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Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-209
BH_INCALLS X X X X X X
BH_INTIME X X X X X X
BH_OABNCALLS X X X X X X
BH_OACDCALLS X X X X X X
BH_OOTHERCALLS X X X X X X
BH_OTHERCALLS X X X X X X
BH_OUTCALLS X X X X X X
BH_OUTTIME X X X X X X
BH_STARTTIME X X X X X X
BACKUPCALLS X X X X X X
BLOCKAGE X X X
BUSYCALLS X X X X X X
COMPLETED X X X X X X
CONNECTCALLS X X X X X X
DISCCALLS X X X X X X
EQLOC X XXXXX (8 
char)
FAILURES X X X
I_INOCC X XXXXX
I_OUTOCC X X X X X X
INBOUND X X X X X X
INCALLS X X X X X X
INCOMPLETE X X X X X X
INTIME X X X X X X
INTRVL X X X X X X
MBUSY X X X X X X
MBUSYTIME X X X X X X
NUMINUSE X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-210
Trunk database items2The following table lists which Trunk database items are supported by 
each of the switch releases: O_ABNCALLS X X X X X X
O_ACDCALLS X X X X X X
O_OTHERCALLS X X X X X X
OTHERCALLS X X X X X X
OUTBOUND X X X X X X
OUTCALLS X X X X X X
OUTTIME X X X X X X
ROW_DATE X X X X X X
SETUPTIME X X X X X X
SHORTCALLS X XXXXX
SPLIT X X X X X X
STARTTIME X X X X X X
TKGRP X XXXXX
TRANSFERRED X X X X X X
TRUNKS X X X X X X
VDN X X X X X X
VECTOR X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ACD X X X X X X
ACDCALLS X X X X X X
AUDIO X X X X X X
CALLING_LOGID X X X X X X
DIRECTION X X X X X X
DURATION X X X X X X
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-211
EQLOC X XX XXX 
(8 char)
EXTENSION X X X X X X
FAILURES X X X
I_INOCC X XX XXX
I_OUTOCC X XX XXX
INCALLS X XX XXX
INCOMPLETE X X X X X X
INTIME X XX XXX
INTRVL X XX XXX
ITN X XX XXX
LOC_IDX
LOGID X XX XXX
MBUSYTIME X X X X X X
O_ABNCALLS X X X X X X
O_ACDCALLS X X X X X X
O_OTHERCALLS X X X X X X
OTHERCALLS X X X X X X
OUTCALLS X X X X X X
OUTTIME X X X X X X
PRIORITY X XX XXX
PRIORITY2-3 X X X X X X
QUECOUNT X X X X X X
QUETYPE X X X X X X
QUETYPE2-3 X X X X X X
ROW_DATE X XX XXX
SHORTCALLS X X X X X X
SPLIT X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-212
Vector Database items2The following table lists which Vector database items are supported by 
each of the switch releases: SPLIT2-3 X XX XXX
STARTED X XX XXX
STARTTIME X X X X X X
TKGRP X XX XXX
TKSTATE X XX XXX
VDN X X X X X X
VECTOR X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNQUECALLS X X X X X X
ABNRINGCALLS X X X X X X
ABNTIME X X X X X X
ACD X X X X X X
ACDCALLS X X X X X X
ADJATTEMPTS X X X X X X
ADJROUTED X X X X X X
ANSTIME X X X X X X
BACKUPCALLS X X X X X X
BUSYCALLS X X X X X X
BUSYTIME X X X X X X
DEFLECTCALLS X X X
DISCCALLS X X X X X X
DISCTIME X X X X X X
GOTOCALLS X X X X X X
GOTOTIME X X X X X X
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-213
INCALLS X X X X X X
INCOMPLETE X X X X X X
INFLOWCALLS X X X X X X
INPROGRESS X X X X X X
INQUEUE X X X X X X
INRING X X X X X X
INTERFLOWCALLS X X X X X X
INTIME X X X X X X
INTRVL X X X X X X
LOOKATTEMPTS X X X X X X
LOOKFLOWCALLS X X X X X X
NETDISCCALLS X X X
NETPOLLS X X X
NUMVDNS X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X
PHANTOMABNS X X X X X X
RINGCALLS X X X X X X
RINGTIME X X X X X X
ROW_DATE X X X X X X
STARTTIME X X X X X X
VDISCCALLS X X X X X X
VECTOR X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-214
VDN Database items2The following table lists which VDN database items are supported by 
each of the switch releases:
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNCALLS1-10 X X X X X X
ABNQUECALLS X X X X X X
ABNRINGCALLS X X X X X X
ABNTIME X X X X X X
ACCEPTABLE X X X X X X
ACD X X X X X X
ACDCALLS X X X X X X
ACDTIME X X X X X X
ACTIVECALLS X X X X X
ACWTIME X X X X X X
ADJATTEMPTS X X X X X X
ADJROUTED X X X X X X
ANSCONNCALLS1-10 X X X X X X
ANSTIME X X X X X X
ASA X X X X X
ATAGENT X X X X X X
BH_ABNCALLS X X X X X X
BH_ACDCALLS X X X X X X
BH_ACDTIME X X X X X X
BH_BUSYCALLS X X X X X X
BH_DISCCALLS X X X X X X
BH_OTHERCALLS X X X X X X
BH_STARTTIME X X X X X X
BH_VDNCALLS X X X X X X
BACKUPCALLS X X X X X X
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-215
BSRPLAN X X X
BUSYCALLS X X X X X X
BUSYTIME X X X X X X
CONNECTCALLS X X X X X X
CONNECTTIME X X X X X X
CONNTALKTIME X X X X X X
DEFLECTCALLS X X X
DISCCALLS X X X X X X
DISCTIME X X X X X X
HOLDABNCALLS X X X X X X
HOLDACDCALLS X X X X X X
HOLDACDTIME X X X X X X
HOLDCALLS X X X X X X
HOLDTIME X X X X X X
I_ARRIVED X X X X X X
ILN X XXXXX
INCALLS X XXXXX
INCOMPLETE X X X X X X
INFLOWCALLS X X X X X X
INPROGRESS X X X X X X
INQUEUE X X X X X X
INRING X X X X X X
INTERFLOWCALLS X X X X X X
INTIME X X X X X X
INTRVL X X X X X X
INVECTOR X X X X X X
LOOKATTEMPTS X X X X X X
LOOKFLOWCALLS X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-216
MAXOCWTIME X X X X X X
MAXWAITING X X X X X X
NETDISCCALLS X X X
NETINCALLS X X X
NETINTIME X X X
NETPOLLS X X X
NOANSREDIR X X X X X X
NUMTGS X X X X X X
OLDESTCALL X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X
PERIOD1-9 X X X X X X
PERIODCHG X X X X X X
PHANTOMABNS X X X X X X
RETURNCALLS X (V3) X X X X X
RINGCALLS X X X X X X
RINGTIME X X X X X X
ROW_DATE X X X X X X
SERVICELEVEL X X X X X X
SKILL1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLACWTIME1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLCALLS1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLTIME1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SLVLABNS X X X X X X
SLVLOUTFLOWS X X X X X X
STARTTIME X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-217
Call work codes 
database items
2
The following table lists the Call Work Codes database items and the 
switches each item applies to:
Agent login/logout 
database items
2
The following table lists which Agent Login/Logout database items are 
supported by each of the switch releases: SVCLEVELCHG X X X X X X
TRANSFERRED X X X X X X
VDISCCALLS X X X X X X
VDN X X X X X X
VECTOR X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X XXXXX
ACDCALLS X X X X X X
ACDTIME X XXXXX
ACWTIME X XXXXX
CWC X XXXXX
INCOMPLETE X X X X X X
INTRVL X XXXXX
ROW_DATE X XXXXX
STARTTIME X X X X X X
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X X X X X X
EXTN X XXXXX
INFLAG X XXXXX
LOC_IDX
LOGID X XXXXX
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    							  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-218
Agent trace database 
items
2
The following table lists which Agent Trace database items are supported 
by each of the switch releases: LOGIN X XXXXX
LOGONSKILL2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL5 X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL6-20 X (EAS) X (EAS) X (EAS) X (EAS)
LOGOUT X X X X X X
LOGOUT_DATE X X X X X X
LOGOUTREASON X (EAS) X (EAS) X (EAS) X (EAS)
OUTFLAG X X X X X X
PREFERENCE X X X X
ROW_DATE X XXXXX
SKILLTYPE X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLTYPE2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL5-20 X (EAS) X (EAS) X (EAS) X (EAS)
SKPERCENT X X X
SKPERCENT2-20 X X X
SPLIT X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X X X X X X
AGT_RELEASED X X X X X X
ASSIST_ACTV X X X X X X
AUXREASON X X X X X X
CALLER_HOLD X X X X X X
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