Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

1
CentreVu® Explorer II
Version 1.0
User Guide
585-218-200
Comcode 108456617
Issue 1.0
June 1999 

Copyright© 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this 
document was complete and accurate at the time of printing. 
However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications 
system by an unauthorized party, for example, persons other 
than your company’s employees, agents, subcontractors, or 
persons working on your...

Heritage Statement
Lucent Technologies—formed as a result of AT&T’s planned 
restructuring—designs, builds, and delivers a wide range of 
public and private networks, communication systems and 
software, consumer and business telephone systems, and 
microelectronics components. The world-renowned Bell 
Laboratories is the research and development arm for the 
company.
Warranty
Lucent Technologies provides a limited warranty on this 
product. Refer to the “Limited use Software License 
Agreement” card...

Table of Contents
  
CentreVuExplorer
 CentreVu Explorer II Version 1.0 User Guide
v
Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-2
What is CentreVu® Explorer II? . . . . . . . . . . . . . . . . . ....

   CentreVu Explorer II Version 1.0 User Guide
vi
Types of Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Glossary  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
About  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

   CentreVu Explorer II Version 1.0 User Guide
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Information Indicator Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-18
Assistance Requested Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-20
Service Observed Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-22
Originating Reason Report  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-24
Agent-to-Agent Report  . . . . . . . ....

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Accessing Cradle-to-Grave Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Using Cradle-to-Grave Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Cradle-to-Grave Report Analysis  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-11
Call Handling . . . . . . . . . ....

   CentreVu Explorer II Version 1.0 User Guide 

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