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Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
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CentreVuâ Call Management System Release 3 Version 8 Database Items and Calculations 585-210-939 Comcode 108502345 Issue 1 December 1999
Copyright Ó 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in sub- stantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your sys- tem, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can intro- duce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication ser- vices or facilities accessed through or connected to it. Lucent Technolo- gies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1-800-643-2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer- cial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communica- tions. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 15: Class B Statement. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving television or radio antenna where this may be done safely. • To the extent possible, relocate the receiver with respect to the telephone equipment. • Where the telephone equipment requires ac power, plug the telephone into a different ac outlet so that the telephone equip- ment and receiver are on different branch circuits. Part 15: Personal Computer Statement. This equipment has been certi- fied to comply with the limits for a Class B computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only peripherals (computing input/output devices, terminals, printers, etc.) certified to comply with the Class B limits may be attached to this computer. Operation with noncertified peripherals is likely to result in interference to radio and television recep- tion. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision sig- naling is in violation of Part 68 rules. This equipment returns answer- supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls for- warded back to the public switched telephone network. Permissible exceptions are: • A call is unanswered • A busy tone is received • A reorder tone is received Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada. Trademarks ¥ DEFINITY is a registered trademark of Lucent Technologies. ¥ CentreVu is a registered trademark of Lucent Technologies. ¥ CONVERSANT is a registered trademark of Lucent Technologies. ¥ Informix is a registered trademark of Informix Software, Inc. ¥ Intel is a registered trademark of Intel. ¥ Microsoft, MS, MS-DOS, Windows, Windows 95, Windows NT, and Access are registered trademarks of Microsoft Corporation. ¥ OpenLink is a trademark of OpenLink Software. ¥ Crystal Reports is a trademark of SeaGate Software. ¥ Solaris is a trademark of Sun Microsystems, Inc. ¥ SPARC trademarks, including the SCD compliant logo, are trademarks or registered trademarks of SPARC International, Inc. SPARCstation, SPARCserver, SPARCengine, SPARCworks, and SPARCompiler are licensed exclusively to Sun Microsystems, Inc. Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems, Inc. ¥ Sun and Sun Microsystems are trademarks or registered trademarks of Sun Microsystems, Inc. ¥ Ultra Enterprise 3000 and Ultra 5 are trademarks of Sun Microsystems, Inc. ¥ UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. ¥ All other products mentioned herein are the trademarks of their respective owners.
Ordering Information Call: Lucent Technologies Publications Center Voice: 1-800-457-1235 International Voice: 317-322-6416 Fax: 1-800-457-1764 International Fax: 317-322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 585-210-939 Comcode 108502345 Issue 1, December 1999 You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Lucent Technologies Publications Center. War ra n ty Lucent Technologies provides a limited warranty on this product. Refer to the “Limited use Software License Agreement” card provided with your package. European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that XXX equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC The “CE” mark affixed to the equipment means that it conforms to the above Directives. Disclaimer Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has been transferred to Lucent Tech- nologies Incorporated. Any references within this text to American Telephone and Telegraph Corporation or AT&T should be interpreted as references to Lucent Tech- nologies Incorporated. The exception is cross references to books pub- lished prior to December 31, 1996, which retain their original AT&T titles. Heritage Statement Lucent Technologies—formed as a result of AT&T’s planned restructur- ing—designs, builds, and delivers a wide range of public and private net- works, communication systems and software, consumer and business telephone systems, and microelectronics components. The world- renowned Bell Laboratories is the research and development arm for the company. Comments To comment on this document, return the comment card at the front of the document.Acknowledgment This document was developed by Lucent Technologies Global Learning Solutions Organization.
Table of Contents CentreVu® Call Management System Release 3 Version 8 Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 General Information . . . . . . . . . . . . . . . . . 1-1 Introduction . . . . . . . . . . . . . . . . . . 1-1 How Database Items and Calculations Are Presented . . . . . . 1-2 Introduction . . . . . . . . . . . . . . . . . . 1-2 Database Items . . . . . . . . . . . . . . . . . 1-2 Database Tables . . . . . . . . . . . . . . . . . 1-2 Index Database Items . . . . . . . . . . . . . . . 1-3 Database Item Types . . . . . . . . . . . . . . . 1-3 Sample Switch Cross-Reference Table. . . . . . . . . . 1-4 Calculations . . . . . . . . . . . . . . . . . . 1-5 Terminology . . . . . . . . . . . . . . . . . . . . 1-6 Database Terminology . . . . . . . . . . . . . . . 1-6 Database Table Names . . . . . . . . . . . . . . . . 1-13 Introduction . . . . . . . . . . . . . . . . . . 1-13 Real-Time Table Names . . . . . . . . . . . . . . . 1-13 Historical Database Tables . . . . . . . . . . . . . 1-14 Interactions with Switch Features and Tracking of Switch Capabilities 1-16 Introduction . . . . . . . . . . . . . . . . . . 1-16 Adjunct-Placed and Adjunct-Routed Calls . . . . . . . . 1-16 Call Handling Preference . . . . . . . . . . . . . . 1-16 Forced Disconnect . . . . . . . . . . . . . . . . 1-17 Look-Ahead Interflow Calls . . . . . . . . . . . . . 1-17 Personal Call Tracking . . . . . . . . . . . . . . . 1-17 Direct Agent Calling (G3) . . . . . . . . . . . . . . 1-21 Expanded Agent Capabilities (DEFINITY ECS R5 and Later) . . 1-22 Multiple Call Handling (G3V3) . . . . . . . . . . . . . 1-22 Forced Multiple Call Handling (G3V4) . . . . . . . . . . 1-23 Hold Tracking (G3) . . . . . . . . . . . . . . . . 1-23 Ringing (G3) . . . . . . . . . . . . . . . . . . 1-23 Transfer Tracking . . . . . . . . . . . . . . . . . 1-23 Conference Tracking (G3) . . . . . . . . . . . . . . 1-23 Call Pickup . . . . . . . . . . . . . . . . . . . 1-23 Agents in Multiple Splits/Skills . . . . . . . . . . . . 1-24 Multiple-Split/ Skill Queuing (G3) . . . . . . . . . . . 1-25 Best Service Routing (DEFINITY ECS R6) . . . . . . . . . 1-26 Agent State Tracking at Login . . . . . . . . . . . . 1-26
CentreVu® CMS R3V8 Database Items and Calculations vi Move Agent While Staffed (G3V4 and later) . . . . . . . . 1-27 Converse Vector Command (G3V2 and later) . . . . . . . 1-27 Go To Vector . . . . . . . . . . . . . . . . . . 1-27 Outbound Call Management (OCM) . . . . . . . . . . . 1-28 Redirection on No Answer (G3V2 and later) . . . . . . . . 1-28 Skill State . . . . . . . . . . . . . . . . . . . 1-28 Switch Average Speed of Answer (G3V4 and later) . . . . . 1-29 Timed ACW . . . . . . . . . . . . . . . . . . . 1-29 Tracking of Times/Duration . . . . . . . . . . . . . 1-29 Trunk No Answer Timeout (G3V2 and later) . . . . . . . . 1-29 Vector Disconnect Timer (G3V2 and later) . . . . . . . . 1-30 VDN Active Calls . . . . . . . . . . . . . . . . . 1-30 Wait Answer Supervision Timer (WAST) . . . . . . . . . 1-30 Universal Call ID (DEFINITY ECS R6) . . . . . . . . . . 1-31 CentreVu Advocate (ECS R6 and later) . . . . . . . . . 1-31 Location (ECS R8 and later) . . . . . . . . . . . . . 1-32 2 Database Items and Calculations . . . . . . . . . . . . . . . . . . . 2-1 Overview . . . . . . . . . . . . . . . . . . . 2-1 General information . . . . . . . . . . . . . . . . . 2-2 Overview . . . . . . . . . . . . . . . . . . . 2-2 Database item types . . . . . . . . . . . . . . . . 2-2 Split/skill database items . . . . . . . . . . . . . . 2-3 Agent database items . . . . . . . . . . . . . . . 2-3 Trunk group database items . . . . . . . . . . . . . 2-4 Trunk database items . . . . . . . . . . . . . . . 2-4 Vector database items . . . . . . . . . . . . . . . 2-4 VDN database items . . . . . . . . . . . . . . . . 2-5 Call work codes database items . . . . . . . . . . . . 2-5 Agent login/logout database items . . . . . . . . . . . 2-6 Agent trace database items . . . . . . . . . . . . . 2-6 Current day configuration database items . . . . . . . . 2-6 Current day report database items . . . . . . . . . . . 2-7 Call record database items . . . . . . . . . . . . . 2-7 Exception historical database items . . . . . . . . . . 2-7 Database Items . . . . . . . . . . . . . . . . . . . 2-8 Overview . . . . . . . . . . . . . . . . . . . 2-8 ABNCALLS . . . . . . . . . . . . . . . . . . . 2-8 ABNCALLS1-10 . . . . . . . . . . . . . . . . . 2-10 ABNQUECALLS . . . . . . . . . . . . . . . . . 2-10 ABNRINGCALLS . . . . . . . . . . . . . . . . . 2-11 ABNTIME . . . . . . . . . . . . . . . . . . . 2-11 ABNVECCALLS . . . . . . . . . . . . . . . . . 2-12 ACCEPTABLE . . . . . . . . . . . . . . . . . . 2-13 ACD (index) . . . . . . . . . . . . . . . . . . 2-13 ACD_RELEASE . . . . . . . . . . . . . . . . . 2-15 ACDAUXOUT-CALLS . . . . . . . . . . . . . . . 2-15 ACDCALLS . . . . . . . . . . . . . . . . . . . 2-16 ACDCALLS1-10 . . . . . . . . . . . . . . . . . 2-17 ACDONHOLD (real-time) . . . . . . . . . . . . . . . . . . . 2-17
CentreVu® CMS R3V8 Database Items and Calculations vii ACDTIME . . . . . . . . . . . . . . . . . . . 2-18 ACTIVECALLS (real-time) . . . . . . . . . . . . . . 2-18 ACWINCALLS . . . . . . . . . . . . . . . . . . 2-19 ACWINTIME . . . . . . . . . . . . . . . . . . 2-19 ACWOUTADJ- CALLS . . . . . . . . . . . . . . . . . . . . 2-20 ACWOUTCALLS . . . . . . . . . . . . . . . . . 2-20 ACWOUTOFF-CALLS . . . . . . . . . . . . . . . 2-21 ACWOUTOFF-TIME . . . . . . . . . . . . . . . . 2-21 ACWOUTTIME . . . . . . . . . . . . . . . . . . 2-22 ACWTIME . . . . . . . . . . . . . . . . . . . 2-22 ADJATTEMPTS . . . . . . . . . . . . . . . . . 2-23 ADJROUTED . . . . . . . . . . . . . . . . . . 2-24 ADJUNCTOUT (real-time) . . . . . . . . . . . . . . 2-24 AGINRING (real-time) . . . . . . . . . . . . . . . . . . . 2-25 AGOCC . . . . . . . . . . . . . . . . . . . . 2-25 AGSTATE (real-time) . . . . . . . . . . . . . . . . . . . 2-25 AGT_RELEASED . . . . . . . . . . . . . . . . . 2-26 AGDURATION (real-time) . . . . . . . . . . . . . . . . . . . 2-26 AGTIME (real-time) . . . . . . . . . . . . . . . . . . . 2-26 ALLINUSE (real-time) . . . . . . . . . . . . . . . . . . . 2-27 ALLINUSETIME . . . . . . . . . . . . . . . . . 2-27 ANI_SID . . . . . . . . . . . . . . . . . . . . 2-27 ANSCONN-CALLS1-10 . . . . . . . . . . . . . . . 2-28 ANSHOLDTIME . . . . . . . . . . . . . . . . . 2-28 ANSLOCID . . . . . . . . . . . . . . . . . . . 2-28 ANSLOGIN . . . . . . . . . . . . . . . . . . . 2-29 ANSREASON . . . . . . . . . . . . . . . . . . 2-29 ANSRINGTIME . . . . . . . . . . . . . . . . . . 2-29 ANSTIME . . . . . . . . . . . . . . . . . . . 2-30 ASA (real-time) . . . . . . . . . . . . . . . . . 2-30 ASSIST (real-time) . . . . . . . . . . . . . . . . 2-31 ASSIST_ACTV . . . . . . . . . . . . . . . . . . 2-31 ASSISTS. . . . . . . . . . . . . . . . . . . . 2-31 ATA G E N T (real-time) . . . . . . . . . . . . . . . . . . . 2-32 AUDIO . . . . . . . . . . . . . . . . . . . . 2-32 AUXINCALLS . . . . . . . . . . . . . . . . . . 2-32 AUXINTIME . . . . . . . . . . . . . . . . . . . 2-33 AUXOUTADJ-CALLS. . . . . . . . . . . . . . . . 2-33 AUXOUTCALLS . . . . . . . . . . . . . . . . . 2-34 AUXOUTOFF-CALLS . . . . . . . . . . . . . . . 2-34 AUXOUTOFF-TIME . . . . . . . . . . . . . . . . 2-35 AUXOUTTIME . . . . . . . . . . . . . . . . . . 2-35 AUXREASON (real-time) . . . . . . . . . . . . . . . . . . . 2-36 AVA I L A B L E (real-time) . . . . . . . . . . . . . . . . . . . 2-36
CentreVu® CMS R3V8 Database Items and Calculations viii AVGAGSERV . . . . . . . . . . . . . . . . . . 2-36 AVGSPEEDANS . . . . . . . . . . . . . . . . . 2-37 AWORKMODE (real-time) . . . . . . . . . . . . . . . . . . . 2-37 BACKUPCALLS . . . . . . . . . . . . . . . . . 2-37 BH_ABNCALLS (daily only) . . . . . . . . . . . . . . . . . . . 2-39 BH_ACDCALLS . . . . . . . . . . . . . . . . . 2-40 BH_ACDTIME . . . . . . . . . . . . . . . . . . 2-40 BH_ALLINUSE-TIME . . . . . . . . . . . . . . . . 2-40 BH_BUSYCALLS . . . . . . . . . . . . . . . . . 2-41 BH_DISCCALLS . . . . . . . . . . . . . . . . . 2-41 BH_INCALLS . . . . . . . . . . . . . . . . . . 2-41 BH_INTIME . . . . . . . . . . . . . . . . . . . 2-42 BH_OABN-CALLS . . . . . . . . . . . . . . . . 2-42 BH_OACD-CALLS . . . . . . . . . . . . . . . . 2-42 BH_OOTHER-CALLS . . . . . . . . . . . . . . . 2-43 BH_OTHER-CALLS . . . . . . . . . . . . . . . . 2-43 BH_OUTCALLS . . . . . . . . . . . . . . . . . 2-44 BH_OUTTIME . . . . . . . . . . . . . . . . . . 2-44 BH_STARTTIME . . . . . . . . . . . . . . . . . 2-44 BH_VDNCALLS . . . . . . . . . . . . . . . . . 2-45 BLOCKAGE . . . . . . . . . . . . . . . . . . 2-45 BSRPLAN . . . . . . . . . . . . . . . . . . . 2-45 BUSYCALLS . . . . . . . . . . . . . . . . . . 2-46 BUSYTIME . . . . . . . . . . . . . . . . . . . 2-47 CALLER_HOLD . . . . . . . . . . . . . . . . . 2-47 CALLID . . . . . . . . . . . . . . . . . . . . 2-48 CALLING_II . . . . . . . . . . . . . . . . . . . 2-48 CALLING_LOGID (real-time) . . . . . . . . . . . . . . . . . . . 2-48 CALLING_PTY . . . . . . . . . . . . . . . . . . 2-49 CALLSOFFERED . . . . . . . . . . . . . . . . . 2-49 CHANGE . . . . . . . . . . . . . . . . . . . 2-49 CHANGED (real-time) . . . . . . . . . . . . . . . 2-50 CHPROF . . . . . . . . . . . . . . . . . . . . 2-50 COMPLETED . . . . . . . . . . . . . . . . . . 2-50 CONFERENCE . . . . . . . . . . . . . . . . . . 2-50 CONNECT-CALLS . . . . . . . . . . . . . . . . 2-51 CONNECTTIME . . . . . . . . . . . . . . . . . 2-51 CONNTALKTIME . . . . . . . . . . . . . . . . . 2-52 CONSULTTIME . . . . . . . . . . . . . . . . . 2-52 CWC (index) . . . . . . . . . . . . . . . . . . 2-52 DA_ABNCALLS . . . . . . . . . . . . . . . . . 2-53 DA_ABNTIME . . . . . . . . . . . . . . . . . . 2-53 DA_ACDCALLS . . . . . . . . . . . . . . . . . 2-53 DA_ACDTIME . . . . . . . . . . . . . . . . . . 2-54 DA_ACWIN-CALLS . . . . . . . . . . . . . . . . 2-54 DA_ACWINTIME . . . . . . . . . . . . . . . . . 2-54 DA_ACWOADJ-CALLS . . . . . . . . . . . . . . . 2-55 DA_ACWO-CALLS . . . . . . . . . . . . . . . . 2-55 DA_ACWOOFF-CALLS . . . . . . . . . . . . . . . 2-56 DA_ACWOOFF-TIME . . . . . . . . . . . . . . . 2-56
CentreVu® CMS R3V8 Database Items and Calculations ix DA_ACWOTIME . . . . . . . . . . . . . . . . . 2-56 DA_ACWTIME . . . . . . . . . . . . . . . . . . 2-57 DA_ANSTIME . . . . . . . . . . . . . . . . . . 2-57 DA_INACW (real-time) . . . . . . . . . . . . . . . . . . . 2-57 DA_INQUEUE (real-time) . . . . . . . . . . . . . . . . . . . 2-58 DA_INRING (real-time) . . . . . . . . . . . . . . . . . . . 2-58 DA_OLDEST-CALL (real-time) . . . . . . . . . . . . 2-59 DA_ONACD (real-time) . . . . . . . . . . . . . . . . . . . 2-59 DA_OTHER-CALLS . . . . . . . . . . . . . . . . 2-60 DA_OTHERTIME . . . . . . . . . . . . . . . . . 2-60 DA_QUEUED . . . . . . . . . . . . . . . . . . 2-60 DA_RELEASE . . . . . . . . . . . . . . . . . . 2-61 DA_SKILL (real-time) . . . . . . . . . . . . . . . . . . . 2-61 DACALLS_FIRST (real-time) . . . . . . . . . . . . . . . . . . . 2-61 DEFLECTCALLS . . . . . . . . . . . . . . . . . 2-62 DEQUECALLS . . . . . . . . . . . . . . . . . . 2-62 DEQUETIME . . . . . . . . . . . . . . . . . . 2-62 DESTINATION (real-time) . . . . . . . . . . . . . . . . . . . 2-63 DIALED_NUM . . . . . . . . . . . . . . . . . . 2-63 DIGITS_DIALED . . . . . . . . . . . . . . . . . 2-64 DIRECTION (real-time) . . . . . . . . . . . . . . . . . . . 2-64 DISCCALLS . . . . . . . . . . . . . . . . . . 2-65 DISCTIME . . . . . . . . . . . . . . . . . . . 2-66 DISPIVECTOR . . . . . . . . . . . . . . . . . . 2-66 DISPOSITION . . . . . . . . . . . . . . . . . . 2-67 DISPPRIORITY. . . . . . . . . . . . . . . . . . 2-68 DISPSKLEVEL . . . . . . . . . . . . . . . . . . 2-68 DISPSPLIT . . . . . . . . . . . . . . . . . . . 2-68 DISPTIME . . . . . . . . . . . . . . . . . . . 2-69 DISPVDN . . . . . . . . . . . . . . . . . . . 2-69 DURATION (real-time) . . . . . . . . . . . . . . . . . . . 2-69 EQLOC . . . . . . . . . . . . . . . . . . . . 2-70 EVENT1-9 . . . . . . . . . . . . . . . . . . . 2-71 EVENT_TIME . . . . . . . . . . . . . . . . . . 2-71 EWTHIGH (real-time) . . . . . . . . . . . . . . . . . . . 2-72 EWTLOW (real-time) . . . . . . . . . . . . . . . . . . . 2-72 EWTMEDIUM (real-time) . . . . . . . . . . . . . . . . . . . 2-73 EWTTOP (real-time) . . . . . . . . . . . . . . . . . . . 2-73 EXT_CALL_ ORIG . . . . . . . . . . . . . . . . . . . . . 2-74
CentreVu® CMS R3V8 Database Items and Calculations x EXTENSION . . . . . . . . . . . . . . . . . . 2-74 EXTN . . . . . . . . . . . . . . . . . . . . . 2-74 EXTYPE . . . . . . . . . . . . . . . . . . . . 2-75 FA G IN R IN G (real-time) . . . . . . . . . . . . . . . . . . . 2-78 FAVA I L A B L E (real-time) . . . . . . . . . . . . . . . . . . . 2-79 FAILURES . . . . . . . . . . . . . . . . . . . 2-79 FCALLS . . . . . . . . . . . . . . . . . . . . 2-79 FINACW (real-time) . . . . . . . . . . . . . . . . . . . 2-80 FINAUX . . . . . . . . . . . . . . . . . . . . 2-80 FIRSTVDN . . . . . . . . . . . . . . . . . . . 2-80 FIRSTVECTOR. . . . . . . . . . . . . . . . . . 2-80 FMETHOD . . . . . . . . . . . . . . . . . . . 2-81 FONACD (real-time) . . . . . . . . . . . . . . . . . . . 2-81 FOTHER (real-time) . . . . . . . . . . . . . . . . . . . 2-81 FSTAFFED (real-time) . . . . . . . . . . . . . . . . . . . 2-81 GNAGINRING (real-time) . . . . . . . . . . . . . . . . . . . 2-82 GNAVAILABLE (real-time) . . . . . . . . . . . . . . . . . . . 2-82 GNINACW (real-time) . . . . . . . . . . . . . . . . . . . 2-82 GNINAUX (real-time) . . . . . . . . . . . . . . . . . . . 2-83 GNINAUX0 (real-time) . . . . . . . . . . . . . . . . . . . 2-83 GNINAUX1-9 (real-time) . . . . . . . . . . . . . . . . . . . 2-83 GNONACD (real-time) . . . . . . . . . . . . . . . . . . . 2-84 GNONACDAUX-OUT (real-time) . . . . . . . . . . . . . . . . . . . 2-84 GNONACDOUT (real-time) . . . . . . . . . . . . . . . . . . . 2-84 GNONACWIN (real-time) . . . . . . . . . . . . . . . . . . . 2-85 GNONACWOUT (real-time) . . . . . . . . . . . . . . . . . . . 2-85 GNONAUXIN (real-time) . . . . . . . . . . . . . . . . . . . 2-85 GNONAUXOUT (real-time) . . . . . . . . . . . . . . . . . . . 2-86 GNDA_INACW (real-time) . . . . . . . . . . . . . . . . . . . 2-86 GNDA_ONACD (real-time) . . . . . . . . . . . . . . . . . . . 2-86 GNOTHER (real-time) . . . . . . . . . . . . . . . . . . . 2-87