Lexmark X560n User Manual

							CHECK THE COUNTRY CODE
1From the printer control panel, press System.
2Press  or  repeatedly until Admin Menu appears, and then press OK.
3Press  or  repeatedly until Fax Settings appears, and then press OK.
4Press  or  repeatedly until Country appears, and then press OK.
5Press  or  repeatedly until the desired country or region appears, and then press OK.
6Press  or  repeatedly until Yes appears, and then press OK.
The printer performs its power-on sequence, and then Select Function appears.
IS THE PRINTER MEMORY FULL?
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
IS THERE PAPER IN THE PAPER TRAY(S)?
Make sure paper is loaded in the tray(s).
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
IS THE PRINTER IN FAX MODE?
From the printer control panel, press Fax to put the printer in Fax mode.
IS THE DOCUMENT LOADED PROPERLY?
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper
left corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
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							MAKE SURE SPEED DIAL IS SET UP PROPERLY
Check to make sure Speed Dial has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
CAN THE DOCUMENT BE RE-SENT?
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
In Print Properties, verify that all the printer configuration settings are correct. If an option does not appear in Print
Properties, it is not installed correctly.
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							MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option.
Drawers
M
AKE SURE THE PAPER IS LOADED CORRECTLY
1Open the paper tray.
2Check for paper jams or misfeeds.
3Make sure paper guides are aligned against the edges of the paper.
4Make sure the paper tray closes properly.
5Close the door.
RESET THE PRINTER
Turn the printer off. Wait 10 seconds. Turn the printer back on.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see the chapter about paper and
specialty media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear paper from the entire paper path, and then close any open doors.
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							Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, call Customer Support. You may have a printer part that requires adjustment or replacement.
Repeating defects
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)
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)
)
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These are possible solutions. Try one or more of the following:
CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A
PAGE
Replace the print cartridge if the defects occur every:
22 mm (.87 in.)
25 mm (.98 in.)
26 mm (1.02 in.)
29 mm (1.14 in.)
75 mm (2.95 in.)
CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS
Replace the transfer belt if the defects occur every:
28 mm (1.10 in.)
38 mm (1.50 in.)
57 mm (2.25 in.)
Replace the fuser if the defects occur every:
19 mm (.75 in.)
31 mm (1.22 in.)
43 mm (1.69 in.)
83 mm (3.27 in.)
94 mm (3.70 in.)
Color misregistration
ABCDEABCDE
ABCDEABCDE
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							Color has shifted outside of the appropriate area or has been superimposed over another color area.
Remove and reinstall the print cartridges.
Adjust the color registration:
1From the printer control panel, press System.
2Press  or  repeatedly until Admin appears, and then press OK.
3Press  or  repeatedly until Maintenance appears, and then press OK.
4Press  or  repeatedly until Adjust ColorRegi appears, and then press OK.
5Press  or  repeatedly until Auto Correct appears, and then press OK.
6Press  or  repeatedly until Yes appears, and then press OK.
The printer returns to the Select Function state.
Light colored line, white line, or incorrectly colored line
These are possible solutions. Try one or more of the following:
CLEAN THE LASER LENS
The laser lens may be dirty.
IS A PRINT CARTRIDGE DEFECTIVE?
Replace the print cartridge causing the line.
IS THE TRANSFER BELT DEFECTIVE?
Replace the transfer belt.
IS THE FUSER DEFECTIVE?
Replace the fuser.
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							Streaked vertical lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
IS THE TONER SMEARED?
Try feeding from another tray.
IS A PRINT CARTRIDGE DEFECTIVE?
Replace the print cartridge causing the streaks.
IS THE TRANSFER BELT DEFECTIVE?
Replace the transfer belt.
Print is too light
These are possible solutions. Try one or more of the following:
MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO LIGHT
From Print Properties, adjust the Brightness setting before sending the job to print.
Note: This solution applies to Windows users only.
CHECK THE PAPER TYPE SETTING
From Print Properties, make sure the Paper Type setting matches the paper loaded in the tray.
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
IS A PRINT CARTRIDGE DEFECTIVE?
Replace the print cartridge.
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							Print irregularities
These are possible solutions. Try one or more of the following:
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY
From Print Properties, change the Paper Type setting to match the paper loaded in the tray.
CHECK THE PAPER
Avoid textured paper with rough finishes.
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
IS THE FUSER DEFECTIVE OR WORN?
Replace the fuser.
Print is too dark
These are possible solutions. Try one or more of the following:
MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK
From Print Properties, adjust the Brightness setting before sending the job to print.
Note: This solution applies to Windows users only.
IS A PRINT CARTRIDGE DEFECTIVE?
Replace the print cartridge.
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							Transparency print quality is poor
These are possible solutions. Try one or more of the following:
MAKE SURE THE TRANSPARENCIES YOU ARE USING MEET THE PRINTER SPECIFICATIONS
Use only transparencies recommended by the printer manufacturer.
MAKE SURE THE MEDIA TYPE SETTING IS SET TO TRANSPARENCY
From Print Properties, change the Media Type setting to Transparency.
Uneven print density
ABCDE
A
BCDE
A
BCDE
These are possible solutions. Try one or more of the following:
IS A PRINT CARTRIDGE DEFECTIVE?
Replace the print cartridge.
IS THE TRANSFER BELT DEFECTIVE?
Replace the transfer belt.
Incorrect margins
Check to see if the paper guides in the selected tray are set for a different paper size than what is loaded in the tray.
If so, move the guides in the tray to the proper positions for the size loaded.
Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
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							Blank pages
These are possible solutions. Try one or more of the following:
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY?
Replace the print cartridge.
REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT
For more information, see the setup documentation that came with the printer.
IS THE TRANSFER BELT DEFECTIVE OR EMPTY?
Replace the transfer belt.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY
From Print Properties, change the Paper Type setting to match the paper loaded in the tray.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
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							Solid color pages
These are possible solutions. Try one or more of the following:
IS A TONER CARTRIDGE DEFECTIVE?
Replace the toner cartridge.
DOES THE PRINTER NEED TO BE SERVICED?
Contact Customer Support.
Paper curl
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY
From Print Properties, change the Paper Type setting to match the paper loaded in the tray.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
Load paper from a fresh package.
Store paper in its original wrapper until you are ready to use it.
Toner specks
These are possible solutions. Try one or more of the following:
IS THE TONER LOW?
When Replace  Print Cartridge Soon appears or when the print becomes faded, you may be
able to extend the life of the print cartridge:
1Remove the specified print cartridge.
2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3Reinsert the print cartridge and continue printing.
IS THE TRANSFER BELT DEFECTIVE OR WORN?
Replace the transfer belt.
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