Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-29
ANSLOGIN2
Database tables2The ANSLOGIN item appears in the following database tables:
Call record tables
Login ID of the agent who answered the call in this segment. This field is 
blank for unmeasured extensions when EAS is not active.
ANSREASON2
Database tables2The ANSREASON item appears in the following database tables:
Call record tables
The reason code (0 through 9) associated with the answering...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-30
ANSTIME2
Database tables2The ANSTIME item appears in the following database tables:
Split/skill tables
Time spent by callers in queue or ringing before being answered by an 
agent.
This is a cumulative item.
Vector tables
The time that split/skill and direct agent ACD calls waited while executing 
steps in this vector, queuing, and ringing before being answered by an 
agent. ANSTIME includes RINGTIME....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-31
ASSIST (real-
time)
2
Database tables2The ASSIST item appears in the following database tables:
Agent tables
This is a real-time item.
A request for supervisor assistance is active for this agent for any 
split/skill. Values for ASSIST are 0= NO, 1 = YES.
This is a status item.
Call record tables
Whether or not the answering agent in this segment requested 
supervisor assistance on this call. Valid...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-32
ATA G E N T  
(real-time)
2
Database tables2The ATAGENT (real-time) item appears in the following database tables:
VDN tables
The current number of INPROGRESS calls (ACD and non-ACD) that 
have been answered by an agent or connected to a station.
This is a status item.
AUDIO2
Database tables2The AUDIO item appears in the following database tables:
Trunk group tables
The number of calls for which audio...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-33
Agent tables
The number of inbound extension calls received by agents while in AUX 
(auxiliary work), AVAILABLE, or for Generic 3 switches, with an ACD or 
AUXIN/AUXOUT call on hold.
This is a cumulative item.
AUXINTIME2
Database tables2The AUXINTIME item appears in the following database tables:
Split/skill tables
The talk time of all AUXINCALLS (does not include hold time on Generic 
3 switches)....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-34
AUXOUTCALLS2
Database tables2The AUXOUTCALLS item appears in the following database tables:
Split/skill tables
The number of outbound extension calls made by agents while in AUX 
(auxiliary work), AVAILABLE, or for Generic 3 switches with an ACD or 
AUXIN/AUXOUT call on hold. AUXOUTCALLS are recorded for the 
SPLIT which is the OLDEST_LOGON, unless the agent made the call 
with an ACD call on hold. In...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-35
AUXOUTOFF-
TIME
2
Database tables2The AUXOUTOFFTIME item appears in the following database tables:
Split/skill tables
The talk time of all AUXOUTOFFCALLS (does not include 
AUXOUTOFFCALLS spent on hold). AUXOUTOFFTIME is included in 
AUXOUTTIME. Available for external calls on Generic 3 switches.
This is a cumulative item.
Agent tables
The talk time of all AUXOUTOFFCALLS (does not include HOLDTIME)....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-36
AUXREASON
(real-time)
2
Database tables2The AUXREASON item appears in the following database tables:
Agent tables
The reason code associated with the agents current state. This is blank if 
the agent is not in the AUX state. For agents in AUX on switch releases 
that are earlier than the ECS or that do not have EAS and reason codes 
active, this will be 0 (zero).
This is a status item.
Agent trace...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-37
AVGSPEEDANS2
Database tables2The AVGSPEEDANS item appears in the following database tables:
Current day report tables
Objective average speed of answer in seconds for this type of call.
AWORKMODE
(real-time)
2
Database tables2The AWORKMODE item appears in the following database tables:
Agent tables
The current work mode for the agent. This item is identical to 
WORKMODE, except when the agent is...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-38
Trunk group tables
The number of ACDCALLS that were delivered to and answered by this 
split/skill by a vector command other than queue to main and the 
number of ACDCALLS that were delivered to a split/skill by a “queue to” 
vector command answered by an agent that has neither reserve1 or 
reserve2 skill levels assigned for that skill. This allows tracking of calls 
answered by agents with a reserve1...