Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Here you can view all the pages of manual Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 11
CentreVu® CMS R3V8 Database Items and Calculations xi GNSKILL (real-time) . . . . . . . . . . . . . . . . . . . 2-87 GNSTAFFED (real-time) . . . . . . . . . . . . . . . . . . . 2-88 GOTOCALLS . . . . . . . . . . . . . . . . . . 2-88 GOTOTIME . . . . . . . . . . . . . . . . . . ....
Page 12
CentreVu® CMS R3V8 Database Items and Calculations xii INCALLS . . . . . . . . . . . . . . . . . . . 2-107 INCOMPLETE . . . . . . . . . . . . . . . . . . 2-108 INFLAG . . . . . . . . . . . . . . . . . . . . 2-110 INFLOWCALLS . . . . . . . . . . . . . . . . . 2-110 INPROGRESS...
Page 13
CentreVu® CMS R3V8 Database Items and Calculations xiii NOANSREDIR . . . . . . . . . . . . . . . . . . 2-128 NUMAGREQ . . . . . . . . . . . . . . . . . . 2-129 NUMINUSE (real-time) . . . . . . . . . . . . . . . . . . . 2-129 NUMTGS . . . . . . . . . . . . . . . . . . . 2-130...
Page 14
CentreVu® CMS R3V8 Database Items and Calculations xiv PREFERENCE . . . . . . . . . . . . . . . . . . 2-147 PRIORITY (real-time) . . . . . . . . . . . . . . . . . . . 2-148 PRIORITY2-3 (real-time) . . . . . . . . . . . . . . . . . . . 2-148 QUECOUNT (real-time) . . . . . . . . . . . . . . ....
Page 15
CentreVu® CMS R3V8 Database Items and Calculations xv SEGSTART . . . . . . . . . . . . . . . . . . . 2-161 SEGSTOP . . . . . . . . . . . . . . . . . . . 2-161 SERVICELEVEL . . . . . . . . . . . . . . . . . 2-162 SERVLEVELP . . . . . . . . . . . . . . . . . . 2-162 SERVLEVELT . ....
Page 16
CentreVu® CMS R3V8 Database Items and Calculations xvi TINAUX1-9 (real-time) . . . . . . . . . . . . . . . . . . . 2-180 TKGRP . . . . . . . . . . . . . . . . . . . . 2-180 TKSTATE (real-time) . . . . . . . . . . . . . . . . 2-181 TONACD (real-time) . . . . . . . . . . . . . . . . . ....
Page 17
CentreVu® CMS R3V8 Database Items and Calculations xvii Search values and calculations . . . . . . . . . . . . . 2-224 Overview . . . . . . . . . . . . . . . . . . . 2-224 Agent state and row search values cross-reference . . . . . 2-224 Call disposition and row search values cross-reference . . . . 2-227 Calculations . . . . . . . . . . . ....
Page 18
CentreVu® CMS R3V8 Database Items and Calculations xviii
Page 19
Preface CentreVu® CMS R3V8 Database Items and Calculations P-1 Preface Purpose0This book describes the CentreVu® Call Management System (CMS) database items and calculations used for standard and custom reports. It also includes descriptions of switch feature interactions and reports-specific calculations. The book includes: lTerminology lDatabase table names lInteractions with switch features and tracking of switch capabilities lDatabase table descriptions lDatabase item descriptions lCalculations...
Page 20
Preface CentreVu® CMS R3V8 Database Items and Calculations P-2 Related documents0The following documents can help you use the CentreVu CMS software to its maximum capability. Those most closely related to this document are the Administration and Report Designer documents. lCentreVu Call Management System R3V8 Administration, (585-210-910) lCentreVu Advocate User Guide, (585-210-927) lCentreVu CMS R3V5 Custom Reports, (585-215-822) lCentreVu CMS R3V8 External Call History Interface, (585-210-912)...