Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Setting Up CentreVu Explorer II1-21
Setting Up CentreVu Explorer II1
To set up the CentreVu Explorer II, do the following:
1. From the main menu, select the Session and License Details link. The 
following frame displays:
2. Select the Use Java Plug-in check box if you have a 
non-conforming browser. See the “Determining the Need for Java Plug-In” 
section in Chapter 5, “Query Builder,” for details.
3. Press the Save Settings button to save the Java Plug-in option. The screen 
refreshes and saves the new settings.
Navigation Frame
Use Java Plug-in
Session and License Details Save Settings 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Setting Up CentreVu Explorer II1-22
4. To go to the query and reporting interface of CentreVu Explorer II, click on an 
option in the navigator frame. See the next section “Query and Reporting 
Frames” for details.
5. To modify or change the session and license details, see the following 
document that applies to your specific system:
lCentreVu® Explorer II Installation for Windows NT
lCentreVu® Explorer II Installation for Sun. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-23
Query and Reporting Frames1
This section describes the query and reporting frames available with CentreVu 
Explorer II. The following graphic is an example of the types of frames:
 
Element Selection Frame
Search Criteria FrameNavigation Frame 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-24
Navigation Frame1
The Navigation frame contains a navigation menu that controls the options available 
to all of CentreVu Explorer II’s new features. Selecting items with an arrow next to 
them expands the menu selection to display their functions. 
The Navigation frame (shown below) remains static, allowing users to rapidly and 
efficiently “bounce” between functions without having to “back out” to the 
application screen using the browser controls. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-25
Element Selection Frame1
The Element Selection frame (accessed through Explorer Classic) contains the 
External Call History Interface (ECHI) elements used to formulate queries. The 
ECHI elements are divided into two groups:
lAgent Information (Agent Info button)
Agent Info contains elements related to agent-based information. This format 
displays results for all elements selected in the Agent Info section of the 
Element Selection frame. The results are displayed horizontally in table format.
lCall Information (Call Info button)
Call Info contains elements related to call-based information. This format 
displays results for all elements selected in the Call Info section of the Element 
Selection frame. The results are displayed horizontally in table format.
The following graphic points out the components of the Element Selection frame.
Build Query Buttons
Element Selection Frame
Generic Field QueriesECHI Elements
Types of Query Elements 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-26
Query elements shown in italic text are “generic field” queries. Generic fields 
(Agent, Split/Skill, Vector, and VDN) allow you to query on groups of data instead 
of just on individual queries. 
Selecting Agent Information1
To select agent information, do the following:
1. Click on the Explorer Classic option to access the Element Selection frame. 
The following frame displays:
2. Select the check box of the element (field) you want to use in the query.
3. From the drop-down menu, select the type of query you want to use. The 
options available are:
lSegment Data
lCall Data. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-27
4. When you are satisfied with your selections, press the Build Query, Agent 
Info, or Call Info buttons to enter the search criteria. 
5. Press the Find Results button. When the screen refreshes, parameters specific 
to the elements you selected appear in the Query Results (bottom right) frame. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-28
Selecting Caller Information1
To select caller information, do the following:
1. Click on the Explorer Classic option to access the Element Selection frame. 
The following frame displays:
1. Select the check box of the element (field) you want to use in the query. You 
can also choose to query on the italicized generic fields (Agent, Split/Skill, 
Vector, and VDN) instead of specific elements. For example, you can return all 
segments that an agent used regardless of the type of agent (for example, 
disposition or answering). 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-29
2. From the drop-down menu, select the type of query you want to use. 
The options available are:
lSegment Data
lCall Data.
3. When you are satisfied with your selections, press the Build Query, Agent 
Info, or Call Info buttons to enter the search criteria. When the screen 
refreshes, parameters specific to the elements you selected appear in the bottom 
right frame. 
Segment Data Selected 
						

							   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-30
Search Criteria Frame1
The Search Criteria frame allows you to select several items (also known as 
parameters) to control results returned by the query. For more information about the 
possible advantages of providing search criteria, see Chapter 7, “Sample Query,” in 
this document. 
After building a query in the Element Selection frame (described earlier in this 
chapter), the following Search Criteria frame displays: