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Lexmark C 950 Service Manual

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    of 1024
    							Diagnostic information 2-51
      5058-030
    Go Back Previous
    Next
    121.09  Fuser temperature lag error
    3Replace the fuser assembly. See “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 4.Problem resolved
    4Check the fuser driver for poor 
    connection or damaged 
    connector.
     Is the fuser driver properly 
    connected?
    Go to step 5.Replace the connection.
    5Replace the fuser driver. See “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 6.Problem resolved
    6Check the sub-LVPS for poor 
    connection or damaged 
    connector.
     Is the component properly 
    connected?
    Go to step 7.Replace the connection.
    7Replace the sub-LVPS. See “Sub LVPS PCBA removal” on page 4-161.
     Does the error remain?
    Go to step 8.Problem resolved
    8Check the LVPS for poor 
    connection or damaged 
    connector.
     Is the component properly 
    connected?
    Go to step 9.Replace the connection.
    9Replace the LVPS. See “LVPS PCBA removal” on page 4-109.Call the next level of support.Problem resolved
    StepAction and questionsYesNo
    1Check the fuser assembly.
     Is the above component 
    properly connected?
    Go to step 2.Remove foreign particles, and 
    replace the connections.
    2Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 3.Problem resolved
    Step Action and questions Yes No 
    						
    							2-52  Service Manual 5058-030  
    Go Back Previous
    Next121.10  Heat belt rotation failure
    121.11  Fuser temperature recovery failure
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Check the fuser assembly.
     Is the above component 
    properly connected?
    Go to step 2.Remove foreign particles, and 
    replace the connections.
    2Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the lower engine PCBA.
    Go to “Lower engine PCBA removal” on page 4-101.
    Problem resolved
    StepAction and questionsYesNo
    1Check the fuser assembly.
     Is the above component 
    properly connected?
    Go to step 2.Remove foreign particles, and 
    replace the connections.
    2Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    Step Action and questions Yes No 
    						
    							Diagnostic information 2-53
      5058-030
    Go Back Previous
    Next
    121.12 Fuser failure
    121.13 Fuser thermostat failure 
    126.01 Fuser driver interface failure
    StepAction and questionsYesNo
    1POR the machine.
     Does the error continue?
    Go to step 2.Problem resolved
    2Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
    Does the error continue?
    Replace the fuser drive PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
    Does the error continue?
    Problem resolved
    StepAction and questionsYesNo
    1Check the fuser assembly.
     Is the above component 
    properly connected?
    Go to step 2.Remove foreign particles, and 
    replace the connections.
    2Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved 
    						
    							2-54  Service Manual 5058-030  
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    Next
    126.02 Fuser driver to upper engine PCBA interface failure
    126.03 Fuser driver communication failure
    126.04 Fuser driver freeze failure
    StepAction and questionsYesNo
    1Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2POR the machine.
     Does the error continue?
    Go to step 3.Problem resolved
    3Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
     Does the error continue?
    Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
    Problem resolved
    StepAction and questionsYesNo
    1Remove the sub LVPS PCBA. Go 
    to “Sub LVPS PCBA removal” on page 4-161.
    Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Remove the sub LVPS PCBA. Go 
    to “Sub LVPS PCBA removal” on page 4-161.
    Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections. 
    						
    							Diagnostic information 2-55
      5058-030
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    Next
    126.05 Fuser driver high voltage error
    126.06 Fuser driver low voltage error
    126.07 Fuser driver surge failure
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Remove the fuser cooling fan. Go 
    to “Fuser cooling fan removal” on page 4-81.
    Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 2.Problem resolved
    2POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Remove the fuser cooling fan. Go 
    to “Fuser cooling fan removal” on page 4-81.
    Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 2.Problem resolved
    2POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1POR the machine.
     Does the error continue?
    Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
    Problem resolved
    Step Action and questions Yes No 
    						
    							2-56  Service Manual 5058-030  
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    Next
    126.08 IGBT high temperature error
    126.09 IGBT temperature sensor failure
    126.12 Input low current error
    StepAction and questionsYesNo
    1Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved
    3POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Remove the sub LVPS PCBA. Go 
    to “Sub LVPS PCBA removal” on page 4-161.
    Check the fuser driver PCBA.
     Is the above component 
    properly connected?
    Go to step 2.Replace the connections.
    2Replace the fuser driver PCBA. 
    Go to “Fuser driver PCBA removal” on page 4-87.
     Does the error remain?
    Go to step 3.Problem resolved 
    						
    							Diagnostic information 2-57
      5058-030
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    Next
    132.01 ATC sensor (K) failure
    3Replace the fuser assembly. Go 
    to “Fuser assembly removal” on page 4-81.
     Does the error remain?
    Go to step 4.Problem resolved
    4POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Check the path from the toner 
    cartridge to the developer.
     Is the above component free 
    from obstacles?
    Go to step 2.Remove the toner blockages, 
    including internal clogs inside the 
    developer and toner cartridge.
    2Check the ATC sensor PCB.
     Is the above component 
    properly connected?
    Go to step 3.Replace the connections.
    3Remove the ATC sensor PCB. 
    Go to “ATC sensor PCB removal” on page 4-26.
     Does the error remain?
    Go to step 4.Problem resolved
    4Check the toner dispense motor 
    for proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch K toner dispense 
    motor.
     Does the above component 
    operate properly?
    Go to step 6.Go to step 5.
    5Check the toner dispense motor 
    for proper connection.
     Is the above component 
    properly connected?
    Replace the toner dispense 
    motor. 
    Go to “Toner dispense motor removal” on page 4-166.
    Replace the connections.
    Step Action and questions Yes No 
    						
    							2-58  Service Manual 5058-030  
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    Next
    132.02 ATC sensor (Y) failure
    6Check the developer motor for 
    proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch Developer motor.
     Does the above component 
    operate properly?
    Go to step 8.Go to step 7.
    7Check the developer motor for 
    proper connection.
     Is the above component 
    properly connected?
    Replace the PC/developer drive 
    motor. 
    Go to “PC/developer drive motor removal” on page 4-135.
    Replace the connection.
    8POR the machine.
     Does the error continue?
    Replace the lower engine PCBA.
    Go to “Lower engine PCBA removal” on page 4-101.
    Go to step 9.
    Problem resolved
    9POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    StepAction and questionsYesNo
    1Check the path from the toner 
    cartridge to the developer.
     Is the above component free 
    from obstacles?
    Go to step 2.Remove the toner blockages, 
    including internal clogs inside the 
    developer and toner cartridge.
    2Check the ATC sensor PCB.
     Is the above component 
    properly connected?
    Go to step 3.Replace the connections.
    3Remove the ATC sensor PCB. 
    Go to “ATC sensor PCB removal” on page 4-26.
     Does the error remain?
    Go to step 4.Problem resolved
    Step Action and questions Yes No 
    						
    							Diagnostic information 2-59
      5058-030
    Go Back Previous
    Next
    4Check the toner dispense motor 
    for proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch Y toner dispense 
    motor.
     Does the above component 
    operate properly?
    Go to step 6.Go to step 5.
    5Check the toner dispense motor 
    for proper connection.
     Is the above component 
    properly connected?
    Replace the toner dispense 
    motor. 
    Go to “Toner dispense motor removal” on page 4-166.
    Replace the connections.
    6Check the developer motor for 
    proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch Developer motor.
     Does the above component 
    operate properly?
    Go to step 8.Go to step 7.
    7Check the developer motor for 
    proper connection.
     Is the above component 
    properly connected?
    Replace the PC/developer drive 
    motor. 
    Go to “PC/developer drive motor removal” on page 4-135.
    Replace the connection.
    8POR the machine.
     Does the error continue?
    Replace the lower engine PCBA.
    Go to “Lower engine PCBA removal” on page 4-101.
    Go to step 9.
    Problem resolved
    9POR the machine.
     Does the error continue?
    Replace the upper printer engine 
    PCBA.
    Go to “Upper printer engine PCBA removal” on page 4-184.
    Problem resolved
    Step Action and questions Yes No 
    						
    							2-60  Service Manual 5058-030  
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    Next
    132.03 ATC sensor (M) failure
    StepAction and questionsYesNo
    1Check the path from the toner 
    cartridge to the developer.
     Is the above component free 
    from obstacles?
    Go to step 2.Remove the toner blockages, 
    including internal clogs inside the 
    developer and toner cartridge.
    2Check the ATC sensor PCB.
     Is the above component 
    properly connected?
    Go to step 3.Replace the connections.
    3Remove the ATC sensor PCB. 
    Go to “ATC sensor PCB removal” on page 4-26.
     Does the error remain?
    Go to step 4.Problem resolved
    4Check the toner dispense motor 
    for proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch M toner dispense 
    motor.
     Does the above component 
    operate properly?
    Go to step 6.Go to step 5.
    5Check the toner dispense motor 
    for proper connection.
     Is the above component 
    properly connected?
    Replace the toner dispense 
    motor. 
    Go to “Toner dispense motor removal” on page 4-166.
    Replace the connections.
    6Check the developer motor for 
    proper operation.
    When performing motor tests, ensure 
    that all cover and 
    door interlock 
    switches are 
    overridden.
    1. Enter the Diagnostics Menu.
    2. Touch MOTOR TESTS.
    3. Touch PRINTER MOTOR 
    TESTS.
    4. Touch Developer motor.
     Does the above component 
    operate properly?
    Go to step 8.Go to step 7. 
    						
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