls.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-37 Net in Time (NETINTIME)1 lField Description The time the call spent in a VDN processing at another switch located elsewhere in the network. lQuery Options The query returns results with a “net in time” greater than the number of seconds entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-38 Observed Call (OBSERVINGCALL)1 lField Description This field is 1 if the call represents an agent observing or bridging on to an existing call. lQuery Options Select one of the following choices from the drop-down list box: — Observing calls — Not Observing calls.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-39 Originating Hold Time (ORIGHOLDTIME) 1 lField Description The total time the originating agent put the call on hold. lQuery Options The query returns results with an “originating hold time” greater than the number of seconds entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-40 Originating Login Name (ORIGLOGIN) 1 lField Description This field is the login ID of the agent originating the call. This is used for calls an agent originates to another agent, to an on-switch extension, or to an external destination (includes calls made as part of a transfer or conference). lQuery Options Select an agent ID from a drop-down list box containing all distinct IDs from the database.