Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Elements2-5
Security Items—you can modify, add, or expire these through Administration. 
See the “Promote Queries” in this chapter for details.
Promote Queries
Promote User Defined Queries to 
Standardno
Login Accounts Administer Login Names no
Change Password Change User Password no 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Elements2-6
Agent Name—Example2
The Agent Names administration includes all of the buttons, fields, and check 
boxes available to administer elements, therefore, it is used as an example. 
To administer the agent names, do the following:
1. From the Navigator frame, select the Administration option.
2. From the Administration menu, select the Agent Names submenu option.
Select 
Agent Names 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Elements2-7
The Administer Agent Names window displays:
3. Select the Management System you want to administer.
4. Select the Automatic Call Distribution (ACD) you want to administer. 
5. Press the Modify button to change the defaulted synonym values in the list. 
Default synonym values are displayed in the list. When External Call History 
(ECH) does not have a synonym, then an ID is created as a default condition. 
6. From the list, select (by highlighting) an entry. To display the entries 
alphabetically, check the Order by Name checkbox.
IDs of Synonyms
Names of Synonyms 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-8
7. Check or uncheck the Show Expired Entries box.
If checked, you see all the expired entries. You know these are expired because 
you see an (e) after the ID.
8. Select the Expire, Modify, or Add button. For details on how to use these 
buttons, see later sections in this chapter for details.
Administering Synonyms2
You can administer the synonyms in three ways:
lExpire—Works similar to a Delete except it does not remove it from the 
database and sets the effective end date. Two options are available for Expire:
Expire and Replace—Makes a new synonym (see the Agent Name 
Expires for an example).
Expire—Causes the synonym not to be active (or in effect).
lModify—Changes the synonym (for example, Married and Maiden name).
lAdd—Adds a new synonym.
You can only change synonyms when options are enabled with “modify” 
capabilities. Therefore, a user only sees the options they have permission to see. 
Agent Name Expires—Example2
This section provides an example of an expire and replace.
Accounts are IDs and passwords to CentreVu Explorer II. When an account expires, 
it means that a new synonym is used for a value (for example, extension 1234 now 
belongs to Joe, when it previously belonged to Mary). Both the old and new values 
exist with an effective date. If viewing a record that has a date before the change, the 
user sees the old value (Mary). When viewing a record that has a date after the 
change, the user sees the new value (Joe). 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-9
Promoting Queries2
Standard Queries are queries that are available to all users. All pre-populated data 
appears in the search criteria frame. A user with promote query rights may add or 
delete queries to the Standard Query window. The queries that are promoted to be 
made “Standard” are available for all users. 
To set the User-Defined Query as a Standard Query, do the following:
1. Access the administration screen by selecting Administration in the Navigator 
frame.
2. Select the Promote Query option. The following displays:
Select Promote Queries  
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-10
3. In the Promote User Defined Queries to Standard frame, select the account of 
the user who created the query in the User Login Queries drop-down box. The 
following displays:
Select the User Login 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-11
4. Select (by highlighting) the query or queries that you want to make standard. 
5. Select the Promote button. This causes the queries you promote from User 
Defined Queries to Standard Queries.
Select the query to promote.
Press the Promote button. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-12
6. To view the query you just promoted, select the Standard Queries option on the 
Navigation frame. The newly promoted query displays: 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-13
Login Accounts2
The Login Accounts section of CentreVu Explorer II Administration allows one or 
more administrators to control access to CentreVu Explorer II. Because the CentreVu 
Explorer II server can be accessed from any frame compliant web browser, any user 
who knows the host name or the Internet Protocol (IP) address of the CentreVu 
Explorer II server can gain access to the product. 
The Login Accounts section of CentreVu Explorer II Administration allows for the 
creation and maintenance of two types of CentreVu Explorer II accounts:
lAdministration permission accounts 
lUser permission accounts.
An administration permission account (herein referred to as an Admin account) 
gives you full access to CentreVu Explorer II, including the right to add, modify and 
delete existing accounts. A user permission account (herein referred to as a User 
account) gives you access to all of the functionality of CentreVu Explorer II with the 
exception of the accounts section of the Administration portion of the product. 
A CentreVu Explorer II Login Account consists of an account name and a password. 
Passwords are not case sensitive. In order to gain access to CentreVu Explorer II, a 
valid account name and password must be entered. 
						

							   CentreVu Explorer II Version 1.0 User Guide
Administration
Administering Synonyms2-14
Administering Login Names2
You must have administration permission to Administer Login Names.
To administer the login names, do the following:
1. From the Navigator frame, select the Administration option.
Select Administration