Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual
Here you can view all the pages of manual Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 171
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-119 Trunk group exception table Login ID of the agent reporting audio difficulty. This is a cumulative item. Malicious call trace exception table Login ID of the agent initiating a malicious call trace. This is a cumulative item. LOGIN2 Database tables2The LOGIN item appears in the following database tables: Agent login/logout tables Time at which the agent logged into this extension and split/skill with...
Page 172
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-120 LOGONSKILL2- 20 (real-time) 2 Database tables2The LOGONSKILL2-20 item appears in the following database tables: Agent tables This is a real-time item. The second through twentieth skills the agent logged in with. The number of skills per agent depends on the type of switch. Available on the ECS with the EAS feature and Generic 3 switches with the EAS feature. This is a status item. Agent...
Page 173
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-121 LOGOUT_DATE2 Database tables2The LOGOUT_DATE item appears in the following database tables: Agent login/logout tables Date on which the agent logged out. This field is a standard UNIX time field; that is, the time is stored as the number of seconds since January 1, 1970. LOGOUTREA- SON 2 Database tables2The LOGOUTREASON item appears in the following database tables: Agent login/logout tables Reason...
Page 174
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-122 VDN tables The number of look-ahead interflow attempts for calls in this VDN. Available on Generic 3 switches and on the ECS with the vectoring and look-ahead interflow features. LOOKATTEMPTS includes LOOKFLOWCALLS. This is a cumulative item. LOOKFLOW- CALLS 2 Database tables2The LOOKFLOWCALLS item appears in the following database tables: Vector tables Number of INTERFLOWCALLS that were redirected...
Page 175
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-123 MALICIOUS (real-time) 2 Database tables2The MALICIOUS item appears in the following database tables: Agent tables This is a real-time item. This indicates whether a malicious call trace is active for the agent for any split/skill. Values for MALICIOUS are 0= NO, 1 = YES. Available on Generic 3 switches (except for Generic 3i Version 1 switches). This is a status item. Call record tables Indicates...
Page 176
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-124 VDN tables The maximum time that a call, recorded during the collection interval, waited in the VDN before being answered (ACD calls) or connected (non- ACD calls), abandoning, being redirected, receiving a busy signal or being disconnected. This applies only to the first disposition of the call. This is a maximum value item. MAXSTAFFED2 Database tables2The MAXSTAFFED item appears in the following...
Page 177
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-125 MAXWAITING2 Database tables2The MAXWAITING item appears in the following database tables: VDN tables Maximum number of calls simultaneously in progress in the VDN during the collection interval. This is a maximum value item. MBUSY (real- time) 2 Database tables2The MBUSY (real-time) item appears in the following database tables: Trunk group tables The current number of trunks in the trunk group that...
Page 178
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-126 MCT2 Database tables2The MCT item appears in the following database tables: Agent trace tables The agent activated a malicious call trace. Available on Generic 3 switches. MEDCALLS2 Database tables2The MEDCALLS item appears in the following database tables: Split/skill tables For switches with vectoring, the number of ACDCALLS with medium priority that were answered by agents in the split/skill. For...
Page 179
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-127 NETDISCCALLS2 Database tables2The NETDISCCALLS item appears in the following database tables: Vector tables Number of disconnected calls for the reply step in BSR. Requires the DEFINITY ECS R6 and later. This is a cumulative item. VDN tables Number of calls that disconnected from the BSR reply step. Requires the R6 and later ECS. This is a cumulative item. NETINCALLS2 Database tables2The NETINCALLS...
Page 180
Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations Database Items2-128 NETPOLLS2 Database tables2The NETPOLLS item appears in the following database tables: Vector tables Number of network polls for the consider steps in BSR. Requires the DEFINITY ECS R6 and later. This is a cumulative item. VDN tables Number of network polls for BSR consider steps. Requires the R6 and later ECS. This is a cumulative item. NOANSREDIR2 Database tables2The NOANSREDIR item appears in the...