Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-109
Trunk tables
This indicates whether or not data is complete for this collection interval. 
Data is incomplete whenever the link goes down and whenever tracking 
is aborted for calls, due to trunk failures, the trunk going maintenance 
busy with a call active (Generic 3), protocol failures with data collection 
active, or when split/skill or VDN call profile is changed with data 
collection active. The...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-110
Call work codes tables
This indicates whether or not data is complete for this interval. Data is 
incomplete whenever the link goes down and whenever tracking is 
aborted for calls, due to trunk failures, the trunk going maintenance busy 
with a call active (Generic 3), protocol failures with data collection active, 
or when split/skill or VDN call profile is changed with data collection 
active. The...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-111
For Generic 3 with vectoring, calls answered by an agent in a non- 
primary split/skill are counted as inflows to that split/skill. Calls that 
abandon from ringing at an agents voice terminal in a non- primary 
split/skill are also counted as inflows to that skill.
On Generic 3 Version 2 and newer switches, calls that ring at an agent in 
this split/skill and then requeue to the same split/skill by...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-112
INQUEUE
(real-time)
2
Database tables2The INQUEUE (real-time) item appears in the following database tables:
Split/skill tables
Current number of split/skill ACD calls waiting in queue.
This is a status item.
Vector tables
The current number of INPROGRESS calls that are in split/skill or direct 
agent ACD queues.
This is a status item.
VDN tables
The current number of INPROGRESS calls that are in a...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-113
INTERFLOW-
CALLS
2
Database tables2The INTERFLOWCALLS item appears in the following database tables:
Split/skill tables
Number of OUTFLOWCALLS that were redirected to a destination 
outside the switch.
This is a cumulative item.
Vector tables
Number of OUTFLOWCALLS that were directed to an off- switch 
location. INTERFLOWCALLS includes LOOKFLOWCALLS.
This is a cumulative item.
VDN tables
The number of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-114
Trunk tables
The trunk holding time for all INCALLS carried by this trunk that 
completed during the collection interval. Trunk holding time is the time 
from the initial trunk seizure until the trunk goes idle (that is, until the 
caller drops, the agent releases the call, or the switch disconnects the 
call). If an incoming call on a measured trunk is transferred off the switch, 
the incoming trunk...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-115
Trunk tables
The number of minutes in the intrahour interval (15, 30, or 60). INTRVL 
applies to intrahour intervals only.
This is an administrative item.
Vector tables
The number of OUTFLOWCALLS that were redirected to another vector 
by way of a go to vector command. Available on Generic 3 switches 
and on the ECS.
This is an administrative item.
VDN tables
The number of minutes in the timed period...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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ITN (index)2
Database tables2The ITN (index) item appears in the following database tables:
Trunk tables
The internal trunk number of the trunk.
This is a row identifier item.
KEYBD_DIALED2
Database tables2The KEYBD_DIALED item appears in the following database tables:
Agent trace tables
Call was keyboard dialed. Available on Generic 3 switches with the ASAI 
feature.
LASTCWC2
Database tables2The...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-117
LASTOBSERVER2
Database tables2The LASTOBSERVER item appears in the following database tables:
Call record tables
Login ID of the last agent who service-observed or bridged on to this call.
LEVEL
(real-time)
2
Database tables2The LEVEL item appears in the following database tables:
Agent tables
The skill level (1-16) or reserve level (1 or 2) for a reserve skill associated 
with SPLIT. Requires an R5...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-118
Agent Trace table
The equipment location ID associated with a particular agent. This is the 
location ID of the terminal the agent is logged into. It is associated with a 
port network location ID on DEFINITY, and is 1 – 44 characters long. An 
agent can be associated with many location IDs, and a location ID is not 
assigned to an agent until that agent logs into a terminal.
Trunk tables
The DEFINITY...