Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-59
DA_OLDEST-
CALL (real-time)
2
Database tables2The DA_OLDESTCALL (real-time) item appears in the following 
database tables:
Split/skill tables
Length of time that the oldest direct agent ACD call has been waiting in 
queue or ringing at an agent position. Requires a Generic 3 switch with 
the ASAI or EAS feature for direct agent calling.
This is a status item.
Agent tables
The length of time that the...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-60
DA_OTHER-
CALLS
2
Database tables2The DA_OTHERCALLS item appears in the following database tables:
Agent tables
The number of direct agent calls that were redirected to another 
destination before being answered, for example, by call pickup, coverage 
or Redirection on No Answer. Requires a Generic 3 switch with the ASAI 
or EAS feature for direct agent calling.
This is a cumulative item....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-61
DA_RELEASE2
Database tables2The DA_RELEASE item appears in the following database tables:
Agent tables
The number of direct agent ACD calls released or dropped by the agent 
before the far end released. Requires an ECS with the ASAI or EAS 
feature for direct agent calling.
This is a cumulative item.
DA_SKILL 
(real-time)
2
Database tables2The DA_SKILL item appears in the following database tables:...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-62
DEFLECTCALLS2
Database tables2The DEFLECTCALLS item appears in the following database tables:
Vector tables
The number of calls deflected to the network through BSR. Requires the 
DEFINITY ECS R6 and later.
This is a cumulative item.
VDN tables
Number of calls that were deflected to the network by BSR. Requires the 
R6 and later ECS.
This is a cumulative item.
DEQUECALLS2
Database tables2The DEQUECALLS...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-63
DESTINATION 
(real-time)
2
Database tables2The DESTINATION (real-time) item appears in the following database 
tables:
Agent tables
The type of outbound call destination for the call the agent is active on for 
any split/skill. Valid values can be PBX (internal call), OFF (external call), 
or as defined in the Dictionary. If the agent is not on an outbound call, the 
value is blank.
This is a status...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-64
DIGITS_DIALED2
Database tables2The DIGITS_DIALED item appears in the following database tables:
Agent trace tables
Digits the agent dialed to originate a call. Trunk access codes, feature 
access codes, account and authorization codes are not included. 
Available on Generic 3 switches.
DIRECTION
(real-time)
2
Database tables2The DIRECTION item appears in the following database tables:
Agent tables
This...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-65
DISCCALLS2
Database tables2The DISCCALLS item appears in the following database tables:
Split/skill tables
For the Generic 3 Version 2 and newer switch releases, this also includes 
the number of CALLSOFFERED that were disconnected by the switch 
when the vector disconnect timer expired. 
This is a cumulative item.
Trunk group tables
With Generic 3 Version 2 (prior to load 100) switches, DISCCALLS is...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-66
DISCTIME2
Database tables2The DISCTIME item appears in the following database tables:
Split/skill tables
Time all DISCCALLS spent in this splits/skills queue. For the Generic 3 
Version 2 and newer switches (if the call is disconnected due to the 
expiration of the vector disconnect timer), this is the time until the call is 
disconnected by the switch.
This is a cumulative item.
Vector tables
The time...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-67
DISPOSITION2
Database tables2The DISPOSITION item appears in the following database tables:
Call record tables
Represents the call disposition and indicates whether the call in the 
segment was: 1= connected (CONN, non-ACD call to a measured agent) 
2= answered (ANS, split/skill or direct agent call answered by an agent) 
3= abandoned (ABAN) 4= interflowed (IFLOW) 5= forced busy (FBUSY) 
6= forced...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-68
DISPPRIORITY2
Database tables2The DISPPRIORITY item appears in the following database tables:
Call record tables
Priority the call had at its disposition in this segment. Priorities can be 
1=NO or 2=YES (without vectoring), or 3=LOW, 4=MED, 5=HIGH, or 
6=TOP (with vectoring). If the call never gets queued to a split/skill, the 
priority will not be set. For the ECS and Generic 3 switches with...