Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-49
CALLING_PTY2
Database tables2The CALLING_PTY item appears in the following database tables:
Agent trace tables
Calling party identification, which is the ANI/SID (for Generic 3 Version 4 
and later switches with ISDN ANI delivery), extension or trunk equipment 
location identifying the originator of the call. The field is blank if the trunk 
is not measured or, for internal calls, if the originating...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-50
CHANGED (real-
time)
2
Database tables2The CHANGED (real-time) item appears in the following database tables:
Agent tables
Time of day that new agent activity started (for example, when 
WORKMODE or DIRECTION changed). Valid values are blank and time-
of-day.
This is a status item.
CHPROF2
Database tables2The CHPROF item appears in the following database tables:
Current day configuration tables
Number...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-51
Agent tables
The number of times the agent completed a conference, that is, pushed 
the conference key a second time). Available on Generic 3 switches.
This is a cumulative item.
Agent trace tables
Agent activated a conference. Available on Generic 3 switches.
Call record tables
Whether or not the answering agent initiated a conference on this 
segment. Valid values for CONFERENCE are 0=NO, 1=YES....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-52
CONNTALKTIME2
Database tables2The CONNTALKTIME item appears in the following database tables:
VDN tables
Talk time for all CONNECTCALLS, not including HOLDTIME.
This is a cumulative item.
CONSULTTIME2
Database tables2The CONSULTTIME item appears in the following database tables:
Call record tables
The time an agent talked on any outbound call while in AUX work, ACW, 
or in OTHER with a call on hold....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-53
DA_ABNCALLS2
Database tables2The DA_ABNCALLS item appears in the following database tables:
Agent tables
The number of direct agent ACD calls that were abandoned by callers 
while in queue or ringing the agents voice terminal. Includes calls 
considered abandoned because their talk time was less than the 
phantom abandon call timer. Requires a Generic 3 switch with the ASAI 
or EAS feature for direct...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-54
DA_ACDTIME2
Database tables2The DA_ACDTIME item appears in the following database tables:
Agent tables
The talk time of all DA_ACDCALLS (does not include HOLDTIME). 
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent 
calling.
This is a cumulative item.
DA_ACWIN-
CALLS
2
Database tables2The DA_ACWINCALLS item appears in the following database tables:
Split/skill tables
Number of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-55
Agent tables
The talk time of all DA_ACWINCALLS (does not include HOLDTIME). 
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent 
calling.
This is a cumulative item.
DA_ACWOADJ-
CALLS
2
Database tables2The DA_ACWOADJCALLS item appears in the following database 
tables:
Agent tables
The number of DA_ACWOCALLS that were placed by an ASAI adjunct 
on behalf of the agent...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-56
DA_ACWOOFF-
CALLS
2
Database tables2The DA_ACWOOFFCALLS item appears in the following database 
tables:
Agent tables
The number of DA_ACWOCALLS that were made to an off- switch 
location. If these calls were placed by an adjunct on behalf of the agent 
(keyboard-dialed), they are also counted as DA_ACWOADJCALLS. 
Requires a Generic 3 switch with ASAI.
This is a cumulative item.
DA_ACWOOFF-
TIME
2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-57
DA_ACWTIME2
Database tables2The DA_ACWTIME item appears in the following database tables:
Agent tables
The duration of ACW associated with DA_ACDCALLS, including time on 
DA_ACWINCALLS and DA_ACWOCALLS. Requires a Generic 3 switch 
with the ASAI or EAS feature for direct agent calling. DA_ACWTIME 
includes DA_ACWINTIME and DA_ACWOTIME.
This is a cumulative item.
DA_ANSTIME2
Database tables2The...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-58
DA_INQUEUE
(real-time)
2
Database tables2The DA_INQUEUE (real-time) item appears in the following database 
tables:
Split/skill tables
Current number of direct agent ACD calls waiting in this splits/skills 
queue. Requires a Generic 3 switch with the ASAI or EAS feature for 
direct agent calling.
This is a status item.
Agent tables
The current number of direct agent calls waiting in any split/skills...