Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-149
QUECOUNT
(real-time)
2
Database tables2The QUECOUNT (real-time) item appears in the following database 
tables:
Trunk tables
The number of ACD split/skill queues that the call is in. This is blank 
(NULL) when the trunk goes idle, gets forced busy, gets a forced 
disconnect, connects to a station or agent, or forwards out of the queue. 
Values: NULL, 1-3
This is a status item.
QUETYPE 
(real-time)
2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-150
R1AGINRING
(real-time)
2
Database tables2The R1AGINRING item appears in the following database tables:
Split/skill tables
The number of reserve1 agents with this skill ACD call ringing (0-999). 
Requires a DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
R1AVAILABLE
(real-time)
2
Database tables2The R1AVAILABLE item appears in the following database tables:
Split/skill tables
The number...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-151
R1INAUX
(real-time)
2
Database tables2The R1INAUX item appears in the following database tables:
Split/skill tables
The number of reserve1 agents in AUX work for this skill (0-999). 
Requires a DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
R1ONACD
(real-time)
2
Database tables2The R1ONACD item appears in the following database tables:
Split/skill tables
The number of reserve1 agents on...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-152
R1STAFFED
(real-time)
2
Database tables2The R1STAFFED item appears in the following database tables:
Split/skill tables
The number of agents staffing this skill as reserve1 (0-999). Requires a 
DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
R2AGINRING
(real-time)
2
Database tables2The R2AGINRING item appears in the following database tables:
Split/skill tables
The number of reserve2...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-153
R2INACW
(real-time)
2
Database tables2The R2INACW item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in ACW for this skill (0-999). Requires a 
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2INAUX
(real-time)
2
Database tables2The R2INAUX item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in AUX...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-154
R2OTHER
(real-time)
2
Database tables2The R2OTHER item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in the OTHER work state for this skill (0-
999). Requires a DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
R2STAFFED
(real-time)
2
Database tables2The R2STAFFED item appears in the following database tables:
Split/skill tables
The number of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-155
REASON2
Database tables2The REASON item appears in the following database tables:
Data collection exception table
The reason for the interruption of data collection. The reasons may be as 
follows:
Value = Reason
91 = Data collection started
92 = Data collection of new translations started
93 = Data collection turned off
94 = Data collection busied out
95 = Data collection timed out
96 = Data...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-156
RETURNCALLS2
Database tables2The RETURNCALLS item appears in the following database tables:
VDN tables
Number of calls that reached this VDN via the VDN return destination 
feature. Available on Generic 3 Version 3 and newer switches.
This is a cumulative item.
RINGCALLS2
Database tables2The RINGCALLS item appears in the following database tables:
Split/skill tables
The number of this split/skills...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-157
RINGTIME2
Database tables2The RINGTIME item appears in the following database tables:
Split/skill tables
The time this split/skills calls spent ringing at agent positions 
independent of final disposition and other agent activity. I_RINGTIME is 
the time the agent spends with ringing calls and is affected by other agent 
activity. RINGTIME is the time the caller spends ringing and is 
independent of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-158
ROLE
(real-time)
2
Database tables2The ROLE item appears in the following database tables:
Agent report tables
The agents service role for the split. Values are: Top, Reserve, Backup, 
Standard, Roving, and Flex. Requires a DEFINITY ECS R6 or later with 
EAS.
This is a status item.
ROW_DATE 
(index)
2
Database tables2The ROW_DATE (index) item appears in the following database tables:
Split/skill...