Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Overview4-1
Maintaining the CMS Software4  
Overview4
This chapter provides the procedures used to maintain the CentreVu® Call 
Management System (CMS) software. Refer to 
CentreVu® Call Management 
System R3V8 Hardware Maintenance and Troubleshooting
 (585-210-919) or 
CentreVu® Call Management System Sun* Enterprise†3500 Computer 
Maintenance and Troubleshooting
 (585-215-875) for additional maintenance 
information....

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Backing Up the CMS System4-2
Backing Up the CMS System4
Overview4CMS provides two basic types of backups:
lCMS Administration (CMSADM) File System Backup
lCMS Maintenance Backup — Full and Incremental.
For more information about backups and restores, see 
CentreVu® Call 
Management System R3V8 Administration
 (585-210-910).
If you are restoring software after a system failure or disk crash, see 
CentreVu® Call Management...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-3
Performing a CMSADM BackupD
The CMSADM file system backup saves all of the file systems on the 
computer onto a tape. 
OverviewDThe CMSADM file system backup includes the following:
lSolaris 7 system files and programs
lCMS programs and data
lNon-CMS customer data placed on the computer (in addition to the 
CMS data).
The CMSADM file system backup should be done at the following times:
lAfter...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-4
 Platform 
Considerations
D
lAll platforms.
PrerequisitesDlBefore starting the backup procedures described in this section, log 
in as 
root, and enter lp /etc/vfstab. The output from the printer 
is necessary when doing a system restore. Bundle the printout of 
the /etc/vfstab file with the system backup tape(s) for future 
reference.
lVerify that the computer is in a Solaris multi-user state...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-5
ProcedureD1. Enter cmsadm to access the CMS Administration menu. The CMS 
Administration menu appears:
2. Enter 3 to select the backup option. 
The program responds:
3. Enter the number for the tape drive installed on your system. The 
system responds:
The system calculates the approximate the number of tapes 
required for the backup. Please note that this is an approximation, 
and more tapes...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-6
If the number of tapes required is one, the system responds:
If the number of tapes required is more than one, the system 
responds:
4. To begin the backup, insert the cartridge tape, wait for the tape to 
rewind and reposition, and then press Enter.
If CMS is turned on, the system responds:
The backup will need approximately 1 tape.
Please insert the first cartridge tape into .
Press ENTER...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-7
5. To continue the backup, press Enter. A CMSADM backup may take 
several hours, depending on the speed of the system and the tape 
drive.
If only one tape is required, the system responds:
If only one tape was required, continue with Step9
. If more than one 
tape is required, the system responds:
Label all tapes with the tape number and the date of the backup. 
Set the tape write-protect...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-8
6. Insert the next tape and press Enter to continue. When you insert 
the next tape, allow it to rewind and reposition before you press 
Enter. Repeat this step for any additional tapes.
After the system completes the backup, the system responds:
7. Insert the first tape and press Enter to continue. After the tape is 
verified, the system responds:
8. Remove the first tape and insert the...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-9
Checking the 
Contents of the 
CMSADM 
Backup Tape
4
To determine if the a backup tape has saved the correct information, or to 
see if a particular file has been saved, you can list the files on the backup 
tape.
It can take a long time to display the file names on the backup tape.
Procedure41. Insert the first backup tape.
2. To list the files on the tape, enter the following command on a...

  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-10
Doing CMS 
Maintenance 
Backups
4
CMS maintenance backups save only CMS data (administration and 
historical). The CMS data for each Automatic Call Distribution (ACD) 
should be backed up:
lAfter the CMS is provisioned
lAfter the CMS software is upgraded
lOn a daily or weekly basis.
You can do these backups within CMS using the “Maintenance: Back Up 
Data” window. See the “Maintenance”...