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Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide
Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide
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CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-21 Collected Digits (LASTDIGITS)1 lField Description This field contains the last set of collected digits sent to CentreVu CMS for this call. These digits are collected during call vectoring during the call prompting steps. lQuery Options The query returns results associated with the numeric string that identifies the collected digits, and which was entered in the text box. You may enter partial number matches by including a wild card (%) in the numeric string.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-22 Conference Call (CONFERENCE)1 lField Description This field indicates if the agent initiated a conference in the segment. The CONFERENCE field is 1 if the answering agent initiated a conference in the segment. lQuery Options Select one of the following choices from the drop-down list box: — Conference calls — Non-conference calls.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-23 Dialed Number (DIALED_NUM)1 lField Description This field contains the number that the caller dialed. For inbound calls with vectoring, this number is the VDN associated with the call. For inbound calls without vectoring, this number is 0. For outbound calls, this number is the dialed digits. lQuery Options The query returns results associated with the VDN or dialed digits entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-24 Direct Agent Queued (DA_QUEUED)1 lField Description This field indicates whether the call was queued as a direct agent call. The DA_QUEUED field is 1 if the call was queued as a direct agent call. This database item applies to Generic 3 with EAS only. lQuery Options Select one of the following choices from the drop-down list box: — Direct Agent Queued — NOT Direct Agent Queued.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-25 Duration (DURATION)1 lField Description This field contains the duration of a segment of the total time the trunk is in use. This is the overall trunk holding time from the beginning of the segment until the caller is disconnected. For the first segment of a call, this will be the trunk holding time for the caller for the entire call. With a transfer, the original trunk remains associated with both segments until the call ends; thus the duration for the first segment is the time from the seized to idle state for the trunk. lQuery Options The query returns results associated with a duration in seconds greater than the number entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-26 Equipment Location (EQLOC)1 lField Description This field is the equipment location of the trunk that carried the call. This field is 0 if the trunk is not measured. lQuery Options The query returns results associated with the equipment location code entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-27 First VDN (FIRSTVDN)1 lField Description This field is the first VDN associated with the call segment. This will be 0 for calls not associated with a VDN. lQuery Options Select a VDN from a drop-down list box containing all distinct VDNs.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-28 First Vector (FIRSTIVECTOR)1 lField Description This field is the number of the first vector associated with the first VDN for the call segments. This number will be 0 if no vector is involved. lQuery Options The query returns results associated with the vector number entered in the text box.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-29 Forced Busy Calls (DISPOSITION=5)1 lField Description This field indicates whether Call Vectoring provided a Forced Busy to the caller prior to being answered by an agent. This is equivalent to the Answering Disposition equal to a value of 5. lQuery Options Select one of the following choices from the drop-down list box: —True —False.
CentreVu Explorer II Version 1.0 User Guide Appendix OverviewA-30 Forced Disconnect Calls (DISPOSITION=6)1 lField Description This field indicates whether Call Vectoring provided a Forced Busy to the caller prior to being answered by an agent. This is equivalent to the Answering Disposition equal to a value of 6. lQuery Options Select one of the following choices from the drop-down list box: —True or —False.