Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-123
The minimum size configuration for CMS is 0-25; that is the 
reason groups 0-12 and 0-25 have the same provisioning. You 
should also note that the customer will be able to limit the split or 
skill random access memory (RAM) allocation to the size actually 
needed for the current configuration of agents and splits or skills. 
That is accomplished by the “Total split/skill members summed 
over...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-124
Setting Up Data 
Storage 
Parameters
2
Overview2TSC personnel modify specific data storage parameters on the CMS 
computer so that the CMS application can operate properly. The 
storage.def file contains these data storage parameters, which are 
installed with a set of standard default values. 
Review the default data storage values for each authorized ACD. The 
default values are found on the...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-125
l# Daily stop time (data will be collected for seconds of last 
minute):
11:59 PM
l# Number of agent login/logout records (0-999999):
10000
l# Number of agent trace records:
10000
l# Number of call records (0-5000 internal or 0-99999 external):
 0
l# Number of exceptions records (1-2000):
250
l# Days of intrahour for splits (1-62):
31
l# Days of daily splits (1-1825):
387
l# Weeks of weekly...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-126
l# Weeks of weekly trunk groups (1-520):
0
l# Months of monthly trunk groups (1-120):
0
l# Days of intrahour for trunks (1-62):
31
l# Days of daily trunks (1-1825):
387
l# Weeks of weekly trunks (1-520):
0
l# Months of monthly trunks (1-120):
0
l# Days of intrahour for call work codes (1-62):
0
l# Days of daily call work codes (1-1825):
0
l# Weeks of weekly call work codes (1-520):
0
l# Months...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-127
l# Days of daily VDNs (1-1825):
387
l# Weeks of weekly VDNs (1-520):
0
l# Months of monthly VDNs (1-120):
0
4. After entering the appropriate values, enter:
 :wq
After the CMS application is running, the system administrator can 
change the data storage parameters using the Data Storage Allocation 
window and the Storage Intervals window in the CMS System Setup 
menu. For more information...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-128
Sample 
Configurations
2
The CMS computer can connect to a switch in a number of ways. This 
section shows some examples of how this can be done.
Private Network2In a private network, the CMS computer is directly connected to the 
switch, and neither is part of another network. The following figure shows 
the default IP addressing scheme that is recommended for use in a 
private network. 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-129
Public Network2In a public network, the default IP addressing can still be used unless the 
customer wants to set up a different scheme. The following figure shows 
a typical public network. 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-130
Remote Switch 
Network
2
Since one CMS computer may connect to several switches, you can 
connect to a remote switch using a LAN. The following figure shows two 
ways that a remote switch can connect to a CMS computer. 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-131
High Availability 
Configuration
2
Procedures2To set up a network connection to a LAN-enabled switch and other CMS 
computer peripherals, you must do the following:
lEdit the /etc/hosts file.
lSet up a second network interface.
lEdit the /etc/defaultrouter file. 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-132
Editing the 
/etc/hosts File
2
1. Edit the /etc/hosts file by entering the following:
vi /etc/hosts
2. Add a new line in this file for each ACD/switch that will connect to 
this computer using TCP/IP. You must enter the IP address and the 
host name.
This example shows the recommended default IP addressing 
scheme for a closed network. There is one switch/ACD and two 
NTS units (cmsterm1 and...