Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-129
Agent tables
The number of split/skill and direct agent ACD calls that rang at this 
agents voice terminal and then were automatically redirected by the 
Redirection on No Answer feature because they were not answered. 
Split/skill ACD calls are requeued to the split/skill or VDN, direct agent 
ACD calls are redirected to the agents coverage path. Redirection On No 
Answer to a split/skill is...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-130
NUMTGS2
Database tables2The NUMTGS item appears in the following database tables:
VDN tables
Number of trunk groups assigned to this VDN.
This is an administrative item.
NUMVDNS2
Database tables2The NUMVDNS item appears in the following database tables:
Vector tables
The current number of VDNs that are assigned to this VECTOR.
This is an administrative item.
O_ABNCALLS2
Database tables2The O_ABNCALLS...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-131
O_ACDCALLS2
Database tables2The O_ACDCALLS item appears in the following database tables:
Split/skill tables
The number of ACDCALLS that were placed by an adjunct (outbound 
predictive dialing). O_ACDCALLS includes DA_ACDCALLS. Available 
for outbound calls on Generic 3 switches with the ASAI feature.
This is a cumulative item.
Agent tables
The number of ACDCALLS and DA_ACDCALLS that were placed by an...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-132
O_ACWTIME2
Database tables2The O_ACWTIME item appears in the following database tables:
Split/skill tables
The duration of all after call work associated with O_ACDCALL status. 
Available for outbound calls on Generic 3 switches with the ASAI feature. 
O_ACWTIME is included in ACWTIME.
This is a cumulative item.
Agent tables
The duration of all ACW associated with O_ACDCALLS. O_ACWTIME is 
included in...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-133
OBSERVING-
CALL
2
Database tables2The OBSERVINGCALL item appears in the following database tables:
Call record tables
Whether this call represents an agent observing or bridging on to an 
existing call. Valid values for OBSERVINGCALL are 0=NO, 1=YES.
OBSLOCID2
Database tables2The OBSLOCID item appears in the following database tables:
Call record tables
The location ID of an agent observing or...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-134
OLDEST_LOG-
ON (real-time)
2
Database tables2The OLDEST_LOGON (real-time) item appears in the following database 
tables:
Agent tables
The split/skill the agent has been logged into the longest. For Generic 3 
switches with EAS, this is always the first administered skill.
This is a status item.
ONACD (real-
time)
2
Database tables2The ONACD (real-time) item appears in the following database tables:...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-135
ONACDOUT 
(real-time)
2
Database tables2The ONACDOUT (real-time) item appears in the following database 
tables:
Split/skill tables
The current number of POSITIONS that are on outbound calls placed by 
an adjunct to this split/skill. Available for outbound calls on Generic 3 
switches with the ASAI feature.
This is a status item.
ONACWIN 
(real-time)
2
Database tables2The ONACWIN (real-time) item...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-136
ONAUXIN 
(real-time)
2
Database tables2The ONAUXIN (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX work or AVAILABLE, 
or, for Generic 3 switches, including agents who have an ACD or 
AUXIN/AUXOUT call on hold, and on inbound extension calls, where 
SPLIT is OLDEST LOGON.
This is a status item.
ONAUXOUT
(real-time)
2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-137
Agent tables
The current number of calls for any split/skill on hold at the agents 
station. ONHOLD includes ACDONHOLD. For Generic 3 switches, 
ONHOLD includes all calls. 
This is a status item.
ORIGHOLDTIME2
Database tables2The ORIGHOLDTIME item appears in the following database tables:
Call record tables
The total time the call was put on hold by the originating agent. Requires 
the 
DEFINITY ECS...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-138
ORIGLOGIN2
Database tables2The ORIGLOGIN item appears in the following database tables:
Call record tables
Login ID of the agent originating the call. This is used for calls an agent 
originates to another agent, to an on-switch extension, or to an external 
destination.
ORIGREASON2
Database tables2The ORIGREASON item appears in the following database tables:
Call record tables
The reason code (0...