Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-11
Answering VDN (DISPVDN)1
lField Description
This field displays the number of the VDN associated with the call at its 
disposition for the call segment. DISPVDN is blank for calls not associated 
with a VDN at their disposition.
lQuery Options
Select a VDN from the drop-down list box. The query results will display a 0 
for calls not associated with a VDN. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-12
Answering Vector (DISPIVECTOR)1
lField Description
This field is the number of the first vector associated with the disposition VDN 
(DISPVDN). The number is 0 if no vector is involved.
lQuery Options
The query returns results associated with the vector number entered in the text 
box. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-13
Assistance Requested (ASSIST)1
lField Description
This field is when a call is supervisor assisted if the answering agent in this 
segment requested supervisor assistance on this call.
lQuery Options
Select one of the following choices from the drop-down list box:
— Assistance requested
— Assistance not requested. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-14
Audio Problem (AUDIO)1
lField Description
This field is 1 if the answering agent reported an audio problem in the segment.
lQuery Options
Select one of the following choices from the drop-down list box: 
— Audio problems reported
— No audio problems reported. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-15
Call ID (CALLID)1
lField Description
A number assigned to this call and all its segments. 
lQuery Options
The query returns results associated with the call ID number entered in the text 
box. 
Note:Note that in the case of a conference or transfer, when the data for the 
conference/transfer is recorded, the same call ID will be recorded for 
all call segments of the conference/transfer. Note that in the case of 
“meet-me” conferences, this may result in higher-numbered segments 
of the call starting before the first segment on the call. Call IDs are not 
necessarily strictly sequential. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-16
Caller Abandoned (DISPOSITION=3)1
lField Description
This field indicates if a caller abandoned from queue or any other state prior to 
being answered by an agent. This is equivalent to the Answering Disposition 
equal to a value of 3.
lQuery Options
Select one of the following choices from the drop-down list box: 
— Calls Abandoned
— Calls NOT Abandoned. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-17
Caller-on-Hold Time (ANSHOLDTIME)1
lField Description
The total time (in seconds) the call was put on hold by the answering agent in 
this call segment. 
lQuery Options
The query returns results associated with caller-on-hold times greater than the 
number of seconds entered in the text box. Enter 0 (zero) to get all calls that 
were placed on hold.
Note:Note that in agent-to-agent calls, ANSHOLDTIME is accrued for the 
answering agent if the agent puts the call on hold, but not for the other 
agent (who continues to accrue talk time). 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-18
Calling Party (CALLING_PTY)1
lField Description
The Automatic Number Identification (ANI)/Station Identification (SID) 
(Generic 2.2 or Generic 3 Version 4 switches or the ECS with ANI delivery), 
extension or trunk equipment location identifying the originator of the call. This 
field is blank if the trunk is not measured or, for internal calls, if the originating 
extension is not measured. (Up to 12 digits in this field.)
lQuery Options
The query returns results associated with the numeric string that identifies the 
calling party, and which was entered in the text box. You may enter partial 
number matches by including a wild card (*) in the numeric query. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-19
Call Work Code (LASTCWC)1
lField Description
This field is the last call work code entered by the answering agent in this 
segment.  This item applies to Generic 2.2, Generic 3, and ECS only.
lQuery Options
The query returns results associated with the call work code entered in the text 
box. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-20
Customer Info (LASTDIGITS)1
lField Description
This field contains the data placed in the uui field of an ISDN PRI message. The 
data may be customer entered digits passed through an ISDN call such as a 
customer account number or network menu choice.
lQuery Options
The query returns results associated with the numeric string that identifies the 
CINFO, and which was entered in the text box. You may enter partial number 
matches by including a wild card (*) in the numeric query.