Kyocera KM C4035E User Manual

							Troubleshooting
6-7
Check the waste punch box.
(Check Punch Hole box.)Is the optional 3000 sheet document 
finisher waste punch box securely 
fastened? Refer to the optional 3000 sheet 
document finisher Operation Guide 
to securely fasten the waste punch 
box. —
Empty waste punch box.Is the container for hole punch waste 
paper in the optional 3000 sheet 
document finisher full?Refer to the optional 3000 sheet 
document feeder Operation Guide to 
empty the waste punch box. —
Out of staples.
Add staples.
(Stapler empty.
Add staples.)Is the optional document finisher or 
3000 sheet document finisher out of 
staples? Refer to the optional document 
finisher or 3000 sheet document 
finisher Operation Guide to refill 
staples.—
Time for maintenance.— Periodic maintenance is required to 
keep your machine in good 
condition. Contact your Service 
Representative or Authorized 
Service Center promptly.—
Paper misfeed.— If a paper jam occurs, the location of 
the jam will be indicated on the 
touch panel and the machine will 
stop. Leave the machine switched 
on (| position) and follow the 
instructions to remove the jammed 
paper.page6-15
Remove paper from inner tray of 
Finisher.Is there any paper left in the optional 
document finisher or 3000 sheet 
document finisher?Remove all paper left in the optional 
document finisher or 3000 sheet 
document finisher.—
Remove paper from the folding 
unit of the finisher.Is there any paper left in the folding 
unit of the optional 3000 sheet 
document finisher?Refer to the optional 3000 sheet 
document finisher Operation Guide 
to remove all paper left in the 
ejection section of the folding unit.
Staple jam.Is the optional document finisher or 
3000 sheet document finisher 
experiencing a staple jam? Refer to the optional document 
finisher or 3000 sheet document 
finisher Operation Guide to remove 
the jammed staple. —
System error.
Call service. Is it re-displayed after opening and 
closing the front cover, turning off 
and on the main power switch, and 
plugging out and plugging in the 
power plug in the power outlet?Make a note of this message (C 
followed by a number). Turn off the 
machine ({ position), unplug the 
power cord, and contact your 
Service Representative or 
Authorized Service Center.—
Paper cassette is out of order.
Select another paper cassette.
(Paper cassette is out of order.
Select other paper cassette.)— The cassette in use has a problem 
and is temporarily unavailable. 
Contact your Service Representative 
or Authorized Service Center 
promptly. To continue copying, use 
another cassette.—
System error.
Main Power Switch Off / On.— A system error has occurred. Turn 
the main power switch off and on 
again.—
HDD error.
Cannot activate Job Accounting 
mode.Is it re-displayed after opening and 
closing the front cover, turning off 
and on the main power switch, and 
plugging out and plugging in the 
power plug in the power outlet?A hard disk error has occurred. 
Contact your Service Representative 
or Authorized Service Center.— Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-8
Printer Error Messages
If the Printer mode touch panel displays any of these messages after pressing the Printer key, 
follow the corresponding procedure. Please wait.
Remote edit.Is Job account editing being done 
from a network connected 
computer? Copying is not possible until editing 
is complete. —
Security key is not recognized.
Not available.Is it re-displayed after opening and 
closing the front cover, turning off 
and on the main power switch, and 
plugging out and plugging in the 
power plug in the power outlet?Contact your Service Representative 
or Authorized Service Center.— Error Messages Checkpoints Corrective Actions Reference 
Page
Error Messages Checkpoints Corrective Actions Reference 
Page
Load Paper.
## size (##)Does the print data match the feed 
paper size and paper type? Replace the size or type of source 
paper. 
To change the paper source, select 
paper source from the touch panel 
and press [GO]. 
To print on the loaded paper, press 
the Printer key and press [GO].
To cancel printing, press the Printer 
key and press [Cancel].page2-2
Use alternative?
Press GO.— Displayed when paper source is 
changed. Press [GO]. —
Set paper Press GO.— This mode supplies paper one sheet 
at a time even if multiple sheets 
have been loaded. To feed each 
sheet, press [GO]. —
Load Paper.Is the paper source empty?  Load more paper. page2-2
Out of staples.
Add staples.
(Stapler empty.
Add staples.)Is the optional document finisher or 
3000 sheet document finisher out of 
staples? Refer to the optional document 
finisher or 3000 sheet document 
finisher Operation Guide to refill 
staples.—
Call service.— An internal error has occurred. 
Contact your Service Representative 
or Authorized Service Center. —
Account ID mismatch.— No matching ID-code found. Verify 
the registered ID-code using the 
driver. —
Error has occurred. Change to 
printer screen and check.— Shown when a printer error has 
occurred when other modes are 
currently being displayed. Press the 
Printer key to switch to the printer 
screen and display the specific error 
message. —
Option interface error
Code: ##Is the installed option interface slot 
incorrect? Switch the main power switch to off 
({ position) and install in the correct 
slot. —
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-9
File not found Press GO.— A file error has occurred. Press 
[GO]. —
Warning image adapt.— Printing not possible at currently set 
resolution due to insufficient 
memory. Add memory to the printer 
or change the print resolution. —
Print overrun Press GO.— Overrun has occurred due to 
insufficient memory. 
Press the Printer key to switch to 
printer mode. 
Press [GO] to continue printing. 
Press [Cancel] to cancel printing. 
If resume time has been configured 
for Auto Continue, printing resumes 
automatically after the set time has 
elapsed. After displaying this 
message, Page Protect mode is 
automatically set to [On]. —
Memory overflow Press GO.— The current print job cannot be 
processed due to insufficient free 
memory. 
Press the Printer key to switch to 
printer mode. 
Press [GO] to continue printing. The 
remaining pages will be printed up to 
the final processed data. 
Press [Cancel] to cancel printing. 
If RAM Disk is enabled, decrease 
the RAM disk size. Additional printer 
memory is recommended if this error 
frequently occurs. For additional 
printer memory, contact your Service 
Representative or Authorized 
Service Center. If resume time has 
been configured for Auto Continue, 
printing resumes automatically after 
the set time has elapsed. —
Interface is occupied.Is the selected interface currently in 
use? Try the operation again later.  —
Opt. ROM error Press GO.— An option ROM read error has 
occurred. Press the Printer key and 
press [GO]. The error is cleared. —
Check the waste punch box.
(Check Punch Hole box.)Is the optional 3000 sheet document 
feeder waste punch box securely 
fastened? Refer to the optional 3000 sheet 
document feeder Operation Guide to 
securely fasten the waste punch 
box. — Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-10
Scanner Error Messages 
If the Scanner mode touch panel displays any of these messages after pressing the Scanner key, 
follow the corresponding procedure.
Error Messages Checkpoints Corrective Actions Reference 
Page
Unable to use scanner.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. If the scanner 
has just been started, try again later 
(approximately 2 minutes). —
This name is already in use. 
Input new name again.— Change the name and re-enter.  —
This number is already in use. 
Input new number again.— Change the number and re-enter.  —
Registration full.
You can not add any more.
(Registration full.
Cannot register anymore.)— Delete unnecessary entries before 
registering a new entry. —
E-mail size, exceeds data 
capacity.
(E-mail size exceeds send 
capacity limit.)— Resend after decreasing the number 
of sheets to be transmitted or 
decreasing resolution. —
Destination address is not being 
registered.
(This number is not registered. 
Input number again.)— The specified number does not 
exist. 
Check the number and try again. —
Unable to find SMTP server.
Contact administrator.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. If the scanner 
has just been started, try again later 
(approximately 2 minutes). page2-21
Is the SMTP server running?  Contact your system administrator 
or support personnel. —
SMTP Authentication error.
Contact Administrator.Have the correct login account name 
and password for SMTP 
authentication been set? Contact your system administrator 
or support personnel. —
Unable to find PC for personal 
address list.
Check the PC.Is Address Book for Scanner 
running on the computer? Launch Address Book for Scanner.  —
Is the network properly connected 
on the specified computer? Confirm the computer is properly 
connected to the network. —
Is the network cable properly 
connected to the scanner network 
interface? Confirm the network cable is 
properly connected to the scanner 
network interface. page2-21
Network scanner system error.— Switch the device off and back on 
again. —
Communication error.Scan to PC: 
Sending computer status. Try retransmitting.  —
E-Mail Send: 
Is the SMTP server running? Contact your system administrator.  —
Database Connection: 
Save destination computer status. An unsupported response was 
received from DB Assistant. Check 
the computer running DB Assistant. —
Destination PC’s system error.Sending PC computer status.  Try retransmitting.  —
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-11
The file was not saved.
Check the destination PC.Has the maximum hard disk usage 
set by Scanner File Utility at the 
sending PC been exceeded? Increase available space and try 
again. —
Are you trying to send from multiple 
scanners using the same filename? Try again later or change the 
filename. —
Destination PC is in use.
Try again later.— A connection currently exists 
between the sending PC and a 
scanner. Try retransmitting later. —
PC’s version of personal address 
list is different.
Contact administrator.Is the Address Book for Scanner 
version different? Contact your system administrator 
or support personnel. —
PC of personal address list is in 
use.
Try again later.
(PC’s version of personal 
address list is in use.
Try again later.)— A connection current exists between 
the specified Address Book for 
Scanner and a scanner. Try making 
the selection again later. —
Sender (user) is not registered.
Contact administrator.Is the sender (user) registered as 
User No. 001 in the scanner’s 
sender (user) list? Create a new user number 001 entry 
or select another user after setting 
the scanner default for Selec. of 
senders (user) to [Off]. page2-29
No Destination address being 
registered.
(Destination address has not 
being registered.)Is the specified destination 
registered? Create a new entry or select another 
destination. —
Wrong password.
(Incorrect password.)— Enter the correct password. —
Check domain name and host 
name.Scanner domain name, host name 
not set. Check if domain name and host 
name have been configured. page2-27
Overflow of original pages.
Scanned documents were sent.Limit of 999 pages that can be sent 
at 1 time has been exceeded. Send the excess pages separately. 
Depending on 2-sided or book 
original settings, the maximum 
sheets that can be sent may be 998 
pages. —
Check the DB Assistant PC.
Contact administrator.— DB Assistant not found. Make sure 
that DB Assistant is running on the 
computer which has DB Assistant 
installed. —
DB Assistant Server version is 
different.
Contact administrator.Is the DB Assistant version 
different? Contact your system administrator 
or support personnel. —
DB Assistant Server error.
Contact administrator.
— An error has occurred with DB 
Assistant or the computer running 
DB Assistant. Communication 
cannot continue. Check the 
computer running DB Assistant. —
DB Assistant Server is in use.
Try again later.— DB Assistant currently connected to 
another scanner. Try connecting 
again later. — Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-12
Unable to find FTP server.
Contact administrator.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. page2-21
Is the FTP server running?  Contact your server administrator or 
support personnel. —
Unable to Log in to the FTP 
Server.— FTP server login failed. Make sure 
username and password have been 
configured. page2-30
The Path attempted to use for 
saving does not exist.— Save folder does not exist or path to 
save folder is incorrect. Verify that 
the FTP server save folder and the 
path registered in the machine 
match. page2-30
Error occurred at FTP Server. 
Please contact Administrator.— FTP server returned an unexpected 
error. Unable to save. Ask your 
server administrator to verify that the 
logged in user account has write 
permissions. —
Unable to find POP3 server.
Contact Administrator.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. page2-21
Is the POP3 server running?  Start the POP3 server.  — Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-13
Scanner Error Codes
Below is a list of scanner send log error codes and their corrective actions. 
Error code Detail contents Corrective Actions Reference 
Page
E001User initiated cancel during send.  —
E010Connection to destination PC lost during 
data transmission (an error greater than 
E011 has occurred that cannot be further 
categorized). Or, connection to the 
computer running Address Book for 
Scanner (Private Address Book) has been 
lost. • Confirm that there is no link fault by 
checking whether the network cable is 
properly connected. 
• Check that the destination PC is running 
properly. page2-21
E011Transmission aborted due to error in 
transmitted image data. Retry the operation.  —
E012Access to Address Book for Scanner 
(Private Address Book) data during image 
transmission was lost due to a line fault. Check that the computer running Address 
Book for Scanner (Private Address Book) is 
properly connected. —
E020Connection to SMTP server lost while 
opening E-mail transmission. Confirm that there is no link fault by 
checking whether the network cable is 
properly connected. Otherwise, ask your 
system administrator or support personnel 
to check that the SMTP server is working 
properly. page2-21
E022Recipient(s) list includes e-mail address not 
recognizable by SMTP server. Check that the destination e-mail address 
has been correctly entered. —
E023SMTP server not functioning correctly.  Ask system administrator or support 
personnel to verify SMTP server is 
functioning properly. —
E030Unable to recognize destination PC. 
Scanner File Utility not running or already 
connected to another scanner. • Verify that Scanner File Utility is running 
on the destination PC and if it is 
currently connected to another scanner. 
• Confirm that there is no link fault by 
checking whether the network cable is 
properly connected. page2-21
E031Scanner password and destination PC 
password do not match when preparing for 
image transmission. Check the destination PC password.  —
E032During Scan to PC, destination PC hard 
disk usage limit exceeded. Try again after increasing available space 
on the destination PC hard disk. —
E033Version of the Scanner File Utility is 
different. Check the Scanner File Utility version.  —
E034Scanner File Utility connected to another 
scanner. Send failed. Try Scan to PC again after closing 
connection to another scanner. —
E035No match for Scanner File Utility folder 
number during group send. Configuration 
change was made during send operation. Check the Scanner File Utility settings.  —
E036During scanned image compression, 
compressed data overran available 
memory. Decrease data size as follows and try 
again. 
• Decrease resolution. 
• Set image quality to OCR. 
• Decrease number of pages scanned in 
one operation. —
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-14
E039Invalid command received from computer 
during Scan to PC. An unexpected 
condition has occurred on the destination 
PC. • Check that the Scanner File Utility on 
the destination PC is running properly. 
• Confirm that no other programs to 
receive network data are running on the 
computer other than Scanner File Utility. 
• Resolve the error condition on the 
destination PC. —
E059Command received from computer is 
invalid. An error condition on the computer 
running Address Book for Scanner (Private 
Address Book). • Confirm that Address Book for Scanner 
(Private Address Book) is running 
properly on the destination PC. 
• Confirm that no other programs to 
receive network data are running on the 
computer other than Address Book for 
Scanner (Private Address Book). 
• Resolve the error condition on the 
destination PC. —
E061An error has occurred for one of the group 
members (destinations) when group is 
selected during E-Mail Send or Scan to PC.Check the group member (destination)’s 
computer and clear the error condition, if 
any. —
E080The network cable is not connected 
properly.Confirm the network cable is properly 
connected. Also, ask system administrator 
or support personnel to verify FTP server is 
functioning properly. page2-21
E081FTP server login failed.  Make sure username and password have 
been configured. page2-30
E082Save folder does not exist or path to save 
folder is incorrect. Verify that the FTP server save folder and 
the path registered in the machine match. page2-30
E083FTP server returned an unexpected error. 
Unable to save. Ask your server administrator to verify that 
the logged in user account has write 
permissions. —
E090POP3 server not found.  • Check that the POP3 server is running 
properly. 
• Confirm that there is no link fault by 
checking whether the network cable is 
properly connected. page2-21
E101Error occurred when multiple destinations 
selected. Check for error for each individual selection 
and resolve the error condition. — Error code Detail contents Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-15
Clearing Paper Jams
If a paper jam occurs, the touch panel 
will display Paper misfeed and the 
copying will stop. Refer to these 
procedures to remove the jammed 
paper.
Jam Location Indicators
When a paper jam occurs, the jam location indicators and corrective action are displayed. Jam 
location indicators indicate the paper jam position, as shown below. 
After clearing the jam, the machine will warm up again and the error message will be cleared. The 
machine resumes from the page on which the jam occurred.
Paper misfeed.
r emov e any  paper  that i s i nsi de.
3.Open cassette 1.
4.Remov e paper .
5.Re se t the  ca sse tte  a nd cl o se  the  co v e r
.
2.Open dupl ex uni t A1 and 1.Remov e paper .
JAM 00
Jam Location 
IndicatorsPaper Jam Location Reference 
Page
ACassette 1 page6-16
BCassette 2 page6-18
CCassette 3, 4 (option) page6-19
DMP Tray page6-20
ELeft Cover 1 Interior page6-23
FLeft Cover 2 Interior page6-24
GFixing Unit page6-25
HDocument Processor (option) page6-27
IDocument Finisher (option) page6-28















	
	

Paper misfeed.
remove any paper that is inside.
3.Open cassette 1.
4.Remov e paper .
5 .Re se t th e  ca sse tte  a nd  cl o se  th e  co v e r . 2.Open duplex unit A1 and 1.Remov e paper .
JAM 00
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-16
Paper Jam Precautions
• Do not reuse paper cleared from a jam. 
• If the paper was torn during removal, be sure to remove any loose scraps of paper from the 
machine inside. Scraps of paper left in the machine may cause subsequent jamming.
• Jammed paper from the document finisher (option) or 3000 sheet document finisher (option) 
will be fed out again. Do not return this paper to the document finisher tray. 
Cassette 1
Follow the steps below to clear Cassette 
1 jams. 
1Open left cover 1.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
3Open duplex unit A1. 
Caution: The fixing unit of this product is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
Paper misfeed.
r emov e any  paper  that i s i nsi de.
3.Open cassette 1.
4.Remov e paper .
5 .Re se t the  ca sse tte  a nd cl o se  the  co v e r
.
2.Open dupl ex uni t A1 and 1.Remov e paper .
JAM 00
Downloaded From ManualsPrinter.com Manuals