Lexmark C 950 Service Manual
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Diagnostic information 2-111 5058-030 Go Back Previous Next 242.06 Sensor (tray 2 feed out) late jam See “242.03/242.06 Sensor (tray 2 feed out) late jam” on page 2-110. 242.56 Sensor (tray 2 feed out) late jam (80K interval exceeded for feed rolls) 7Check the tray module upper transport motor for proper connection. Is the above component properly connected? Replace the tray module upper transport motor. Go to “Tray module upper transport motor removal” on page 4-218. Replace the connections. 8POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 9POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the pick/feed rollers for wear. Is the above component free of excess wear and damage? Go to step 3.Replace the pick/feed rollers. Go to “Pick roller removal” on page 4-138. 3Check the transport rollers for wear. Is the above component free of excess wear and damage? Go to step 4.Replace the transport rollers. Go to “Tray module transport rollers removal” on page 4-217. 4Check the sensor (tray 2 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 2 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 6.Go to step 5. Step Action and questions Yes No
2-112 Service Manual 5058-030 Go Back Previous Next 243.01 Sensor (tray 3 feed out) static jam 5Check the sensor (tray 2 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 2 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 6Check the tray module upper transport motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch 1TM/3TM/TTM upper transport motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the tray module upper transport motor for proper connection. Is the above component properly connected? Replace the tray module upper transport motor. Go to “Tray module upper transport motor removal” on page 4-218. Replace the connections. 8POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 9POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. Step Action and questions Yes No
Diagnostic information 2-113 5058-030 Go Back Previous Next 243.03/243.06 Sensor (tray 3 feed out) late jam 2Check the sensor (tray 3 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 3 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 3. 3Check the sensor (tray 3 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 4Check the connection between the lower engine PCBA and the tray module controller PCBA. Are the above components properly connected? Replace the tray module controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209. Go to step 5. Replace the connections. 5POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 6POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the pick rollers for wear. Is the above component free of excess wear and damage? Go to step 3.Replace the pick rollers. Go to “Pick roller removal” on page 4-138. 3Check the transport rollers for wear. Is the above component free of excess wear and damage? Go to step 4.Replace the transport rollers. Go to “Tray module transport rollers removal” on page 4-217. Step Action and questions Yes No
2-114 Service Manual 5058-030 Go Back Previous Next 4Check the sensor (tray 3 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 3 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 6.Go to step 5. 5Check the sensor (tray 3 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 6Check the tray module upper transport motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch 1TM/3TM/TTM upper transport motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the tray module upper transport motor for proper connection. Is the above component properly connected? Replace the tray module upper transport motor. Go to “Tray module upper transport motor removal” on page 4-218. Replace the connections. 8Check the the tray module controller PCBA for proper connection. Is the above component properly connected? Replace the tray module controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209. Go to step 9. Replace the connections. 9POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved Step Action and questions Yes No
Diagnostic information 2-115 5058-030 Go Back Previous Next243.06 Sensor (tray 3 feed out) late jam See “243.03/243.06 Sensor (tray 3 feed out) late jam” on page 2-113. 243.56 Sensor (tray 3 feed out) late jam (80K interval exceeded for feed rolls) 10POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the feed/pick rollers for wear. Is the above component free of excess wear and damage? Go to step 3.Replace the feed/pick rollers. Go to “Pick roller removal” on page 4-138. 3Check the transport rollers for wear. Is the above component free of excess wear and damage? Go to step 4.Replace the transport rollers. Go to “Tray module transport rollers removal” on page 4-217. 4Check the sensor (tray 3 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 3 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 6.Go to step 5. 5Check the sensor (tray 3 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. Step Action and questions Yes No
2-116 Service Manual 5058-030 Go Back Previous Next 244.01 Sensor (tray 4 feed out) static jam 6Check the tray module upper transport motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch 1TM/3TM/TTM upper transport motor. Does the above component operate properly? Go to step 8.Go to step 7. 7Check the tray module upper transport motor for proper connection. Is the above component properly connected? Replace the tray module upper transport motor. Go to “Tray module upper transport motor removal” on page 4-218. Replace the connections. 8Check the the tray module controller PCBA for proper connection. Is the above component properly connected? Replace the tray module controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209. Go to step 9. Replace the connections. 9POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 10POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. Step Action and questions Yes No
Diagnostic information 2-117 5058-030 Go Back Previous Next 244.06 Sensor (tray 4 feed out) late jam 2Check the sensor (tray 4 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 4 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 3. 3Check the sensor (tray 4 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 4Check the connection between the Lower Engine PCBA and the tray module controller PCBA. Are the above components properly connected? Replace the tray module controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209. Go to step 5. Replace the connections. 5POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 6POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the pick/feed rollers for wear. Is the above component free of excess wear and damage? Go to step 3.Replace the pick/feed rollers. Go to “Pick roller removal” on page 4-138. 3Check the transport rollers for wear. Is the above component free of excess wear and damage? Go to step 4.Replace the transport rollers. Go to “Tray module transport rollers removal” on page 4-217. Step Action and questions Yes No
2-118 Service Manual 5058-030 Go Back Previous Next 4Check the sensor (tray 4 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 4 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 6.Go to step 5. 5Check the sensor (tray 4 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 6Check the tray feed/lift motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch Tray 4 feed/lift motor (feed). 5. Touch Tray 4 feed/lift motor (lift). Does the above component operate properly? Go to step 8.Go to step 7. 7Check the tray feed/lift motor for proper connection. Is the above component properly connected? Replace the media feed lift motor. Go to “Media feed lift motor removal” on page 4-118. Replace the connections. Step Action and questions Yes No
Diagnostic information 2-119 5058-030 Go Back Previous Next 244.56 Sensor (tray 4 feed out) late jam (80K interval exceeded for feed rolls) 8Check the tray module upper transport motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch 1TM/3TM/TTM upper transport motor. Does the above component operate properly? Go to step 10.Go to step 9. 9Check the tray module upper transport motor for proper connection. Is the above component properly connected? Replace the tray module upper transport motor. Go to “Tray module upper transport motor removal” on page 4-218. Replace the connections. 10Check the the tray module controller PCBA for proper connection. Is the above component properly connected? Replace the tray module controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209. Go to step 11. Replace the connections. 11POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the lower engine PCBA. Go to “Lower engine PCBA removal” on page 4-101. Problem resolved 12POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the feed/pick rollers for wear. Is the above component free of excess wear and damage? Go to step 3.Replace the feed/pick rollers. Go to “Pick roller removal” on page 4-138. Step Action and questions Yes No
2-120 Service Manual 5058-030 Go Back Previous Next 3Check the transport rollers for wear. Is the above component free of excess wear and damage? Go to step 4.Replace the transport rollers. Go to “Tray module transport rollers removal” on page 4-217. 4Check the sensor (tray 4 feed out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch PRINTER SENSOR TESTS. 4. Touch Sensor (tray 4 feed out). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 6.Go to step 5. 5Check the sensor (tray 4 feed out) for proper connection. Is the above component properly connected? Clean or replace the sensor (tray 4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203. Replace the connection. 6Check the tray feed/lift motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch PRINTER MOTOR TESTS. 4. Touch Tray 4 feed/lift motor (feed). 5. Touch Tray 4 feed/lift motor (lift). Does the above component operate properly? Go to step 8.Go to step 7. 7Check the tray feed/lift motor for proper connection. Is the above component properly connected? Replace the media feed lift motor. Go to “Media feed lift motor removal” on page 4-118. Replace the connections. Step Action and questions Yes No