Lucent Technologies CentreVu Call Management System Release 3 Version 8 Manual

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-189
VDISCCALLS2
Database tables2The VDISCCALLS item appears in the following database tables:
Vector tables
The number of calls forced to disconnect because the vector disconnect 
timer timed out or because the call reached a vector stop without being 
queued. Vector stop means an explicit stop vector command, the end 
of the vector, or the call executed 1000 vector steps. Available on 
Generic 3 Version...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-190
Trunk tables
This is a real-time item.
The VDN that is associated with the current call. This stays set until the 
trunk idles, at which time it is set to NULL. Available on Generic 3 
switches with vectoring.
This is a status item.
VDN tables
This is an index item.
Vector directory number associated with this VDN.
This is a row identifier item.
VDN exception table
VDN for which the exception occurred...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-191
VDN tables
This is an index item.
Vector number associated with this VDN.
This is an administrative item.
VDN exception table
Vector number associated with this VDN or for which the exception 
occurred.
This is a cumulative item.
Vector exception table
Vector number that this row represents, or for which the exception 
occurred.
This is a cumulative item.
WMODE_SEQ2
Database tables2The WMODE_SEQ item...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-192
WORKMODE
(real-time)
2
Database tables2The WORKMODE item appears in the following database tables:
Agent tables
This is a real-time item.
The current work mode of the agent. Agent work modes include: AVAIL, 
ACD, ACW, AUX, DACD, DACW, RING, UNKNOWN, OTHER, and 
UNSTAFF. If the agent has not been logged in during the collection 
interval, the value is blank.
This is a status item.
Agent trace tables...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-193
Note: WORKSKILL differs from WORKSPLIT only in the case that the 
agent is available. In this case, WORKSKILL will be blank and 
WORKSPLIT will contain one of the split/skills in which the agent is 
available. For releases with the EAS feature active, it is recommended to 
use WORKSKILL instead of WORKSPLIT in reports. Requires a Generic 
3 Version 2 or later switch with the EAS feature.
This is a...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items2-194
lWhen an agent is on an AUXIN call with an ACD call on hold (this is 
OLDEST_LOGON split/skill).
lWhen an agent is on an AUXOUT call with an ACD call on hold (this 
is the split/skill associated with the ACD call).
Note: WORKSKILL differs from WORKSPLIT only in the case that the 
agent is available. In this case, WORKSKILL is blank and WORKSPLIT 
will contain one of the split/skills in which the agent...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-195
Switch cross-reference2
Overview2
Purpose2The following tables list which database items are supported by each of 
the switch releases.
Switch cross-
reference 
information
2
Split/Skill database 
items
2
The following table lists which Split/Skill database items are supported by 
each of the switch releases.
The following is a key to the table:
lItems marked X indicate that the database item...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-196
ACDAUXOUTCALLS X X X X X X
ACDCALLS X X X X X X
ACDCALLS1-10 X X X X X X
ACDTIME X X X X X X
ACWINCALLS X X X X X X
ACWINTIME X X X X X X
ACWOUTADJCALLS X X X X X X
ACWOUTCALLS X X X X X X
ACWOUTOFFCALLS X X X X X X
ACWOUTOFFTIME X X X X X X
ACWOUTTIME X X X X X X
ACWTIME X X X X X X
AGINRING X X X X X X
ANSTIME X X X X X X
ASA X X X X X
ASSISTS X X X X X X
AUXINCALLS X X X X X X
AUXINTIME X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-197
CONFERENCE X X X X X X
DA_ACWINCALLS X X X X X X
DA_ACWINTIME X X X X X X
DA_ACWOCALLS X X X X X X
DA_ACWOTIME X X X X X X
DA_INACW X X X X X X
DA_INQUEUE X X X X X X
DA_INRING X X X X X X
DA_OLDESTCALL X X X X X X
DA_ONACD X X X X X X
DEQUECALLS X X X X X X
DEQUETIME X X X X X X
DISCCALLS X X X X X X
DISCTIME X X X X X X
EVENT1-9 X X X X X X
EWTHIGH X X X X X
EWTLOW X X X X X
EWTMEDIUM X X X...

  Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference2-198
GNINACW X X X
GNINAUX X X X
GNINAUX0 X X
GNINAUX1-9 X X
GNONACD X X X
GNONACDAUXOUT X X
GNONACDOUT X X
GNONACWIN X X
GNONACWOUT X X
GNONAUXIN X X
GNONAUXOUT X X
GNDA_INACW X X
GNDA_ONACD X X
GNOTHER X X X
GNSTAFFED X X X
HIGHCALLS X X X X X X
HOLDABNCALLS X X X X X X
HOLDCALLS X X X X X X
HOLDTIME X X X X X X
I_ACDAUXINTIME X X X X X X
I_ACDAUX_OUTTIME X X X X X X
I_ACDOTHERTIME X X X X X X...