Lexmark C 950 Service Manual

							Diagnostic information 2-11
  5058-030
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83.xx Transfer module 
missingInsert the transfer module into the printer.
84.xx Replace [color] 
photoconductor1. Replace the photoconductor, following the instruction sheet that came with the 
replacement part.
2. From the printer control panel, touch Continue to clear the message and 
continue printing.
88 Replace [color] 
cartridgeThe specified print or toner cartridge is empty.
1. Replace the specified cartridge.
For instructions on replacing a cartridge, from the printer control panel, touch 
More Information.
2. Touch Continue to clear the message and continue printing.
88.xx [color] cartridge 
low1. Order a replacement toner cartridge immediately.
2. Remove the specified cartridge.
3. Firmly shake the cartridge side-to-side and front-to-back several times to 
redistribute the toner.
4. Reinsert the cartridge, and then touch Continue to clear the message and 
continue printing.
Note: Repeat this procedure multiple times until the print remains faded, and then 
replace the cartridge.
88.xx [color] cartridge 
very lowThe specified cartridge is very low.
1. For instructions on replacing a cartridge, from the printer control panel, touch 
More Information.
2. Touch Continue to clear the message and continue printing.
1565 Emulation error, 
load emulation optionThe printer automatically clears the message in 30 seconds, and then disables the 
download emulator on the firmware card.
Paper jam error codes
Error code Description Action
201 Paper Jam Jam is detected at the fuser or at the 
printer exit.Go to “201-202 paper jams” on 
page 3-29.
202 Paper Jam Jam is detected at the printer exit. Go to “203 paper jam” on page 3-31.
230 Paper Jam Jam is detected at the duplex area. Go to “230 paper jam” on page 3-32.
231 Paper Jam 
Check DuplexJam is detected at the duplex area. Go to “231 paper jam” on page 3-33.
24x Paper Jam 
Check Tray [x]Jam is detected at the media trays. Go to “24x paper jam” on page 3-35.
250 Paper Jam 
Check Manual 
FeederJam is detected at the MPF. Go to “250 paper jam” on page 3-41.
281 Paper Jam Jam is detected at the fuser or the 
bridge unit.Go to “281 paper jam” on page 3-41.
455 Staple Jam A jam is detected at the stapler. Go to “455 staple jam” on page 3-48.
4yy.xx Paper Jam 
Check [area]Jam is detected at the bridge unit. Go to “4yy.xx paper jams” on page 3-44.
User status and attendance messages
User primary message Explanation 
						

							2-12  Service Manual 5058-030  
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1xx service error codes
Error code Description Action
111.01 
Service printhead 
errorLED printhead (K) failure Open circuit detected in the LED 
printhead.
Go to “111.01 LED printhead (K) failure” 
on page 2-34.
111.02 
Service printhead 
errorLED printhead (K) failure Open circuit detected in the LED 
printhead.
Go to “111.02-111.04 LED printhead (K) 
signal failure” on page 2-34.
111.03 
Service printhead 
errorLED printhead (K) failure Open circuit detected in the LED 
printhead.
Go to “111.02-111.04 LED printhead (K) 
signal failure” on page 2-34.
111.04 
Service printhead 
errorLED printhead (K) failure Open circuit detected in the LED 
printhead.
Go to “111.02-111.04 LED printhead (K) 
signal failure” on page 2-34.
112.01 
Service printhead 
errorLED printhead (C) failure Open circuit detected in the LED 
printhead.
Go to “112.01 LED printhead (C) failure” 
on page 2-34.
112.02  
Service printhead 
errorLED printhead (C) failure Open circuit detected in the LED 
printhead.
Go to “112.02-112.04 LED printhead (C) 
signal failure” on page 2-35.
112.03  
Service printhead 
errorLED printhead (C) failure Open circuit detected in the LED 
printhead.
Go to “112.02-112.04 LED printhead (C) 
signal failure” on page 2-35.
112.04  
Service printhead 
errorLED printhead (C) failure Open circuit detected in the LED 
printhead.
Go to “112.02-112.04 LED printhead (C) 
signal failure” on page 2-35.
113.01  
Service printhead 
errorLED printhead (M) failure Open circuit detected in the LED 
printhead.
Go to “113.01 LED printhead (M) failure” 
on page 2-35.
113.02  
Service printhead 
errorLED printhead (M) failure Open circuit detected in the LED 
printhead.
Go to “113.02-113.04 LED printhead 
signal failure (M)” on page 2-36.
113.03  
Service printhead 
errorLED printhead (M) failure Open circuit detected in the LED 
printhead.
Go to “113.02-113.04 LED printhead 
signal failure (M)” on page 2-36. 
						

							Diagnostic information 2-13
  5058-030
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113.04  
Service printhead 
errorLED printhead (M) failure Open circuit detected in the LED 
printhead.
Go to “113.02-113.04 LED printhead 
signal failure (M)” on page 2-36.
114.01  
Service printhead 
errorLED printhead (Y) failure Open circuit detected in the LED 
printhead.
Go to “114.01 LED printhead failure (Y)” 
on page 2-36.
114.02 
Service printhead 
errorLED printhead (Y) failure Open circuit detected in the LED 
printhead.
Go to “114.02-114.04 LED printhead (Y) 
signal failure” on page 2-36.
114.03  
Service printhead 
errorLED printhead (Y) failure Open circuit detected in the LED 
printhead.
Go to “114.02-114.04 LED printhead (Y) 
signal failure” on page 2-36.
114.04  
Service printhead 
errorLED printhead (Y) failure Open circuit detected in the LED 
printhead.
Go to “114.02-114.04 LED printhead (Y) 
signal failure” on page 2-36.
115.01 
Service printhead 
errorMultiple LED printhead power supply 
failurePower is not supplied correctly in more 
than one LED printhead.
Go to “115.01 Multiple LED printhead 
power supply failure” on page 2-37.
115.02  
Service printhead 
errorSingle LED printhead power supply 
failurePower is not supplied correctly in one LED 
printhead.
Go to “115.02 Single LED printhead 
power failure” on page 2-37.
115.03  
Service printhead 
errorMultiple LED printhead download 
failureAn error occurs in downloading data from 
more than one LED printhead.
Go to “115.03 Multiple LED printhead 
download failure” on page 2-38.
115.04  
Service printhead 
errorSingle LED printhead download failure An error occurs in downloading data from 
one LED printhead.
Go to “115.04 Single LED printhead 
download failure” on page 2-39.
115.05 
Service printhead 
errorMultiple LED printhead mismatch 
failureThe model numbers of multiple LED 
Printheads do not match.
Go to “115.05 Multiple LED printhead 
mismatch failure” on page 2-39.
115.06  
Service printhead 
errorSingle LED printhead mismatch failure Go to “115.06 Single LED printhead 
mismatch failure” on page 2-40.
1xx service error codes
Error code Description Action 
						

							2-14  Service Manual 5058-030  
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115.07  
Service printhead 
errorMultiple LED printhead read failure Communication failed between the upper 
engine PCBA and more than one LED 
printhead.
Go to “115.07 Multiple LED printhead 
read failure” on page 2-40.
115.08 
Service printhead 
errorSingle LED printhead read failure Communication failed between the upper 
engine PCBA and one LED printhead.
Go to “115.08 Single LED printhead read 
failure” on page 2-40.
115.09  
Service printhead 
errorMultiple LED printhead write failure Communication failed between the upper 
engine PCBA and more than one LED 
printhead.
Go to “115.09 Multiple LED printhead 
write failure” on page 2-41.
115.10  
Service printhead 
errorSingle LED printhead write failure Communication failed between the upper 
engine PCBA and one LED printhead.
Go to “115.10 Single LED printhead 
write failure” on page 2-41.
115.11 
Service printhead 
errorMultiple LED printhead communication 
failureCommunication failed between the upper 
engine PCBA and more than one LED 
printhead.
Go to “115.11 Multiple LED printhead 
communication failure” on page 2-42.
115.12 
Service printhead 
errorSingle LED printhead communication 
failureCommunication failed between the upper 
engine PCBA and one LED printhead.
Go to “115.12 Single LED printhead 
communication failure” on page 2-43.
115.13  
Service printhead 
errorMultiple LED printhead clock failure Synchronization failed on multiple LED 
printheads.
Go to “115.13 Multiple LED printhead 
clock failure” on page 2-43.
115.14 
Service printhead 
errorSingle LED printhead clock failure Synchronization failed on one LED 
printhead.
Go to “115.14 Single LED printhead 
clock failure” on page 2-44.
115.15  
Service tray errorTray module logic failure An error was detected in the tray module.
Go to “115.15 Tray module logic failure” 
on page 2-44.
120.01 
Service fuser errorFuser motor failure An error was detected in the fuser motor.
Go to “120.01 Fuser motor failure” on 
page 2-45.
120.02 
Service fuser errorFuser pressure roll retract motor failure An error was detected at the fuser 
pressure rolls and motor.
Go to “120.02 Fuser pressure roll retract 
motor failure” on page 2-46.
1xx service error codes
Error code Description Action 
						

							Diagnostic information 2-15
  5058-030
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121.01 
Service fuser errorEncoder pulse fail No change was detected on the speed of 
the belt for more than 1 second.
Go to “121.01 Encoder pulse failure” on 
page 2-46.
121.03 
Service fuser errorHeat belt (center) disconnection error Open circuit is detected at the fuser heat 
belt.
Go to “121.03 Heat belt (center) 
disconnection error” on page 2-47.
121.04  
Service fuser errorHeat  belt  (center)  overheat  error Temperature in the heat belt has exceeded 
the limit.
Go to “121.04 Heat belt (center) 
overheat error” on page 2-47.
121.05  
Service fuser errorHeat belt (rear) disconnection error Open circuit is detected at the fuser heat 
belt.
Go to “121.05 Heat belt (rear) 
disconnection error” on page 2-48.
121.06  
Service fuser errorHeat  belt  (rear)  overheat  error Temperature in the heat belt has exceeded 
the limit.
Go to “121.06 Heat belt (rear) overheat 
error” on page 2-49.
121.07 
Service fuser errorHeat belt (center) temperature 
increase failureThe temperature is late in reaching a 
specified temperature within the specified 
time.
Go to “121.07 Heat belt (center) 
temperature increase failure” on 
page 2-50.
121.08  
Service fuser errorHeat belt (rear) temperature increase 
failureThe temperature is late in reaching a 
specified temperature within the specified 
time.
Go to “121.08 Heat belt (rear) 
temperature increase failure” on 
page 2-50.
121.09 
Service fuser errorFuser temperature lag error The temperature is late in reaching a 
specified temperature within the specified 
time.
Go to “121.09 Fuser temperature lag 
error” on page 2-51.
121.10 
Service fuser errorHeat belt rotation failure Speed of belt rotation did not change 
within the specified time.
Go to “121.10 Heat belt rotation failure” 
on page 2-52.
121.11 
Service fuser errorFuser temperature recovery failure. The status of the fuser temperature did not 
switch at the specified time.
Go to “121.11 Fuser temperature 
recovery failure” on page 2-52.
121.12  
Service fuser errorFuser failure Wrong fuser is possibly installed or fuser 
drive PCBA has failed.
Go to “121.12 Fuser failure” on 
page 2-53.
1xx service error codes
Error code Description Action 
						

							2-16  Service Manual 5058-030  
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121.13  
Service fuser errorFuser thermostat failure The Fuser Assembly Thermostat is 
broken.
Go to “121.13 Fuser thermostat failure” 
on page 2-53.
126.01  
Service fuser errorFuser interface failure There is a a broken link between upper 
engine PCBA and the fuser.
Go to “126.01 Fuser driver interface 
failure” on page 2-53.
126.02 
Service fuser errorFuser driver to upper engine PCBA 
interface failureThere is a broken link between upper 
engine PCBA and the fuser.
Go to “126.02 Fuser driver to upper 
engine PCBA interface failure” on 
page 2-54.
126.03 
Service fuser errorFuser driver communication failure There is a communication error between 
the fuser and upper engine PCBA
Go to “126.03 Fuser driver 
communication failure” on page 2-54.
126.04  
Service fuser errorFuser driver freeze failure The processing unit of the fuser driver 
PCBA has hung up.
Go to “126.04 Fuser driver freeze 
failure” on page 2-54.
126.05 
Service fuser errorFuser driver high voltage error Fuser driver voltage levels has exceeded 
the specified value.
Go to “126.05 Fuser driver high voltage 
error” on page 2-55.
126.06 
Service fuser errorFuser driver low voltage error Fuser driver voltage levels has not 
reached the specified value.
Go to “126.06 Fuser driver low voltage 
error” on page 2-55
126.07 
Service fuser errorFuser driver suge failure A surge in voltage is detected in the fuser.
Go to “126.07 Fuser driver surge 
failure” on page 2-55.
126.08 
Service fuser errorIGBT high temperature error High temperature is detected at the IGBT.
Go to “126.08 IGBT high temperature 
error” on page 2-56.
126.09 
Service fuser errorIGBT temperature sensor failure Open circuit is detected at the IGBT.
Go to “126.09 IGBT temperature sensor 
failure” on page 2-56.
126.12 
Service fuser errorInput low current error The input current supplied to the fuser is 
below the lower limit at the specified time.
Go to “126.12 Input low current error” 
on page 2-56.
132.01 
Service engine error
ATC sensor(K) failure There is an error at the ATC sensor.
Go to “132.01 ATC sensor (K) failure” 
on page 2-57.
1xx service error codes
Error code Description Action 
						

							Diagnostic information 2-17
  5058-030
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132.03  
Service engine errorATC sensor(M) failure There is an error at the ATC sensor.
Go to “132.03 ATC sensor (M) failure” 
on page 2-60.
132.04  
Service engine errorATC sensor(C) failure There is an error at the ATC sensor.
Go to “132.04 ATC sensor (C) failure” 
on page 2-61.
137.01  
Service engine errorATC sensor(Y) failure There is an error at the ATC sensor.
Go to “137.01 Upper printer engine 
PCBA communication error” on 
page 2-62.
137.01  
Service engine errorUpper printer engine PCBA 
communication errorThere is a communication error between 
the upper engine and a sub system. 
Go to “137.01 Upper printer engine 
PCBA communication error” on 
page 2-62.
140.01  
Service engine errorRegistration drive motor failure. The registration drive motor is not 
functioning.
Go to “140.01 Registration drive motor 
failure” on page 2-63.
141.01  
Service engine errorDrum drive motor (K) failure The PC drive motor is not functioning.
Go to “141.01 Drum drive motor (K) 
failure” on page 2-63.
141.02  
Service engine errorDrum drive motor (Y/M/C) failure The PC drive motor is not functioning.
Go to “141.02 Drum drive motor (Y/M/C) 
failure” on page 2-64.
146.xx  
Service engine errorTray 1 lift motor failure The Tray 1 lift motor did not raise to the 
appropriate position.
Go to “146.xx Tray 1 lift motor failure” 
on page 2-65.
151.01 
Service engine errorTransfer belt motor failure The transfer belt motor is not functioning.
Go to “151.01 Transfer belt motor 
failure” on page 2-66.
151.02  
Service engine errorFirst transfer contact/retract failure The first transfer contact/retract motor is 
not functioning.
Go to “151.02 First transfer contact/
retract failure” on page 2-66.
154.01  
Service engine errorDeveloper (Y/M/C) motor The developer motor is not functioning.
Go to “154.01 Developer (Y/M/C) motor 
failure” on page 2-68.
155.01  
Service engine errorToner dispense motor (K) failure The toner dispense motor is not 
functioning.
Go to “155.01 Toner dispense motor (K) 
failure” on page 2-69.
1xx service error codes
Error code Description Action 
						

							2-18  Service Manual 5058-030  
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156.01  
Service engine errorToner dispense motor (C) failure The toner dispense motor is not 
functioning.
Go to “156.01 Toner dispense motor (C) 
failure” on page 2-70.
157.01  
Service engine errorToner dispense motor (M) failure The toner dispense motor is not 
functioning.
Go to “157.01 Toner dispense motor (M) 
failure” on page 2-70.
158.01  
Service engine errorToner dispense motor (Y) failure The toner dispense motor is not 
functioning.
Go to “158.01 Toner dispense motor (Y) 
failure” on page 2-71.
171.01 
Service engine errorController cooling fan failure The controller cooling fan is not 
functioning.
Go to “171.01 Controller cooling fan 
failure” on page 2-72.
171.02  
Service engine errorFuser cooling fan failure The fuser cooling fan is not functioning.
Go to “171.02 Fuser cooling fan failure” 
on page 2-73.
172.01  
Service engine errorFront upper cooling fan failure The front upper cooling fan is not 
functioning.
Go to “172.01 Front upper cooling fan 
failure” on page 2-73.
173.01  
Service engine errorLVPS cooling fan failure The LVPS cooling fan is not functioning.
Go to “173.01 LVPS sub cooling fan 
failure” on page 2-73.
174.01  
Service engine errorCharge roll HVPS cooling fan failure The HVPS cooling fan is not functioning.
Go to “174.01 Charge roll HVPS cooling 
fan failure” on page 2-74.
175.01  
Service engine errorFront right cooling fan failure The front right cooling fan is not 
functioning.
Go to “175.01 Front right cooling fan 
failure” on page 2-74.
175.03  
Service engine errorPC/developer drive motor cooling fan 
failureThe PC/developer drive motor is not 
functioning.
Go to “175.03 PC/developer drive motor 
cooling fan failure” on page 2-75.
175.04  
Service engine errorFront left cooling fan failure The front left cooling fan is not functioning.
Go to “175.04 Front left cooling fan 
failure” on page 2-75.
175.05  
Service engine errorSuction fan failure The suction fan is not functioning.
Go to “175.05 Suction fan failure” on 
page 2-75.
175.06  
Service engine errorCenter exhaust fan failure The center exhaust fan is not functioning.
Go to “175.06 Center exhaust fan 
failure” on page 2-76.
1xx service error codes
Error code Description Action 
						

							Diagnostic information 2-19
  5058-030
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175.07  
Service engine errorFuser drive PCBA cooling fan failure The fuser drive PCBA cooling fan is not 
functioning.
Go to “175.07 Fuser driver PCBA 
cooling fan failure” on page 2-76.
175.08  
Service engine errorUpper exhaust cooling fan failure The upper exhaust cooling fan is not 
functioning.
Go to “175.08 Upper exhaust cooling 
fan failure” on page 2-76
191.01  
Service engine errorLower engine PCBA detect failure The lower engine PCBA is not detected.
Go to “191.01 Lower engine PCBA 
detect failure” on page 2-77.
191.02–1 91.05 
Service engine errorFuse on the upper engine PCBA has 
blown.Go to “191.02–191.05 Upper engine 
PCBA fuse blown” on page 2-77.
191.06  
Service engine errorFuse 2 on the lower engine PCBA has 
blown.Go to “191.06 Lower engine PCBA fuse 
2 blown” on page 2-78.
191.08  
Service engine errorFuse 4 on the lower engine PCBA has 
blown.Go to “191.08 Lower engine PCBA fuse 
4 blown” on page 2-78.
191.09  
Service engine errorFuse 5 on the lower engine PCBA has 
blown.Go to “191.09 Upper engine PCBA fuse 
5 blown” on page 2-79.
191.10  
Service engine errorFuse 6 on the lower engine PCBA has 
blown.Go to “191.10 Lower engine PCBA fuse 
6 blown” on page 2-79.
191.11  
Service engine errorLower engine PCBA fuse 7 blown A fuse has blown.
Go to “191.11 Lower engine PCBA fuse 
7 blown” on page 2-79.
191.12  
Service engine errorLower engine PCBA fuse 8 blown A fuse has blown.
Go to “191.12 Lower engine PCBA fuse 
8 blown” on page 2-80.
191.13  
Service engine errorLower engine PCBA fuse 9 blown A fuse has blown.
Go to “191.13 Lower engine PCBA fuse 
9 blown” on page 2-80.
191.14  
Service engine errorLower engine PCBA fuse 10 blown A fuse has blown.
Go to “191.14 Lower engine PCBA fuse 
10 blown” on page 2-81
.
191.15  
Service engine errorLower engine PCBA fuse 11 blown A fuse has blown.
Go to “191.15 Lower engine PCBA fuse 
11 blown” on page 2-81.
191.16  
Service engine errorLower engine PCBA fuse 12 blown A fuse has blown.
Go to “191.16 Lower engine PCBA fuse 
12 blown” on page 2-81.
1xx service error codes
Error code Description Action 
						

							2-20  Service Manual 5058-030  
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191.17  
Service engine errorLower engine PCBA fuse 13 blown A fuse has blown.
Go to “191.17 Lower engine PCBA fuse 
13 blown” on page 2-82.
191.18  
Service engine errorUpper engine PCBA data failure Data values are not normal on the upper 
engine memory.
Go to “191.18 Upper engine PCBA data 
failure” on page 2-82.
191.19  
Service engine errorUpper engine PCBA access failure Data values are not normal on the upper 
engine memory.
Go to “191.19 Upper engine PCBA 
access failure” on page 2-82.
191.20  
Service engine errorUpper engine PCBA buffer failure Data values are not normal on the upper 
engine memory.
Go to “191.20 Upper engine PCBA 
buffer failure” on page 2-83.
191.23  
Service engine errorFuse 14 on the Lower Engine PCBA 
has blown.Go to “191.23 Lower engine PCBA fuse 
14 blown” on page 2-83.
191.24  
Service engine errorFuse 15 on the Lower Engine PCBA 
has blown.Go to “191.24 Lower engine PCBA fuse 
15 blown” on page 2-83.
191.25  
Service engine errorFuse 16 on the Lower Engine PCBA 
has blown.Go to “191.25 Lower engine PCBA fuse 
16 blown” on page 2-84.
2xx service error codes
Error code Description Action
200.01 
Paper jamSensor (registration) static jam Media remains detected by the sensor 
(registration) after power on.
Go to “200.01 Sensor (registration) 
static jam” on page 2-84.
200.03 
Paper jamSensor (registration) late jam (feeding 
from the tray)The media is late reaching the sensor 
(registration) within the specified time after 
the registration clutch is turned on.
Go to “200.03 Sensor (registration) late 
jam (feeding from the tray)” on 
page 2-85.
200.03 
Paper jamSensor (registration) late jam (feeding 
from the MPF)The media is late reaching the sensor 
(registration) within the specified time after 
the MPF pick solenoid is turned on.
Go to “200.03 Sensor (registration) late 
jam (feeding from the MPF)” on 
page 2-86.
1xx service error codes
Error code Description Action