Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							1
CentreVu® Explorer II
Version 1.0
User Guide
585-218-200
Comcode 108456617
Issue 1.0
June 1999 
						

							Copyright© 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this 
document was complete and accurate at the time of printing. 
However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications 
system by an unauthorized party, for example, persons other 
than your company’s employees, agents, subcontractors, or 
persons working on your company’s behalf. Note that there may 
be a risk of toll fraud associated with your telecommunications 
system and, if toll fraud occurs, it can result in substantial 
additional charges for your telecommunications services.
You and your system manager are responsible for the security 
of your system, such as programming and configuring your 
equipment to prevent unauthorized use. The system manager is 
also responsible for reading all installation, instruction, and 
system administration documents provided with this product in 
order to fully understand the features that can introduce risk of 
toll fraud and the steps that can be taken to reduce that risk. 
Lucent Technologies does not warrant that this product is 
immune from or will prevent unauthorized use of common-
carrier telecommunication services or facilities accessed 
through or connected to it. Lucent Technologies will not be 
responsible for any charges that result from such unauthorized 
use.
Lucent Technologies Fraud Intervention
If you 
suspect that you are being victimized by toll fraud and you 
need technical support or assistance, call Technical Service 
Center Toll Fraud Intervention Hotline at 1-800-643-2353.
Trademarks
lCentreVu, DEFINITY, and NetCare are registered 
trademark of Lucent Technologies.
lINFORMIX is a registered trademark of INFORMIX 
Software, Inc.
lNetscape Navigator is a trademark of Netscape 
Communications Corporation.
lUNIX is a registered trademark in the United states and 
other countries, licensed exclusively through X/Open 
Company Limited.
lMacIntosh is a registered trademark of Apple Computer, 
Inc.
lOS/2 is a registered trademark of IBM.lIntel and Pentium are registered trademarks of Intel 
Corporation.
lSun, Solaris, Java, Java Beans, Jini, and PureJava are 
trademarks of Sun Microsystems.
lSPARCserver and SPARCstation are registered 
trademarks of SPARC International licensed exclusively 
to Sun Microsystems, Inc.
lMicrosoft, MS, MS-DOS, Access, Excel, Internet Explorer, 
Windows, SQL Server, and Windows NT are registered 
trademarks of Microsoft Corp.
lAll other product names mentioned herein are the 
trademarks of their respective owners.Ordering Information
Call: Lucent Technologies Publications Center
Voice: 1-800-457-1235
International Voice: +1-317-322-6416
Fax: 1-800-457-1764
International Fax: +1-317-322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.A.
Order:
CentreVu Explorer II User Guide
Document No. 585-218-200
Comcode 108456617
Issue 1, June 1999
For additional documents, refer to the section entitled “Related 
Documents” in the Preface.
You can be placed on a Standing Order list for this and other 
documents you may need. Standing Order will enable you to 
automatically receive updated versions of individual documents 
or document sets, billed to account information that you provide. 
For more information on Standing Orders, or to be put on a list 
to receive future issues of this document, please contact the 
Lucent Technologies Publications Center.
Lucent Technologies National Customer Care Center
Lucent Technologies provides a telephone number for you to 
use to report problems or to ask questions about your call 
center. The support telephone number is 1-800-242-2121.
Document Support Telephone Number
Lucent Technologies provides telephone numbers for you to 
use to report errors or to ask questions about the information in 
this document. The support telephone numbers are:
Voice: 1-888-584-6366 and
International Voice: +1-317-322-6848.
European Union Declaration of Conformity
Lucent Technologies Business Communications Systems 
declares that the equipment specified in this document 
conforms to the referenced European Union (EU) Directives 
and Harmonized Standards listed below:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
The “CE” mark affixed to the equipment 
means that it conforms to the above 
Directives.
Disclaimer
Intellectual property related to this product (including 
trademarks) and registered to AT&T Corporation has been 
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and 
Telegraph Corporation or AT&T should be interpreted as 
references to Lucent Technologies Incorporated. The exception 
is cross references to books published prior to December 31, 
1996, which retain their original AT&T titles. 
						

							Heritage Statement
Lucent Technologies—formed as a result of AT&T’s planned 
restructuring—designs, builds, and delivers a wide range of 
public and private networks, communication systems and 
software, consumer and business telephone systems, and 
microelectronics components. The world-renowned Bell 
Laboratories is the research and development arm for the 
company.
Warranty
Lucent Technologies provides a limited warranty on this 
product. Refer to the “Limited use Software License 
Agreement” card provided with your package. 
						

							Table of Contents
  
CentreVuExplorer
 CentreVu Explorer II Version 1.0 User Guide
v
Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-2
What is CentreVu® Explorer II? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-3
High-Level Description  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-4
Benefits of CentreVu Explorer II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-5
Why Use CentreVu Explorer II? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-6
Overview of New Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7
Query Capabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-8
Conditional Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-8
Group by Parenthesis ( )—An Example  . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
Custom Query Builder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Call Level Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Time of Day and Day of Week Queries. . . . . . . . . . . . . . . . . . . . . . . . .  1-11
Generic Field Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11
Query Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
Explorer Classic Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
Standard Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
Agent in Focus Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
User-Defined Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
Custom Query Builder Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-14
Cradle-To-Grave Reporting Queries . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-14
Overview of Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-15
Background Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-15
How CentreVu Explorer II Works—The User Interface . . . . . . . . . . . . . . . . . .  1-16
Login  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-17
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-20
Setting Up CentreVu Explorer II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-21
Query and Reporting Frames. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-23
Navigation Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Element Selection Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Selecting Agent Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-26
Selecting Caller Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-28
Search Criteria Frame  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Selecting Search Criteria Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-31
Displaying or Modifying Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-33
Window Viewing and Sizing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-34
Frames and Browser Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-35 
						

							   CentreVu Explorer II Version 1.0 User Guide
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Types of Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Glossary  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
About  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42
Logout or Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Exiting the Application  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
A Quick Start to CentreVu Explorer II  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Accessing Administration Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Administering Elements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Agent Name—Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Administering Synonyms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Agent Name Expires—Example  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Promoting Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Login Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Administering Login Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Add Login Names  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Modify Login Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Delete an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Change the Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Explorer Classic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using Explorer Classic  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Accessing Explorer Classic  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Administering Set Session Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Selecting Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Selecting Search Criteria  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Viewing Results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Saving the Query  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Agent in Focus Queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Agent in Focus Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using Agent in Focus Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Accessing Agent in Focus Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Agent On-Hold Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Transferred Call Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
After Call Work Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Conferenced Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Customer/Calling Party Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Application/VDN Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 
						

							   CentreVu Explorer II Version 1.0 User Guide
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Information Indicator Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-18
Assistance Requested Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-20
Service Observed Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-22
Originating Reason Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-24
Agent-to-Agent Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-26
Direct Agent Queued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-28
Malicious Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-30
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-32
Custom Query Builder  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-1
Custom Query Builder Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-2
Using Custom Query Builder  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3
Determining the Need for Java Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3
Checking for a Non-Conforming Browser  . . . . . . . . . . . . . . . . . . . . . . . . .  5-3
Loading Java Plug-in (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-4
Installing the Java Plug-in On Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-6
Accessing Custom Query Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-11
Setting Up User-Defined Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-12
Building Queries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-14
Display Fields Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-16
Criteria Fields Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-18
Format Criteria Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-20
Standard and User-Defined Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-1
Accessing Standard or User-Defined Queries. . . . . . . . . . . . . . . . . . . . . . . . . . .  6-2
Using Standard or User-Defined Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-4
Setting a User-Defined Query as a Standard Query. . . . . . . . . . . . . . . . . . .  6-5
Providing Search Criteria  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
Sample Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-1
Sample Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2
Abandon Call Analysis Sample Query  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
Efficient Automatic Number Identification (ANI) Analysis Query  . . . . . .  7-4
Special Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-5
Cell Phone Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-6
Cradle-To-Grave Reporting Query  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-7
Query Results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-1
Exporting to a File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-2
Printing Query Results  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-5
Creating Cradle-to-Grave Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-8 
						

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Accessing Cradle-to-Grave Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Using Cradle-to-Grave Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Cradle-to-Grave Report Analysis  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-11
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Multi-Segment Cradle-to-Grave Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Abandoned from Hold (HOLDABN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
After Call Work Time (ACWTIME)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Agent Released (AGT_RELEASED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Agent Talk Time (TALKTIME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Answering Agent (AGENT_NAME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Answering Disposition (DISPOSITION) . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Answering Reason Code (ANSREASON) . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Answering Split (DISPSPLIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Answering VDN (DISPVDN)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Answering Vector (DISPIVECTOR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Assistance Requested (ASSIST)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Audio Problem (AUDIO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Call ID (CALLID)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Caller Abandoned (DISPOSITION=3)  . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
Caller-on-Hold Time (ANSHOLDTIME)  . . . . . . . . . . . . . . . . . . . . . . . . . A-17
Calling Party (CALLING_PTY)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
Call Work Code (LASTCWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19
Customer Info (LASTDIGITS)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20
Collected Digits (LASTDIGITS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-21
Conference Call (CONFERENCE)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22
Dialed Number (DIALED_NUM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Direct Agent Queued (DA_QUEUED)  . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24
Duration (DURATION)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25
Equipment Location (EQLOC)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26
First VDN (FIRSTVDN)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27
First Vector (FIRSTIVECTOR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28
Forced Busy Calls (DISPOSITION=5)  . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29
Forced Disconnect Calls (DISPOSITION=6)  . . . . . . . . . . . . . . . . . . . . . . A-30
ii Digits (CALLING_II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31
Interflowed (DISPOSITION=4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-33
In-Queue Wait Time (DISPTIME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-34
Last Observer (LASTOBSERVER) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35
Malicious Call (MALICIOUS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-36
Net in Time (NETINTIME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-37
Observed Call (OBSERVINGCALL). . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-38
Originating Hold Time (ORIGHOLDTIME) . . . . . . . . . . . . . . . . . . . . . . . A-39
Originating Login Name (ORIGLOGIN) . . . . . . . . . . . . . . . . . . . . . . . . . . A-40 
						

							   CentreVu Explorer II Version 1.0 User Guide 
						

							   CentreVu Explorer II Version 1.0 User Guide
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