Lexmark C 950 Service Manual
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Diagnostic information 2-191 5058-030 Go Back Previous Next 4Check the entrance/paddle stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Entrance/paddle motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the entrance/paddle motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (entrance/paddle) and belt (entrance/paddle) removal” on page 4-350. Replace connections. 6Check the Exit stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Exit motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the exit stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (exit) assembly and belt (exit) removal” on page 4-352. Replace the connection. Step Action and questions Yes No
2-192 Service Manual 5058-030 Go Back Previous Next 484.01 Sensor (compiler media present) static jam 8Check the buffer diverter gate solenoid for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Buffer diverter gate solenoid. Does the above component operate properly? Go to step 10.Go to step 9. 9Check the buffer diverter gate solenoid for proper connection. Is the above component properly connected? Replace the buffer diverter gate solenoid. Go to “Buffer diverter gate solenoid removal” on page 4-270. Replace the connection. 10Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 11.Replace the connections. 11POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the Sensor (compiler media present) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (compiler media present). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 3.Go to Step 2. Step Action and questions Yes No
Diagnostic information 2-193 5058-030 Go Back Previous Next 485.01 Sensor (upper media exit) static jam 3Check the sensor (compiler media present) for proper connection. Is the above component properly connected? Replace the sensor (compiler media present).Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (upper media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (upper media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (upper media exit) for proper connection. Is the above component properly connected? Replace the sensor (upper media exit). Go to “Sensor (upper media exit) removal” on page 4-340. Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved Step Action and questions Yes No
2-194 Service Manual 5058-030 Go Back Previous Next 485.03 Sensor (upper media exit) late jam StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (upper media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 3. Touch Sensor (upper media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (upper media exit) for proper connection. Is the above component properly connected? Replace the sensor (upper media exit). Go to “Sensor (upper media exit) removal” on page 4-340. Replace connections. 4Check the buffer/transport stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Buffer/transport motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the buffer/transport stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (buffer/transport) and belt (buffer/transport) removal” on page 4-348. Replace the connection. 6Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 7.Replace the connections.
Diagnostic information 2-195 5058-030 Go Back Previous Next 485.05 Sensor (upper media exit) lag jam 7POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (upper media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 3. Touch Sensor (upper media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (upper media exit) for proper connection. Is the above component properly connected? Replace the sensor (upper media exit). Go to “Sensor (upper media exit) removal” on page 4-340. Replace connections. 4Check the buffer/transport stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Buffer/transport motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the buffer/transport stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (buffer/transport) and belt (buffer/transport) removal” on page 4-348. Replace the connection. Step Action and questions Yes No
2-196 Service Manual 5058-030 Go Back Previous Next 486.01 Sensor (lower media exit) static jam 6Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 7POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (lower media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 3. Touch Sensor (lower media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (lower media exit) for proper connection. Is the above component properly connected? Replace the sensor (lower media exit). Go to “Sensor (lower media exit) removal” on page 4-326. Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved Step Action and questions Yes No
Diagnostic information 2-197 5058-030 Go Back Previous Next 486.03 Sensor (lower media exit) late jam StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (lower media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 3. Touch Sensor (lower media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (lower media exit) for proper connection. Is the above component properly connected? Replace the sensor (lower media exit). Go to “Sensor (lower media exit) removal” on page 4-326. Replace connections. 4Check the entrance/paddle stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Entrance/paddle motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the entrance/paddle stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (entrance/paddle) and belt (entrance/paddle) removal” on page 4-350. Replace the connection.
2-198 Service Manual 5058-030 Go Back Previous Next 486.05 Sensor (lower media exit) lag jam 6Check the exit motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Exit motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the exit stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (exit) assembly and belt (exit) removal” on page 4-352. Replace the connection. 8Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 9.Replace the connections. 9POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (lower media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 3. Touch Sensor (lower media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. Step Action and questions Yes No
Diagnostic information 2-199 5058-030 Go Back Previous Next 3Check the sensor (lower media exit) for proper connection. Is the above component properly connected? Replace the sensor (lower media exit). Go to “Sensor (lower media exit) removal” on page 4-326. Replace connections. 4Check the entrance/paddle stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Entrance/paddle motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the entrance/paddle stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (entrance/paddle) and belt (entrance/paddle) removal” on page 4-350. Replace the connection. 6Check the exit stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Exit motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the exit stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (exit) assembly and belt (exit) removal” on page 4-352. Replace the connection. 8Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 9.Replace the connections. Step Action and questions Yes No
2-200 Service Manual 5058-030 Go Back Previous Next 487.05 Sensor (compiler media present) late jam 9POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the eject roll shaft for damage and contamination. Is the above component free of damage and contamination? Go to Step 3.Replace the eject roll shaft. Go to “Eject roll shaft removal” on page 4-274. 3Check the clamp drive motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Media eject clamp motor (clamp). 5. Touch Media eject clamp motor (unclamp). Does the above component operate properly? Go to step 5.Go to step 4. 4Check the clamp drive motor for proper connection. Is the above component properly connected? Replace the clamp drive motor. Go to “Clamp drive motor removal” on page 4-272. Replace the connection. Step Action and questions Yes No