Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-179
VDN exception table
Limit, as a number of seconds, administered for timed exceptions types. 
An occurrence is logged against the threshold when the VDN activity falls 
outside of that limit.
This is a cumulative item.
Vector exception table
Limit, as a number of seconds, administered for timed exceptions types. 
An occurrence is logged against the threshold when the vector activity 
falls outside of...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-180
TINAUX0
(real-time)
2
Database tables2The TINAUX0 item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in the AUX work 
for reason code 0 (zero) for all splits/skills or on AUXIN/AUXOUT calls for 
AUX with reason code 0 (zero). For the ECS with EAS, reason code 0 
(zero) is for system AUX work when reason codes are active. For...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-181
Trunk tables
This is an index item.
The trunk group number to which the trunk is assigned.
This is an administrative item.
Call record tables
Trunk group number for which data was collected (or for which an 
exception occurred). This will be null if the trunk group carrying the call is 
not measured.
Trunk group exception table
Trunk group number for which data was collected (or for which an...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-182
TONACD
(real-time)
2
Database tables2The TONACD item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are on inbound and 
outbound ACD calls for the skill. Available with Generic 3 and newer 
switches with the EAS feature for top skills. However, top database 
items are only significant for Generic 3 switches and the ECS with EAS. 
TONACD...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-183
TONACWIN
(real-time)
2
Database tables2The TONACWIN item appears in the following database tables:
Split/skill tables
The number of top agents that are in ACW for this skill and on inbound 
extension calls. These agents also appear in TINACW. Available with 
Generic 3 switches. However, top database items are only significant 
for Generic 3 switches and the ECS with EAS.
This is a status item....

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-184
TONAUXOUT
(real-time)
2
Database tables2The TONAUXOUT item appears in the following database tables:
Split/skill tables
The number of top agents that are in AUX work or AVAILABLE. For 
Generic 3 switches, including agents with an ACD or AUXIN/AUXOUT 
call attributed to this split/skill on hold and on inbound extension calls. 
Available with Generic 3 switches. However, top database items are 
only...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-185
TOT_PERCENTS
(real-time)
2
Database tables2The TOT_PERCENTS item appears in the following database tables:
Split/Skill tables
The total staffed agent percentages allocated to the skill. Requires a 
DEFINITY ECS R6 or later with EAS. 
This is a real-time item.
TOTHER
(real-time)
2
Database tables2The TOTHER item appears in the following database tables:
Split/skill tables
The number of top agents that...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-186
TRANSFERRED2
Database tables2The TRANSFERRED item appears in the following database tables:
Split/skill tables
The number of ACDCALLS that were transferred to another destination. 
For Generic 3 switches, includes all split/skill calls transferred.
This is a cumulative item.
Agent tables
Number of calls the agent transferred to another destination. Note that 
TRANSFERRED calls include both inbound and...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-187
TRENDBASE2
Database tables2The TRENDBASE item appears in the following database tables:
Current day configuration tables
Base date for seasonal trending.
TRUNKS2
Database tables2The TRUNKS item appears in the following tables:
Trunk group tables
The current number of trunks assigned to this TKGRP.
This is an administrative item.
TSTAFFED
(real-time)
2
Database tables2The TSTAFFED item appears in the...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-188
TYPE (real-time)2
Database tables2The TYPE (real-time) item appears in the following database tables:
Agent tables
The skill type (p for primary or s for secondary) associated with the 
SPLIT. Available on Generic 3 switches with EAS/vectoring feature. Note: 
For the ECS and later switch releases with the EAS feature, skill level 1 
will be represented by p, skill level 2 by s and skill levels 3-16 by...