Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-143
21. Press Enter to use the default TCP port number 5001. This number 
must match the port number administered on the 
DEFINITY switch. 
The procedure continues with Step24
.
22. If you selected x.25 transport to the switch at Step 18, continue 
here. The program responds (for example):
23. Enter the number that corresponds to the device used for x.25 
connectivity.
Except for the loopback...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-144
If you choose an HSI link but do not have an HSI card, you receive 
an error message:
If you choose a loopback link, the program responds:
If you choose y, the selection takes effect. If you choose n, the 
system redisplays the menu. 
24. Once you have selected an appropriate link transport device, the 
program responds:
25. Enter the number of splits/skills in this ACD. The program responds:...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-145
The program responds:
27. Enter the number of shifts. The program responds:
28. Enter the start time for shift 1; for example, 08:00am. The program 
responds:
29. Enter the stop time for shift 1; for example, 05:00pm. The program 
responds:
30. Enter the number of agents logged in during the shift.
Steps28 through30 repeat for the number of shifts entered in 
Step27
.
When all shifts have been...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-146
31. Enter the number of trunk groups associated with this ACD. The 
program responds:
32. Enter the number of trunks associated with this ACD. The program 
responds:
33. Enter the number of unmeasured trunk facilities associated with this 
ACD. If the switch supports call work codes, the program responds:
34. Enter the number of call work codes. The program responds:
After a few minutes, if...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-147
36. Enter the number of VDNs.
The program repeats Steps10
 through35 for each ACD entered in 
Step9
. After you define the last ACD, the program continues:
If the setup determines that you do not have enough file space, you 
will get the following warning message:
If the setup was ok, then you will see the following message:
Setup completed successfully
37. Verify that the installation...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-148
All failure messages are logged in this file. The CMS software is 
successfully set up when you see a message similar to the 
following:
You may edit this file and add comments about the packages that 
were installed or authorized.
If you need to install additional CMS-related feature packages 
(Forecasting or External Call History), go to “Installing Feature Packages” 
on Page 2-157.
If you...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-149
Editing the File: 
1. Change to the CMS installation directory by entering the following:
cd /cms/install/cms_install
2. Make a copy of the CMS installation file by entering the following:
cp cms.inst.skl cms.install
3. Change permissions on the copied CMS installation file by entering 
the following:
chmod 644 cms.install
4. Edit the copied CMS installation file by entering the following:
vi...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-150
# Enter a name for this UNIX system (up to 256 characters):
cms3
# Select the type of backup device you are using
#    1) SCSI QIC-150 cartridge tape - 150MB tape
#    2) 40.0 Gbyte 8mm tape                     
#    3) 14.0 Gbyte 8mm tape                     
#    4) 5.0 Gbyte 8mm tape                      
#    5) SCSI QIC-2.5 cartridge tape - 2.5GB tape
#    6) SCSI 4-8 SLR cartridge tape -...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-151
# TCP/IP transport is only available with DEFINITY R7 and 
# later switch models.
# Select the transport to the switch
#    1) X.25
#    2) TCP/IP
# Enter choice (1-2):
2
# Skip the next question if you did not enter choice 1.
# These are used for X.25 connections only.
# Select the device used for x.25 connectivity to the switch
#    1) Serial port A
#    2) Serial port B
#    3) HSI link 0
#...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-152
5. Enter the appropriate values for your configuration. As shown in 
bold in the examples, the entries must be added on the blank lines 
after each question.
Use the computer’s host name for the UNIX system name. The 
computer’s host name was assigned during the factory 
installation.
# Number of shifts (1-4):
1
# Enter the start time for shift 1 (hh:mmXM):
08:00AM
# Enter the stop time for...