Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-209
BH_INCALLS X X X X X X
BH_INTIME X X X X X X
BH_OABNCALLS X X X X X X
BH_OACDCALLS X X X X X X
BH_OOTHERCALLS X X X X X X
BH_OTHERCALLS X X X X X X
BH_OUTCALLS X X X X X X
BH_OUTTIME X X X X X X
BH_STARTTIME X X X X X X
BACKUPCALLS X X X X X X
BLOCKAGE X X X
BUSYCALLS X X X X X X
COMPLETED X X X X X X
CONNECTCALLS X X X X X X
DISCCALLS X X X X X X
EQLOC X XXXXX (8 
char)
FAILURES X X X
I_INOCC...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-210
Trunk database items2The following table lists which Trunk database items are supported by 
each of the switch releases: O_ABNCALLS X X X X X X
O_ACDCALLS X X X X X X
O_OTHERCALLS X X X X X X
OTHERCALLS X X X X X X
OUTBOUND X X X X X X
OUTCALLS X X X X X X
OUTTIME X X X X X X
ROW_DATE X X X X X X
SETUPTIME X X X X X X
SHORTCALLS X XXXXX
SPLIT X X X X X X
STARTTIME X X X X X X
TKGRP X XXXXX...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-211
EQLOC X XX XXX 
(8 char)
EXTENSION X X X X X X
FAILURES X X X
I_INOCC X XX XXX
I_OUTOCC X XX XXX
INCALLS X XX XXX
INCOMPLETE X X X X X X
INTIME X XX XXX
INTRVL X XX XXX
ITN X XX XXX
LOC_IDX
LOGID X XX XXX
MBUSYTIME X X X X X X
O_ABNCALLS X X X X X X
O_ACDCALLS X X X X X X
O_OTHERCALLS X X X X X X
OTHERCALLS X X X X X X
OUTCALLS X X X X X X
OUTTIME X X X X X X
PRIORITY X XX XXX
PRIORITY2-3 X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-212
Vector Database items2The following table lists which Vector database items are supported by 
each of the switch releases: SPLIT2-3 X XX XXX
STARTED X XX XXX
STARTTIME X X X X X X
TKGRP X XX XXX
TKSTATE X XX XXX
VDN X X X X X X
VECTOR X X X X X XDatabase ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNQUECALLS X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-213
INCALLS X X X X X X
INCOMPLETE X X X X X X
INFLOWCALLS X X X X X X
INPROGRESS X X X X X X
INQUEUE X X X X X X
INRING X X X X X X
INTERFLOWCALLS X X X X X X
INTIME X X X X X X
INTRVL X X X X X X
LOOKATTEMPTS X X X X X X
LOOKFLOWCALLS X X X X X X
NETDISCCALLS X X X
NETPOLLS X X X
NUMVDNS X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-214
VDN Database items2The following table lists which VDN database items are supported by 
each of the switch releases:
Database ItemG3V2/
G3V3G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNCALLS1-10 X X X X X X
ABNQUECALLS X X X X X X
ABNRINGCALLS X X X X X X
ABNTIME X X X X X X
ACCEPTABLE X X X X X X
ACD X X X X X X
ACDCALLS X X X X X X
ACDTIME X X X X X X
ACTIVECALLS X X X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-215
BSRPLAN X X X
BUSYCALLS X X X X X X
BUSYTIME X X X X X X
CONNECTCALLS X X X X X X
CONNECTTIME X X X X X X
CONNTALKTIME X X X X X X
DEFLECTCALLS X X X
DISCCALLS X X X X X X
DISCTIME X X X X X X
HOLDABNCALLS X X X X X X
HOLDACDCALLS X X X X X X
HOLDACDTIME X X X X X X
HOLDCALLS X X X X X X
HOLDTIME X X X X X X
I_ARRIVED X X X X X X
ILN X XXXXX
INCALLS X XXXXX
INCOMPLETE X X X X X X
INFLOWCALLS X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-216
MAXOCWTIME X X X X X X
MAXWAITING X X X X X X
NETDISCCALLS X X X
NETINCALLS X X X
NETINTIME X X X
NETPOLLS X X X
NOANSREDIR X X X X X X
NUMTGS X X X X X X
OLDESTCALL X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X
PERIOD1-9 X X X X X X
PERIODCHG X X X X X X
PHANTOMABNS X X X X X X
RETURNCALLS X (V3) X X X X X
RINGCALLS X X X X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-217
Call work codes 
database items
2
The following table lists the Call Work Codes database items and the 
switches each item applies to:
Agent login/logout 
database items
2
The following table lists which Agent Login/Logout database items are 
supported by each of the switch releases: SVCLEVELCHG X X X X X X
TRANSFERRED X X X X X X
VDISCCALLS X X X X X X
VDN X X X X X X
VECTOR X X X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-218
Agent trace database 
items
2
The following table lists which Agent Trace database items are supported 
by each of the switch releases: LOGIN X XXXXX
LOGONSKILL2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL5 X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL6-20 X (EAS) X (EAS) X (EAS) X (EAS)
LOGOUT X X X X X X
LOGOUT_DATE X X X X X X
LOGOUTREASON X (EAS) X (EAS) X (EAS) X (EAS)...