Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-5
ExceptionA type of activity on the ACD which falls outside of the limits the customer 
has defined. An exceptional condition is defined in the CMS Exceptions 
subsystem, and usually indicates abnormal or unacceptable performance 
on the ACD (by agents, splits or skills, VDNs, vectors, trunks, or trunk 
groups).
Expert Agent 
Distribution (EAD)A call queued for a skill will go to the most idle agent (primary skill agent). 
Agents who are...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-6
Host NameA name that you (or your system administrator) assign to your system 
unit to uniquely identify it to the 
Solaris 7 operating system (and also to 
the network).
Hung SystemA system that does not respond to input from the keyboard or mouse.
ITUSee International Telecommunications Union (ITU)
INFORMIX
*A relational database management system used to organize CMS data. 
An add-on software package needed by CMS.
InstallThe...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-7
Megabyte (MB)One megabyte equals 2
20 bytes (1048576 bytes).
MenuA list of items from which the user can select one. A menu cannot be 
moved or sized and does not count in the user window count.
Multi-user ModeA mode of CMS in which any administered CMS user can log into CMS. 
Data continues to be collected if data collection is “on.”
Network AddressA unique number assigned to each system on a network, consisting of 
the network number...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-8
PasswordA character string that is associated with a user name. Provides security 
for a user account. Desktop computers require you to type a password 
when you log into the system, so that no unauthorized person can use 
your system.
Port (I/O Port)A designation of the location of a circuit that provides an interface 
between the system and lines and/or trunks.
Primary SkillAn agent will handle calls to many skills before calls to...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-9
RS-449A 37-pin physical interface used by the HSI card.
SBusThe Input/Output bus for the 
Sun SPARCserver and Enterprise 
computers. Provides slots for additional cards (for example, HSI 
Controller Card).
SBus Expansion 
SubsystemA peripheral device attached to a computer system. The SBus expansion 
subsystem provides three additional SBus slots and space for two 
optional SCSI hard disk drives. The SBus expansion subsystem consists 
of...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-10
Single-User ModeA CMS mode in which only one person can log into CMS. Data collection 
continues if data collection is “on.” This mode is required to change some 
CMS administration.
SkillIn relationship to the call center, think of skill as a specific customer need 
or requirement, or perhaps a business need of the call center.
SQLSee Structured Query Language (SQL)
SlotAn electronic connection designed to receive a module or a printed...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-11
Sun SPARCserver 
ComputerA host computer that is attached to a network and provides services 
other than simply acting as a store-and-forward processor or 
communication switch. For CMS R3V6, the 
Sun SPARCserver 5 is 
available for new installations. See 
Sun Enterprise systems above for 
replacement information.
Super-userA user with full access privileges on a system, unlike a regular user 
whose access to files and accounts is...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-12
User IDThe login ID for a CMS user.
User NameA combination of letters, and possibly numbers, that identifies a user to 
the system.
User WindowA window the user can move, size, or scroll. It may contain input fields, 
reports, or help information.
VDNSee Vector Directory Number (VDN)
VectorA list of steps that process calls in a user-defined manner. The steps in a 
vector can send calls to splits, play announcements and/or music,...

  Index CentreVu®  CMS R3V8 Software Installation and Setup
IN-1
Index
A
Acceptance
Procedures.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-15
Worksheet .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-16
ACD Link  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-9
Administer
NTS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-171
Remote Console Port  .  .  .  .  .  .  .  .  .  .  .  .  2-167
Switch LAN.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  ....

  Index CentreVu®  CMS R3V8 Software Installation and Setup
IN-2
I
INFORMIX
ILS 2.11  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-76
Install.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-67
Install ILS 2.11.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-76
Install Runtime ESQL 9.14.  .  .  .  .  .  .  .  .  .  .  2-73
Install SE 7.22 .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-71
Install SQL 7.20 .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-68...