Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-139
For Generic 3 switches with EAS, agents are logged into multiple splits 
and doing work for a split other than this one (on an ACD call or in call-
related ACW).
For Generic 3 switches with multiple call handling, agents are available 
for other skills.
This is a status item.
OTHERCALLS2
Database tables2The OTHERCALLS item appears in the following database tables:
Split/skill tables
The number of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-140
Vector tables
The number of INCALLS that were redirected out of the vector, given a 
busy signal, or were disconnected. OTHERCALLS includes 
BUSYCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS = 
INCALLS - ACDCALLS - ABNCALLS
This is a status item.
VDN tables
Number of calls that were given a forced busy, forced disconnect, or 
outflowed from the switch, and non-ACD calls that were answered...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-141
OUTBOUND 
(real-time)
2
Database tables2The OUTBOUND (real-time) item appears in the following database 
tables:
Trunk group tables
The current number of trunks in this trunk group that are busy on 
outbound calls. OUTBOUND includes ADJUNCTOUT.
This is a status item.
OUTCALLS2
Database tables2The OUTCALLS item appears in the following database tables:
Trunk group tables
The number of outbound calls...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-142
OUTFLOW-
CALLS
2
Database tables2The OUTFLOWCALLS item appears in the following database tables:
Split/skill tables
Number of CALLSOFFERED that were redirected to another destination 
while queued to this split/skill. This can happen under different 
circumstances, depending on the switch release and on whether 
vectoring is active or not. For Generic 3 switches without vectoring, this is 
the number...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-143
Vector tables
The number of INCALLS that were redirected to another destination by 
way of a go to vector command or by a route to or adjunct routing 
command to a destination other than a split/skill or direct agent. (Calls 
that route to a split/skill or direct agent by way of a route to, adjunct 
routing, or messaging split/skill command are still tracked in the 
vector.) OUTFLOWCALLS includes...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-144
OUTTIME2
Database tables2The OUTTIME item appears in the following database tables:
Trunk group tables
The trunk holding time for all OUTCALLS carried by trunks in this trunk 
group that completed during the collection interval. Trunk holding time is 
the time from the initial trunk seizure until the trunk goes idle (that is, until 
the far end drops, the agent releases the call, or the switch...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-145
PERCENT
(real-time)
2
Database tables2The PERCENT (real-time) item appears in the following database tables:
Agent tables
The agents percent allocation (0-100) for a skill. Requires a DEFINITY 
ECS R6 or later with EAS. 
This is a status item.
PERIOD 1-92
Database tables2The PERIOD 1-9 item appears in the following database tables:
Split/skill tables
The length, in seconds, of each service level...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-146
VDN tables
This indicates whether or not service level increments PERIOD1 through 
PERIOD9 (as defined on the Call Center Administration: VDN Call Profile 
window) changed during the data collection interval. Valid values for 
PERIODCHG are 1 = YES and 0 = NO.
This is an administrative item.
PHANTOMABNS2
Database tables2The PHANTOMABNS item appears in the following database tables:
Split/skill tables...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-147
POSITION 
(index)
2
Database tables2The POSITION (index) item appears in the following database tables:
Agent tables
The position number associated with this EXTENSION. Agents in 
multiple splits (without EAS) have more than one POSITION. Agents in 
multiple skills (with EAS) have a single POSITION.
POSITIONS2
Database tables2The POSITIONS item appears in the following database tables:
Split/skill...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-148
PRIORITY 
(real-time)
2
Database tables2The PRIORITY (real-time) item appears in the following database tables:
Trunk tables
The priority at which call was queued. Without vectoring, the values are 
YES, NO, or as defined in Dictionary. With vectoring, the values are 
LOW, MED, HIGH, TOP, or as defined in Dictionary. This is blank (NULL) 
when the call is dequeued (when the call rings at an agent,...