Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-79
FAVA I L A B L E
(real-time)
2
Database tables2The FAVAILABLE item appears in the following database tables:
Split/skill tables
The number of flex agents available (0-999). Requires a DEFINITY ECS 
R6 or later with EAS. 
This is a real-time item.
FAILURES2
Database tables2The FAILURES item appears in the following database tables:
Trunk Group tables
The number of trunk failures for this TKGRP. No time...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-80
FINACW
(real-time)
2
Database tables2The FINACW item appears in the following database tables:
Split/skill tables
The number of flex agents in ACW for this skill (0-999). Requires a 
DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
FINAUX2
Database tables2The FINAUX item appears in the following database tables:
Split/skill tables
The number of flex agents in AUX for this skill (0-999)....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-81
FMETHOD2
Database tables2The FMETHOD item appears in the following database tables:
Current day configuration tables
Type of trending to use for forecast. Values are 0 = none, 1 = seasonal, 2 
= current trending.
FONACD
(real-time)
2
Database tables2The FONACD item appears in the following database tables:
Split/skill tables
The number of flex agents on ACD calls for this skill (0-999). Requires a...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-82
GNAGINRING
(real-time)
2
Database tables2The GNAGINRING item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who 
currently have ACD calls. 
This is a real-time item.
GNAVAILABLE
(real-time)
2
Database tables2The GNAVAILABLE item appears in the following database tables:
Split/skill tables
The number of greatest need agents...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-83
GNINAUX
(real-time)
2
Database tables2The GNINAUX item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are on 
inbound and outbound ACD calls for the split/skill. Available on the R6 
ECS and later.
This is a real-time item.
GNINAUX0
(real-time)
2
Database tables2The GNINAUX0 item appears in the following database tables:...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-84
GNONACD
(real-time)
2
Database tables2The GNONACD item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are on inbound 
and outbound ACD calls to this split/skill. 
This is a real-time item.
GNONACDAUX-
OUT
(real-time)
2
Database tables2The GNONACDAUXOUT item appears in the following database tables:
Split/skill tables
The current number of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-85
GNONACWIN
(real-time)
2
Database tables2The GNONACWIN item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in ACW for 
this split/skill and on inbound extension calls. These greatest need 
agents also appear in INACW. GNONACWIN includes agents receiving 
extension calls from ACW associated with split/skill ACD calls and from 
ACW not...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-86
GNONAUXOUT
(real-time)
2
Database tables2The GNONAUXOUT item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in AUX work 
or AVAILABLE or, for Generic 3 switches, including greatest need agents 
who have an ACD or AUXIN/AUXOUT call attributed to this split/skill on 
hold, and on outbound extension calls.
This is a real-time item....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-87
GNOTHER
(real-time)
2
Database tables2The GNOTHER item appears in the following database tables:
Split/skill tables
The number of greatest need agents who are doing other work. Available 
on the R6 ECS and later.
For the G3 ECS with EAS, while in Auto-In or Manual-In, the agent is in 
other work if: 
lthe agent put any call on hold and has performed no further action
lthe agent is on a direct agent...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-88
GNSTAFFED
(real-time)
2
Database tables2The GNSTAFFED item appears in the following database tables:
Split/skill tables
Current number of greatest need agents that are staffed in SPLIT. 
Available on the R6 ECS and later. 
This is a real-time item.
GOTOCALLS2
Database tables2The GOTOCALLS item appears in the following database tables:
Vector tables
The number of OUTFLOWCALLS that were redirected to...