Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-7
6. Enter y. The program responds as follows:
The system automatically reboots. As the system reboots, shutting 
down, reset, and rebooting messages appear on the local console. 
When the system starts to come back up, the local console should 
go blank, and the system boot diagnostics should appear on the 
remote console. After the system reboots, a console login:...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-8
Redirecting the 
Console Back to 
the Local Console
3
1. Redirect the console back to the local console by entering the 
following:
/cms/install/bin/abcadm -c local
The program responds as follows:
2. Enter y. The system automatically reboots and the remote console 
port comes up as the console. As the system reboots, shutting down 
messages appear on the remote...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the ACD Link3-9
Testing the ACD Link3
Overview3The following procedure should be completed by the on-site technician 
after the CMS software has been installed or upgraded to verify the link 
from the CMS computer to the switch that is using the Automatic Call 
Distribution (ACD) feature.
Prerequisites3lThe Common Desktop Environment (CDE) must be active.
lCMS must be turned on.
Procedure31. In one of...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-10
Testing the CMS Software3
Overview3The following procedure should be completed by the on-site technician 
after the CMS software has been installed or upgraded to verify the 
sanity of CMS software.
If any of the steps in this test fail, see the “Solving Installation-
Related Problems” chapter and try to solve the problem 
associated with the step that failed. If you encounter a...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-11
k. Look at the message line near the bottom of the window, and 
verify that there is a confirmation message about sending the 
report to the printer.
l. Verify that the report printed by checking the printer for the 
report.
m. Return to the CMS Main Menu screen by pressing the   SLK 
twice.
2. Test the Historical Reports subsystem by doing the following from 
the CMS Main Menu:
a....

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-12
4. Test the Exceptions subsystem by doing the following from the CMS 
Main Menu:
a. Select the Exceptions option.
b. Select the Real-time Exception Log option.
c. Verify that the window is accessible.
For a new installation, this window may be blank.
d. Return to the CMS Main Menu by pressing the   SLK once.
5. Test the Call Center Administration subsystem from the CMS Main 
Menu:
a....

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-13
7. Test the User Permissions subsystem by doing the following from 
the
 CMS Main Menu:
a. Select the User Permissions option. 
b. Select the User Data option.
c. Verify that the User Data Input window appears.
d. Return to the CMS Main Menu by pressing the 
 SLK once.
8. Test the System Setup subsystem by doing the following from the 
CMS Main Menu:
a. Select the System Setup...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Assigning Customer Passwords3-14
Assigning Customer Passwords3
Overview3This section describes how the customer needs to assign passwords to 
each of their logins on the CMS computer. Prior to testing the CMS 
software, the customer must assign passwords to each of the following 
logins:
lroot
lcms
lany other administration logins that have been added for a 
customer.
Have the customer record the passwords for...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Turning the System Over to the Customer3-15
Turning the System Over to the Customer3
Overview3This section contains the final check before turning the system over to 
the customer.
Procedure31. There are two sets of backup tapes delivered with a new system: the 
original set from the factory, and the set created after provisioning 
has been completed. Set these tapes to write-protect mode and 
store them in a...

  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Turning the System Over to the Customer3-16
 
Customer System Acceptance Worksheet
rPasswords for system login IDs: 
Login ID: 
rootPassword:_______________________________
Login ID: 
Password: _______________________________
Login ID: 
Password: _______________________________
Login ID: _______________ Password: _______________________________
rCMS administrator login IDs and passwords:
Login ID:...