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Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Here you can view all the pages of manual Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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CentreVuâ Call Management System Release 3 Version 8 Database Items and Calculations 585-210-939 Comcode 108502345 Issue 1 December 1999
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Copyright Ó 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s...
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Ordering Information Call: Lucent Technologies Publications Center Voice: 1-800-457-1235 International Voice: 317-322-6416 Fax: 1-800-457-1764 International Fax: 317-322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-210-939 Comcode 108502345 Issue 1, December 1999 You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of...
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Table of Contents CentreVu® Call Management System Release 3 Version 8 Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 General Information . . . . . . . . . . . . ....
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CentreVu® CMS R3V8 Database Items and Calculations vi Move Agent While Staffed (G3V4 and later) . . . . . . . . 1-27 Converse Vector Command (G3V2 and later) . . . . . . . 1-27 Go To Vector . . . . . . . . . . . . . . . . . . 1-27 Outbound Call Management (OCM) . . . . . . . . . . . 1-28 Redirection on No Answer (G3V2 and later) . . . . . . . ....
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CentreVu® CMS R3V8 Database Items and Calculations vii ACDTIME . . . . . . . . . . . . . . . . . . . 2-18 ACTIVECALLS (real-time) . . . . . . . . . . . . . . 2-18 ACWINCALLS . . . . . . . . . . . . . . . . . . 2-19 ACWINTIME . . . . . . . . . . . . . . . . . . 2-19 ACWOUTADJ- CALLS . ....
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CentreVu® CMS R3V8 Database Items and Calculations viii AVGAGSERV . . . . . . . . . . . . . . . . . . 2-36 AVGSPEEDANS . . . . . . . . . . . . . . . . . 2-37 AWORKMODE (real-time) . . . . . . . . . . . . . . . . . . . 2-37 BACKUPCALLS . . . . . . . . . . . . . . . . . 2-37 BH_ABNCALLS...
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CentreVu® CMS R3V8 Database Items and Calculations ix DA_ACWOTIME . . . . . . . . . . . . . . . . . 2-56 DA_ACWTIME . . . . . . . . . . . . . . . . . . 2-57 DA_ANSTIME . . . . . . . . . . . . . . . . . . 2-57 DA_INACW (real-time) . . . . . . . . . . . . . . . . . . . 2-57 DA_INQUEUE...
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CentreVu® CMS R3V8 Database Items and Calculations x EXTENSION . . . . . . . . . . . . . . . . . . 2-74 EXTN . . . . . . . . . . . . . . . . . . . . . 2-74 EXTYPE . . . . . . . . . . . . . . . . . . . . 2-75 FA G IN R IN G (real-time) . . . . . . . . . . . . . . . . . ....