Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-39
VDN tables
The number of ACDCALLS that were delivered to and answered by this 
split/skill by a vector command other than queue to main and the 
number of ACDCALLS that were delivered to a split/skill by a “queue to” 
vector command answered by an agent that has neither reserve1 or 
reserve2 skill levels assigned for that skill. This allows tracking of calls 
answered by agents with a reserve1 or...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-40
BH_ACDCALLS2
Database tables2The BH_ACDCALLS item appears in the following database tables:
Trunk group tables
The number of incoming calls carried by this trunk group during the busy 
hour that were answered by an agent as split/skill or direct agent ACD 
calls.
This is a busy hour item.
VDN tables
The number of ACDCALLS that were completed during the busy hour.
This is a busy hour item.
BH_ACDTIME2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-41
BH_BUSYCALLS2
Database tables2The BH_BUSYCALLS item appears in the following database tables:
Trunk group tables
The number of incoming calls carried by the trunk group during the busy 
hour that were given a busy signal by the switch.
This is a busy hour item.
VDN tables
The number of INCALLS that were given a busy signal by the switch 
during the busy hour.
This is a busy hour item.
BH_DISCCALLS2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-42
BH_INTIME2
Database tables2The BH_INTIME item appears in the following database tables:
Trunk group tables
The trunk holding time of all incoming calls carried by this trunk group 
that completed during the busy hour.
This is a busy hour item.
BH_OABN-
CALLS
2
Database tables2The BH_OABNCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing adjunct-originated...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-43
BH_OOTHER-
CALLS
2
Database tables2The BH_OOTHERCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing calls carried by the trunk group during the busy 
hour that were not answered or abandoned as ACD calls. 
BH_OOTHERCALLS include extension out calls, outbound call 
management calls forced busy or forced disconnect, short outgoing calls, 
and outgoing calls with...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-44
BH_OUTCALLS2
Database tables2The BH_OUTCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing calls carried by the trunk group that completed 
during the busy hour. BH_OUTCALLS includes BH_OABNCALLS, 
BH_OACDCALLS, and BH_OOTHERCALLS.
This is a busy hour item.
BH_OUTTIME2
Database tables2The BH_OUTTIME item appears in the following database tables:
Trunk group...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-45
BH_VDNCALLS2
Database tables2The BH_VDNCALLS item appears in the following database tables:
VDN tables
The number of INCALLS to the VDN that completed during the busy 
hour. BH_VDNCALLS includes answered calls that completed during the 
busy hour, calls that abandoned, were forced busy, forced disconnected 
or outflowed from the VDN during the busy hour.
This is a busy hour item.
BLOCKAGE2
Database...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-46
BUSYCALLS2
Database tables2The BUSYCALLS item appears in the following database tables:
Split/skill tables
Number of CALLSOFFERED calls that were given a busy signal by the 
switch. This happens when a busy vector command is executed while 
the call is queued to this split/skill (and this is the primary split/skill the call 
is queued to) or if a call queued to this split/skill forwards to another...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-47
VDN tables
The number of INCALLS that were given a busy signal by the switch. 
This can occur on all switches via the busy vector command. On 
Generic 3 switches and the ECS, BUSYCALLS can occur if a call is 
routed to a split/skill with coverage set to yes where there are no agents 
available, the queue is full (or there is no queue), there is no coverage, 
and an announcement has played or the trunk...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-48
CALLID2
Database tables2The CALLID item appears in the following database tables:
Call record tables
A unique number assigned to this call and all its call segments. For 
conferenced/transferred calls, two (or more) calls are tied together. When 
the entire call is recorded, one call ID is used to tie together all call 
segments. In meet-me conferences, this may result in a later segment 
of the call...