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Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-199
I_AUXOUTTIME X X X X X X
I_AUXTIME X X X X X X
I_AUXTIME0 X X X X X X
I_AUXTIME1-9 EAS X X X
I_AVAILTIME X X X X X X
I_DA_ACDTIME X X X X X X
I_DA_ACWTIME X X X X X X
I_NORMTIME X X X
I_OL1TIME X X X
I_OL2TIME X X X
I_OTHERTIME X X X X X X
I_RINGTIME X X X X X X
I_STAFFTIME X X X X X X
I_TAUXTIME X X X X X X
I_TOTHERTIME X X X
I_TAVAILABLE X X X X X X
INACW X X X X X X
INAUX X X X X X X
INAUX0 X X X X X X
INAUX1-9 EAS X X X
INCOMPLETE X X X X X X
INFLOWCALLS X X X X X X
INQUEUE X X X X X X
INRING X X X X X X
INTERFLOWCALLS X X X X X X
INTRVL X X X X X X
LOWCALLS X X X X X X
MAXINQUEUE X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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MAXOCWTIME X X X X X X
MAXSTAFFED X X X X X X
MAXTOP t t t t t t
MAX_TOT_PERCENTS X X X
MEDCALLS X X X X X X
NOANSREDIR X X X X X X
O_ABNCALLS X X X X X X
O_ACDCALLS X X X X X X
O_ACDTIME X X X X X X
O_ACWTIME X X X X X X
O_OTHERCALLS X X X X X X
OLDESTCALL X X X X X X
ONACD X X X X X X
ONACDAUXOUT X X X X X X
ONACDOUT X X X X X X
ONACWIN X X X X X X
ONACWOUT X X X X X X
ONAUXIN X X X X X X
ONAUXOUT X X X X X X
ONHOLD X X X X X X
OTHER X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X
PERIOD 1-9 X X X X X X
PERIODCHG X X X X X X
PHANTOMABNS X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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POSITIONS X X X X X X
R1AGINRING X X X
R1AVAILABLE X X X
R1INACW X X X
R1INAUX X X X
R1ONACD X X X
R1OTHER X X X
R1STAFFED X X X
R2AGINRING X X X
R2AVAILABLE X X X
R2INACW X X X
R2INAUX X X X
R2ONACD X X X
R2OTHER X X X
R2STAFFED X X X
RINGCALLS X X X X X X
RINGTIME X X X X X X
ROW_DATE X X X X X X
SERVICELEVEL X X X X X X
SKSTATE X X X
SLVLABNS X X X X X X
SLVLOUTFLOWS X X X X X X
SPLIT X X X X X X
STAFFED X X X X X X
STARTTIME X X X X X X
SVCLEVELCHG X X X X X X
TA G I N R I N G t t t t t t
TAVA I L A B L E t t t t t tDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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Agent database items2The following table lists which Agent database items are supported by 
each of the switch releases.
The following is a key to the table:
lItems marked X indicate that the database item is supported by a 
switch.
lItems marked EAS require that the Expert Agent Selection feature 
be active on the switch for the items to be populated.
lItems marked e are populated for the releases shown, but the 
values are only meaningful for EAS releases.
lItems marked * are populated for the releases shown, but the 
values are only meaningful for Generic 3 EAS releases, with skill 
level distribution of calls. TDA_INACW t t t t t t
TDA_ONACD t t t t t t
TINACW t t t t t t
TINAUX t t t t t t
TINAUX0 t t t t t t
TINAUX1-9 EAS X X X
TONACD t t t t t t
TONACDAUXOUT t t t t t t
TONACDOUT t t t t t t
TONACWIN t t t t t t
TONACWOUT t t t t t t
TONAUXIN t t t t t t
TONAUXOUT t t t t t t
TOPCALLS X X X t t t
TOTHER t t t t t t
TOT_PERCENTS X X X
TRANSFERRED X X X X X X
TSTAFFED t t t t t tDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNTIME X X X X X X
ACD X X X X X X
ACD_RELEASE X X X X X X
ACDAUXOUTCALLS X X X X X X
ACDCALLS X X X X X X
ACDONHOLD X X X X X X
ACDTIME X X X X X X
ACWINCALLS X X X X X X
ACWINTIME X X X X X X
ACWOUTADJCALL X X X X X X
ACWOUTCALLS X X X X X X
ACWOUTOFFCALLS X X X X X X
ACWOUTOFFTIME X X X X X X
ACWOUTTIME X XX XXX
ACWTIME X X X X X X
AGDURATION X X X
AGSTATE X XX XXX
AGTIME X XX XXX
ANSRINGTIME X X X X X X
ASSIST X X X X X X
ASSISTS X X X X X X
AUXINCALLS X X X X X X
AUXINTIME X X X X X X
AUXOUTADJCALLS X X X X X X
AUXOUTCALLS X X X X X X
AUXOUTOFFCALLS X X X X X X
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AUXOUTOFFTIME X X X X X X
AUXOUTTIME X X X X X X
AUXREASON X* X* X* X* X* X*
AWORKMODE X XX XXX
CHANGED X X X X X X
CONFERENCE X X X X X X
DA_ABNCALLS X X X X X X
DA_ABNTIME X X X X X X
DA_ACDCALLS X X X X X X
DA_ACDTIME X X X X X X
DA_ACWINCALLS X X X X X X
DA_ACWINTIME X X X X X X
DA_ACWOADJCALLS X X X X X X
DA_ACWOCALLS X X X X X X
DA_ACWOOFFCALLS X X X X X X
DA_ACWOOFFTIME X X X X X X
DA_ACWOTIME X X X X X X
DA_ACWTIME X X X X X X
DA_ANSTIME X X X X X X
DA_INQUEUE X X X X X X
DA_OLDESTCALL X X X X X X
DA_OTHERCALLS X X X X X X
DA_OTHERTIME X X X X X X
DA_RELEASE X X X X X X
DA_SKILL X X X X
DACALLS_FIRST X X X
DESTINATION X X X X X X
DIRECTION X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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DURATION X X X X X X
EVENT1-9 X X X X X X
EXTENSION X X X X X X
GNSKILL X X X
HOLDABNCALLS X X X X X X
HOLDACDTIME X X X X X X
HOLDCALLS X X X X X X
HOLDTIME X X X X X X
I_ACDAUXINTIME X X X X X X
I_ACDAUX_OUTTIME X X X X X X
I_ACDOTHERTIME X X X X X X
I_ACDTIME X X X X X X
I_ACWINTIME X X X X X X
I_ACWOUTTIME X X X X X X
I_ACWTIME X X X X X X
I_AUXINTIME X X X X X X
I_AUXOUTTIME X X X X X X
I_AUXTIME X X X X X X
I_AVAILTIME X XX XXX
I_DA_ACDTIME X X X X X X
I_DA_ACWTIME X X X X X X
I_OTHERTIME X X X X X X
I_RINGTIME X X X X X X
I_STAFFTIME X X X X X X
INCOMPLETE X X X X X X
INTRVL X XX XXX
LEVEL EAS EAS EAS EAS
LOC_IDX Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
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LOGID X XX XXX
LOGONSKILL e e e e e e
LOGONSKILL2-4 EAS EAS EAS EAS EAS EAS
LOGONSKILL5 EAS EAS EAS EAS
LOGONSKILL6-20 EAS EAS EAS EAS
LOGONSTART X X X X X X
MALICIOUS X XX XXX
MOVEPENDING X X X X X
NOANSREDIR X X X X X X
O_ACDCALLS X X X X X X
O_ACDTIME X X X X X X
O_ACWTIME X X X X X X
OLDEST_LOGON X X X X X X
ONHOLD X X X X X X
ORIGIN X XX XXX
PENDINGSPLIT X X X X X
PERCENT X X X
PHANTOMABNS X X X X X X
POSITION X X X X X X
PREFERENCE X X X X
RINGCALLS X X X X X X
RINGTIME X XX XXX
ROLE XXX
ROW_DATE X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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SKILLTYPE For ECS R5, these 
items are populated with p for 
skill level 1, s for skill level 2, 
and blank for skill levels 3-16. 
Customers with Generic 3 
Version 5 or later EAS should 
use the SKLEVEL items instead 
to see all skill levels.
 EAS EAS X X X X
SKILLTYPE2-4 EAS EAS X X X X
SKLEVEL EAS EAS EAS EAS X X
SKLEVEL2-4 EAS EAS EAS EAS EAS EAS
SKLEVEL5-20 EAS EAS EAS EAS
SKPERCENT X X X
SKPERCENT2-20 X X X
SPLIT X X X X X X
STARTED X XX XXX
STARTTIME X X X X X X
TI_AUXTIME X X X X X X
TI_AUXTIME0 X X X X X X
TI_AUXTIME1-9 EAS EAS EAS EAS
TI_AVAILTIME X X X X X X
TI_OTHERTIME X X X X X X
TI_STAFFTIME X X X X X X
TOPSKILL X X X X X X
TRANSFERRED X X X X X X
TYPE EAS EAS EAS X X X
USE_SVC_OBJ X X X
VDN X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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Trunk group database 
items
2
The following table lists the Trunk Group database items are supported 
by each of the switch releases: WORKMODE X XX XXX
WORKSKLEVEL EAS EAS EAS EAS EAS EAS
WORKSKILL X X X X X X
WORKSPLIT X X X X X X
WORKSPLIT2-3 X X X X X X
WORKSPLIT4 X X X X X X
WORKSPLIT5 EAS EAS EAS EAS
WORKSPLIT6-20 EAS EAS EAS EASDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNQUECALLS X X X X X X
ABNRINGCALLS X X X X X X
ABNVECCALLS X X X X X X
ACD (index) X X X X X X
ACDCALLS X X X X X X
ADJUNCTOUT X X X X X X
ALLINUSE X X X X X X
ALLINUSETIME X X X X X X
AUDIO X X X X X X
BH_ABNCALLS X X X X X X
BH_ACDCALLS X X X X X X
BH_ALLINUSETIME X X X X X X
BH_BUSYCALLS X X X X X X
BH_DISCCALLS X X X X X X
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