Kyocera TASKalfa 250ci User Manual

Troubleshooting 
OPERATION GUIDE10-9
10
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper. 10-15
Removable memory 
error. –
This job is canceled. Press [End]. —
Replace all originals 
and press [Continue]. –
Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press [Continue] to resume printing....

Troubleshooting 
10-10OPERATION GUIDE
The removable 
memory is not 
formatted.
Is the removable memory 
formatted by this machine?
Use the removable memory 
formatted by this machine.  —
The source file is not 
found. –
The specified file is not found. The 
job is canceled. Press [End]. —
Top tray of the 
machine is full of 
paper. –
Remove paper from the top tray. —
Unknown Toner 
Installed. [C][M][Y][K] –
If the toner container was taken from 
a different machine of the same 
model while it was...

Troubleshooting 
OPERATION GUIDE10-11
10
Responding to Send Error
When an error occurs during transmission, Send Error appears. Check the error code and error message below, 
and follow the corresponding corrective actions.
Error 
Code Error Message
Corrective ActionsReference Page
1101 Failed to send the e-mail.
Failed to send i-FAX. Check the host name of the SMTP 
server on the COMMAND CENTER. 2-14
Failed to send via FTP. Check the host name or IP address  of FTP.
1102 Failed to send via SMB. Check...

Troubleshooting 
10-12OPERATION GUIDE
1105
Failed to send via SMB. Select  [On] of the SMB settings on 
the COMMAND CENTER. 2-14
Failed to send the e-mail. Select [On] of the SMTP settings on  the COMMAND CENTER.
Failed to  send via FTP. Select [On] of the FTP settings on the  COMMAND CENTER.
Failed to send i-FAX. Select [On] of the i-FAX settings on 
the COMMAND CENTER. FAX System (Q) 
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
1106 Failed to send the e-mail.
Failed to send i-FAX. Check...

Troubleshooting 
OPERATION GUIDE10-13
10
2103
2202Failed to send the e-mail.
Failed to send via FTP.
Failed to send i-FAX. Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly. –
2201 Failed to send the e-mail.
Failed to send via FTP.
Failed to send via SMB.
Failed to send i-FAX.
2203 Failed to send via FTP.
Failed to send via SMB.
2231 Failed to send via FTP.
2204 Failed to send the e-mail.
Failed to send i-FAX. Check the e-mail...

Troubleshooting 
10-14OPERATION GUIDE
Responding to Authentication Server Connection Error
If an error occurs when connecting to the authentication server, check the error message and follow the 
corresponding corrective action appears on the operation panel.
Responding to an Attention Indicator Flashes
If an attention indicator flashes, press [Status/Job C ancel] to check an error message. If the message is not 
indicated on the touch panel when [Status/Job Cancel]  is pressed or the attention indicator...

Troubleshooting 
OPERATION GUIDE10-15
10
Clearing Paper Jams
If a paper jam occurs, the touch panel will display  Paper 
misfeed and the machine will stop. Refer to these 
procedures to remove the jammed paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed as the followi ng figure with a letter corresponding 
to the affected component in  the machine. Clearing instructions will also be displayed.
Status 10/10/2008    10:10Hold
JAM   
1.Remove any paper that is...

Troubleshooting 
10-16OPERATION GUIDE
After you remove the jam, the mach
ine will warm up again and the error  message will be cleared. The machine 
resumes with the page which jam has occurred.
Precautions with Paper Jams
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.  Scraps of paper left in the machine could cause subsequent jamming.
• Discard paper that has jammed in t he optional document finisher. A page...

Troubleshooting 
OPERATION GUIDE10-17
10
3Pull out cassette 1.
4Remove the jammed paper.
If the paper tears, remove every loose scrap from 
inside the machine.
5Push cassette 1 back in place securely.
6Press the specified position to close left cover 1.
Cassette 2
Follow the steps below to clear paper jams in cassette 2.
1Open left cover 3.
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Troubleshooting 
10-18OPERATION GUIDE
2Remove the jammed paper.
3Pull out cassette 2.
4Remove the jammed paper.
If the paper tears, remove every loose scrap from 
inside the machine.
5Push cassette 2 back in place securely.
6Close left cover 3.
Optional Cassettes 3 and 4
Follow the steps below to clear paper jams in cassettes 3 or 4 when using the optional paper feeder.
1Open left cover 4.
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