Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing the Open Database Connectivity Software2-113
10. Press Enter.
The program responds:
11. Press Enter.
The program responds:
12. Press Enter.
The program responds:
13. Press Enter.
The program displays the OpenLink Session Rules Book Configuration 
Utility 
menu.
14. Enter: q
The program responds:
15. Enter:
/cms/dc/odbc/odbc_init
The program responds:
Administrator account? [admin]
Administrators...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing the Open Database Connectivity Software2-114
16. To verify that the ODBC Request Broker is active on the server, 
enter:
ps -ef | grep oplrqb
One of the output lines should show the oplrqb process running 
from the /usr/openlink/bin directory:
 
17. Enter: eject cdrom
root  3354  3351  0 11:49:43 ?        0:00 /usr/openlink/bin/oplrqb -f 
+configfile /cms/dc/odbc/cmsrqb_init +loglevel 5 +l 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Visual Vectors Server Software2-115
Installing Visual Vectors Server Software2
Overview2This procedure installs the CentreVu Visual Vectors Server Software.
Platform 
Considerations
2
lAll platforms.
Prerequisites2lThe Solaris 7 operating system must be installed
lAll the preceding factory software installation requirements in this 
chapter must be completed
lVerify that you are logged in as root at...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Visual Vectors Server Software2-116
5. Enter:  y 
The system may also display the following message:
6. Enter: y
7. The program installs the software and responds:
8. Enter: setupaas
9. Select option 1 from the displayed setup menu.
10. Enter the number of allowable concurrent logins. The maximum 
login number must not exceed the number of licenses which have 
been purchased. 
Starting Visual 
Vectors...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-117
Setting Up CMS2
Overview2This section describes:
lSetting authorizations
lSetting up data storage parameters
lSetting up a local area network (LAN) connection to the switch 
(required only for 
DEFINITY R7 switches, or later)
lSetting up the CMS application.
TSC personnel verify authorizations, set up data storage parameters, 
and set up the CMS application remotely. On-site technicians should...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-118
lConnected the link between the CMS computer and the switch
If the hardware link or the Automatic Call Distribution (ACD) 
feature and CMS is not properly administered, the CMS software 
cannot communicate with the switch. For switch administration 
procedures, see 
CentreVu® CMS Switch Connections and 
Administration
 (585-215-876).
lConnected the NTS and the CMS computer to the network hub...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-119
—
CentreVu Supervisor
—
CentreVu Report Designer.
lChange the number of agents, ACDs, or Supervisor logins.
Procedure21. Access the CMS Services menu by entering the following 
command:
cmssvc
The program responds:
2. Enter 2 to select the auth_set option. The program responds:
3. Enter the appropriate password. This password is available only to 
authorized personnel.
Some of the following...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-120
The program responds:
This question occurs the first time you run auth_set on the 
system.
If this is not an upgrade and you enter n, the program responds:
4. Enter y.
The program uses the above information to populate the 
“Purchased CMS Release” field of the 
System Setup:Switch 
Setup 
screen.
The program continues with the following questions:
5. Enter y if the customer purchased...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-121
7. Enter y if the customer purchased Graphics; otherwise, press 
Enter. The program responds:
8. Enter y if the customer purchased the External Call History feature; 
otherwise, press Enter. The program responds (if the vectoring 
package is authorized):
9. Enter y if the customer purchased the Expert Agent Selection 
feature; otherwise, press Enter. The program responds:
10. Enter y if the...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-122
13. Enter y if the customer purchased report designer; otherwise, 
press Enter. The program responds:
14. Enter the maximum possible number of split or skill members that 
the customer might use based on the switch agent size purchased. 
For R3V8, “split or skill members” are defined as the number of 
CMS-measured agent-split and agent-skill combinations logged in 
at the same time. Each split...