Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-99
I_DA_ACDTIME2
Database tables2The I_DA_ACDTIME item appears in the following database tables:
Split/skill tables
Time during the collection interval that the agent spent talking on direct 
agent ACD calls queued through this split/skill. I_DA_ACDTIME is a 
subset of I_OTHERTIME. Requires a Generic 3 switch with the ASAI or 
EAS feature for direct agent calling.
This is a cumulative item.
Agent tables...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-100
I_INOCC2
Database tables2The I_INOCC item appears in the following database tables:
Trunk group tables
The total time during the collection interval that ALL trunks in the trunk 
group were occupied by incoming calls. If an incoming call on a 
measured trunk is transferred off the switch, the incoming trunk remains 
in use for the call and accrues trunk holding time until the caller drops or 
the call...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-101
I_OL2TIME2
Database tables2The I_OL2TIME item appears in the following database tables:
Split/skill tables
The amount of time, in seconds (0-3600), that the skill spent over 
threshold 2. Requires a DEFINITY ECS R6 or later with EAS. 
This is a cumulative item.
I_OTHERTIME2
Database tables2The I_OTHERTIME item appears in the following database tables:
Split/skill tables
The time during the collection...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-102
Agent tables
The time during the collection interval that POSITIONS were doing other 
work. I_OTHERTIME is collected for the time period after the link to the 
switch comes up or after the agent logs in and before the CMS receives 
notification of the agents state from the switch. For Generic 3 switches, 
other work includes: while in Auto-In or Manual-In mode, an agent put 
any call on hold and...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-103
I_RINGTIME2
Database tables2The I_RINGTIME item appears in the following database tables:
Split/skill tables
The time during the collection interval that agents were in the ringing 
state for calls to this split/skill. If the agent changes work modes or 
answers/makes another call instead of answering the ringing call, 
I_RINGTIME will stop accumulating. RINGTIME is the time the caller 
spends ringing...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-104
I_TAUXTIME2
Database tables2The I_TAUXTIME item appears in the following database tables:
Split/skill tables
The time top agents in this split/skill were in AUX mode. This includes 
time on AUXIN/AUXOUT calls, received or made without an ACD call on 
hold. (Time on AUXIN/AUXOUT calls with an ACD call on hold is tracked 
in I_ACDAUXINTIME and I_ACDAUX_OUTTIME.) Available with a 
Generic 3 switch with...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-105
ILN2
Database tables2The ILN item appears in the following database tables:
VDN tables
Internal line number (ILN) of the VDN extension. The ILN is used 
internally by the CMS to track data about a VDN.
This is an administrative item.
INACW (real-
time)
2
Database tables2The INACW (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-106
INAUX0
(real-time)
2
Database tables2The INAUX0 item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX with reason code 0 
(zero) for all splits/skills including agents on AUXIN/AUXOUT calls. For 
ECS with EAS and later ECS switches, reason code 0 (zero) is for 
system AUX work when reason codes are active. For switches without 
EAS and for...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-107
INCALLS2
Database tables2The INCALLS item appears in the following database tables:
Trunk group tables
The number of inbound calls that were carried by this TKGRP and that 
completed during the collection interval. INCALLS includes ABNCALLS, 
ACDCALLS, OTHERCALLS, CONNECTCALLS, and TRANSFERRED. 
INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS.
This is a cumulative item.
Trunk tables
The number of inbound...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-108
INCOMPLETE2
Database tables2The INCOMPLETE item appears in the following database tables:
Split/skill tables
Indicates whether or not data is complete for this collection interval. Data 
is incomplete whenever the link goes down and whenever tracking is 
aborted for calls, due to trunk failures, the trunk going maintenance busy 
with a call active (Generic 3 switches), protocol failures with data...