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Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

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Page 171

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-119
Trunk group exception table
Login ID of the agent reporting audio difficulty.
This is a cumulative item.
Malicious call trace exception table
Login ID of the agent initiating a malicious call trace.
This is a cumulative item.
LOGIN2
Database tables2The LOGIN item appears in the following database tables:
Agent login/logout tables
Time at which the agent logged into this extension and split/skill with...

Page 172

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-120
LOGONSKILL2-
20
(real-time)
2
Database tables2The LOGONSKILL2-20 item appears in the following database tables:
Agent tables
This is a real-time item.
The second through twentieth skills the agent logged in with. The number 
of skills per agent depends on the type of switch. Available on the ECS 
with the EAS feature and Generic 3 switches with the EAS feature.
This is a status item.
Agent...

Page 173

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-121
LOGOUT_DATE2
Database tables2The LOGOUT_DATE item appears in the following database tables:
Agent login/logout tables
Date on which the agent logged out. This field is a standard UNIX time 
field; that is, the time is stored as the number of seconds since January 1, 
1970.
LOGOUTREA-
SON
2
Database tables2The LOGOUTREASON item appears in the following database tables:
Agent login/logout tables
Reason...

Page 174

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-122
VDN tables
The number of look-ahead interflow attempts for calls in this VDN. 
Available on Generic 3 switches and on the ECS with the vectoring and 
look-ahead interflow features. LOOKATTEMPTS includes 
LOOKFLOWCALLS.
This is a cumulative item.
LOOKFLOW-
CALLS
2
Database tables2The LOOKFLOWCALLS item appears in the following database tables:
Vector tables
Number of INTERFLOWCALLS that were redirected...

Page 175

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-123
MALICIOUS
(real-time)
2
Database tables2The MALICIOUS item appears in the following database tables:
Agent tables
This is a real-time item.
This indicates whether a malicious call trace is active for the agent for 
any split/skill. Values for MALICIOUS are 0= NO, 1 = YES. Available on 
Generic 3 switches (except for Generic 3i Version 1 switches).
This is a status item.
Call record tables
Indicates...

Page 176

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-124
VDN tables
The maximum time that a call, recorded during the collection interval, 
waited in the VDN before being answered (ACD calls) or connected (non-
ACD calls), abandoning, being redirected, receiving a busy signal or 
being disconnected. This applies only to the first disposition of the call.
This is a maximum value item.
MAXSTAFFED2
Database tables2The MAXSTAFFED item appears in the following...

Page 177

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-125
MAXWAITING2
Database tables2The MAXWAITING item appears in the following database tables:
VDN tables
Maximum number of calls simultaneously in progress in the VDN during 
the collection interval.
This is a maximum value item.
MBUSY (real-
time)
2
Database tables2The MBUSY (real-time) item appears in the following database tables:
Trunk group tables
The current number of trunks in the trunk group that...

Page 178

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-126
MCT2
Database tables2The MCT item appears in the following database tables:
Agent trace tables
The agent activated a malicious call trace. Available on Generic 3 
switches.
MEDCALLS2
Database tables2The MEDCALLS item appears in the following database tables:
Split/skill tables
For switches with vectoring, the number of ACDCALLS with medium 
priority that were answered by agents in the split/skill. For...

Page 179

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-127
NETDISCCALLS2
Database tables2The NETDISCCALLS item appears in the following database tables:
Vector tables
Number of disconnected calls for the reply step in BSR. Requires the 
DEFINITY ECS R6 and later.
This is a cumulative item.
VDN tables
Number of calls that disconnected from the BSR reply step. Requires the 
R6 and later ECS.
This is a cumulative item.
NETINCALLS2
Database tables2The NETINCALLS...

Page 180

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-128
NETPOLLS2
Database tables2The NETPOLLS item appears in the following database tables:
Vector tables
Number of network polls for the consider steps in BSR. Requires the 
DEFINITY ECS R6 and later.
This is a cumulative item.
VDN tables
Number of network polls for BSR consider steps. Requires the R6 and 
later ECS.
This is a cumulative item.
NOANSREDIR2
Database tables2The NOANSREDIR item appears in the...
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