Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-31
Selecting Search Criteria Information1
To provide the Search Criteria, do the following:
1. From the Management System pull-down menu, select the management system 
you want to use. 
The default value is All. Selecting options other than “All” reduces the number 
of synonyms available for selection. This is useful for large call centers who 
want to minimize the scrolling required to select the management systems....

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-32
9. From the Display Options pull-down menu, select the type of information you 
want to display. The type of information available for display includes:
— Session Display (Default)—Displays the fields selected.
— Agent Information—Displays all of the agent fields.
— Call Information—Displays all of the call fields.
— All Columns—Displays all of the fields.
The option you select in this drop down box determines...

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-33
Displaying or Modifying Results1
After selections are made in the Search Criteria frame, you can display and/or 
modify the results.
1. To display the results of a query, press the Find Results button from the Search 
Criteria frame.
The Find Results button displays the results of the search in a separate browser 
window (for example, Session Display, Agent Information, Call Information, 
and All Columns frames)....

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-34
Window Viewing and Sizing1
Based on your screen size and resolution, a varying amount of data may be 
displayed in the Query Results frame. To control the amount of data displayed, use 
the following options:
lScroll Bars—Moving the scroll bars vertically within each frame allows you to 
view the information. Scroll bars can appear in each of the three frames 
(Element Selection, Search Criteria, and Query...

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames1-35
Frames and Browser Windows1
CentreVu Explorer II allows you to open multiple frames in order to compare 
and view the results of your query. For example, to compare the query results of 
two separate days of queries, do the following:
1. Select the checkbox in front of the New Window field in the Search 
Criteria frame. When the check box is selected, a new browser window 
opens for each time a new set of results...

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Types of Help1-36
Types of Help1
CentreVu Explorer II provides the following types of Help:
lGlossary—provides descriptions of the elements within CentreVu 
Explorer II.
lHelp Topics—provides a high-level index to find more detailed 
information. The Help has definitions for all the terminology. 
lAbout—provides a window that contains the correct version number of the 
CentreVu Explorer software. This window also contains information about 
the...

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Types of Help1-37
You can access Help from the CentreVu Explorer II Navigator frame by 
selecting the Help option. 

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Types of Help1-38
Glossary1
The Glossary option details the elements used within the CentreVu Explorer II 
to perform the query and display functions. To access and use the glossary, do 
the following:
1. From the Navigator frame Help option, select the Glossary option.
Two columns of alphabetical topics appear.
2. Click on the topic you wish to view. The topic you select is displayed. Each 
topic is described with the following elements:
lField...

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Types of Help1-39
The following graphic is an example of selecting the “Abandoned from 
Hold” topic in the glossary:
3. To exit the Glossary, close the browser window. 

   CentreVu Explorer II Version 1.0 User Guide
Introduction
Types of Help1-40
Help Topics1
The Help Topics option provides you with more information about important 
topics you select.
To access help topics for the application, do the following:
1. From the Navigator frame Help option, select the Help Topics option:
The Help Topics option displays...
2. Select the Help Topics option. 
Select Help
Select 
Help Topics