Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Troubleshooting a Solstice DiskSuite Software Installation5-9
prtvtoc: 
/dev/rdsk/c0t6d0: 
Device busyThis message usually 
implies that the device 
probed by the script is not to 
be used as a disk because it 
is a read-only disk (that is, a 
CD-ROM drive).This is not a problem.
Warning: Current Disk 
has mounted 
partitionsThe format command is 
warning you that it is 
probing a mounted disk. A 
probe, however,...

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Listing Pkgchk Errors5-10
Listing Pkgchk Errors5
The pkgchk -n cms command lists some common error messages 
that do not indicate an actual problem. The error messages in the 
following table can be ignored.
Location Error Message Occurs
/cms/install/logdir/admin.log group name  
expected  actual.After the installation and 
before setup.
/usr/lib/cms/pbxtrcflags pathname  does  not  exist. After the installation...

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Solving X.25 License Installation Problems5-11
Solving X.25 License Installation Problems5
Error messages are generated by the license system if you have 
problems during the installation.
Message Cause Solution
DEMO mode supports only one 
SERVER host!An attempt was made to 
configure a demonstration 
version of the software for 
more than one server.Call 
Sun license support 
to obtain a permanent 
version of...

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Finding a Misplaced X.25 Password5-12
Finding a Misplaced X.25 Password5
If you are reinstalling the X.25 software and license, and have misplaced 
your X.25 password, enter the following command to display the 
password:
cat /etc/opt/licenses/licenses_combined
If this file no longer exists, check the customer acceptance worksheet in 
the “Turning the System Over to the Customer
” chapter. If you still cannot...

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Recognizing New Hardware Devices5-13
Recognizing New Hardware Devices5
During a Solaris installation, externally powered devices, such as disk 
drives and tape drives, may not be recognized if they are not connected 
to power or not powered up. This is also true if you add a new port board 
to the computer as part of an upgrade or addition.
If you discover that a hardware device is not being recognized, you must...

  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Recognizing New Hardware Devices5-14 

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-1
Glossary
Access PermissionsPermissions assigned to a Call Management System (CMS) user so that the 
user can access different subsystems in CMS or administer specific 
elements (splits/skills, trunks, vectors, and so on) of Automatic Call 
Distribution (ACD). Access permissions are specified as read or write 
permission. Read permission allows the CMS user to access and view data 
(for example, run reports or view the Dictionary...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-2
Automatic Call 
Distribution (ACD)A switch feature. ACD is software that channels high-volume incoming 
call traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with 
the agent either talking to the caller or the call waiting on hold).
BackupThe process of protecting data by writing the contents of the disk to a 
tape that can be removed from the computer and stored safely. A...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-3
CMSCall Management System. See 
CentreVu® CMS.
CMSADMCall Management System Administration. The part of the CMS software 
that allows a user to administer features of CMS. See also “CMSSVC.”
CMSADM file system 
backupA backup that saves all the file systems on the machine which includes 
Solaris 7 system and programs, CMS programs and data, and non-CMS 
data you place on the computer in addition to the CMS data. See the 
“Backup”...

  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-4
Database ItemA name for a specific type of data stored in one of the CMS databases. A 
database item may store ACD identifiers (split numbers or names, login 
IDs, VDNs, and so on) or statistical data on ACD performance (number of 
ACD calls, wait time for calls in queue, current states of individual agents, 
and so on).
Database TablesTables that CMS uses to collect, store, and retrieve ACD data. Standard 
CMS items (database items) are...