Kyocera KM C4035E User Manual

							Maintenance
5-7
6Place the used toner container in the provided plastic 
disposal bag.
7Remove the new toner container from the box.
8Hold the toner container with the toner container lock 
lever positioned on the top, and tap the top side ten 
times or more while keeping the container horizontal.
9Holding the toner container in both hands, hold 
vertically and shake up and down strongly at least ten 
times to distribute the toner evenly. 
IMPORTANT: Do not install the toner container 
before shaking it sufficiently. This may cause errors 
due to insufficient toner replenishment.
10Insert the new toner container into the machine.
11Press in the toner container upper portion. There will be 
an audible ‘click’ when the container is inserted in the 
correct position.
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							Maintenance
5-8
12Return the toner container lock lever to its original 
position.
Replace the other toner colors in the same fashion. 
13Hold down waste toner box release lever B, and slowly 
pull out the waste toner box. 
NOTE: Do not turn the removed old waste toner box 
upside down. 
14As shown in the illustration, seal the old waste toner 
box with a cap. 
15Place the used toner container in the provided plastic 
disposal bag. 
16Remove the cap from the new waste toner box. 
B
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							Maintenance
5-9
17Install the new waste toner box.
18Close the front cover.
After use, always dispose of the toner container and the waste toner box in accordance with 
Federal, State and Local rules and regulations.
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							Maintenance
5-10
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							6-1
6 Troubleshooting
This chapter explains how to solve problems with the machine.
• Solving Malfunctions...6-2
• Responding to Error Messages...6-4
• Clearing Paper Jams...6-15
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							Troubleshooting
6-2
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, check the checkpoints and perform procedures indicated on 
the following pages. If the problem persists, contact your Service Representative.
Symptom Checkpoints Corrective Actions Reference 
Page
The operation panel does 
not respond when the 
machine is turned on ( | 
position).Is the machine plugged in? Plug the power cord into an AC outlet. —
Pressing the Start key 
does not produce copies.Is a message displayed on the touch 
panel? Determine the appropriate response to 
the message and take action 
accordingly.page6-4
The original size is not 
detected properly.Are the originals loaded correctly? When placing originals on the platen, 
place them face-down and align them 
with the original size indicator plates.page2-16
Place originals face-up in the optional 
document processor. page2-18
Is the machine installed beneath 
fluorescent lights?Do not install this machine beneath 
fluorescent lights.—
Blank sheets are output. Are the originals loaded correctly? When placing originals on the platen, 
place them face-down and align them 
with the original size indicator plates.page2-16
Place originals face-up in the optional 
document processor. page2-18
Is the machine installed beneath 
fluorescent lights?Do not install this machine beneath 
fluorescent lights.—
Printing is too light.  Is the machine set to Manual Exposure 
mode? Use the exposure adjustment key to set 
the correct exposure level.page3-6
Is the toner distributed evenly within the 
toner container?Shake the toner container up and down 
approximately 10 times.page5-5
Is there a message indicating the 
addition of toner?Replace the toner container. page5-5
Is the copy paper damp? Replace the copy paper with new paper. page2-2
Printing is too dark.  Is the machine set to Manual Exposure 
mode? Use the exposure adjustment key to set 
the correct exposure level.page3-6
Copies have a moire 
pattern (dots grouped 
together in patterns and 
not aligned uniformly).Is the original a printed photograph? Set the image quality to [Print].  page3-5
Copies are not clear. Did you choose appropriate image 
quality for the original?Select an appropriate Image Quality 
mode.page3-5
Is the copy paper damp? Replace the copy paper with new paper. page2-2
Is special color copy paper being used? Use special color copy paper. —
Copies are dirty. Are the original platen or platen dirty?  Clean the original platen or platen glass.  page5-2
Printer output is fuzzy. Is the copy paper damp? Replace the copy paper with new paper. page2-2
Is special color copy paper being used? Use special color copy paper. —
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							Troubleshooting
6-3
Printing is skewed.  Are the originals loaded correctly? When placing originals on the platen, 
place them face-down and flush against 
the original size indicator plates.page2-16
When placing originals in the document 
processor, align the original width 
guides securely before placing the 
originals.page2-18
Is the paper loaded correctly? Check the position of the paper width 
guides.page2-2
Paper jams frequently 
occur.Is the paper loaded correctly? Load the paper correctly. page2-2
Is the paper of the supported type? Is it 
in good condition?Remove the paper from the cassette, 
turn it over, and reload it.page2-2
Is the paper curled, folded, or wrinkled? Replace the paper with new paper. page2-2
Are there any loose scraps or jammed 
paper in the machine?Remove any jammed paper. page6-15
Is the copy paper damp? Replace the copy paper with new paper. page2-2
Is special color copy paper being used? Use special color copy paper. —
Copies from the optional 
document processor 
have black lines.Is the slit glass dirty? Clean the slit glass.  page5-2
Copies from the 3000 
sheet document finisher 
are curled.— Remove the paper from the cassette, 
turn it over, and reload it.page2-2
Printing is wrinkled.  Is the separator dirty?  Clean the separator.  page5-3
Is the copy paper damp? Replace the copy paper with new paper. page2-2
Is special color copy paper being used? Use special color copy paper. —
Is the paper set in a proper orientation? Change the orientation in which the 
paper is positioned.—
Unable to print.  Is the machine plugged in? Plug the power cord into an AC outlet. —
Is the machine switched on?  Turn the main power switch to on ( | 
position). —
Is the printer cable connected?  Confirm the printer cable is securely 
connected. page2-21
Was the printer switched off when 
connecting the printer cable? Switch on the printer after connecting 
the printer cable. page2-21
Is the device in Offline mode?  Press the Printer key and press [GO] to 
restore Online mode. —
Characters are not 
printed correctly. Is the printer cable connected?  Confirm the printer cable is securely 
connected. page2-21
Are the computer settings configured 
correctly? Confirm printer driver and application 
software settings. —
Print output is not correct.  Are the computer settings configured 
correctly? Confirm printer driver and application 
software settings. — Symptom Checkpoints Corrective Actions Reference 
Page
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							Troubleshooting
6-4
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Copy Error Messages
If the Copy mode touch panel displays any of these messages, follow the corresponding procedure.
Error Messages Checkpoints Corrective Actions Reference 
Page
Close ### cover.Is the indicated cover open?Close all covers securely. —
Check the cover.Are any covers open?
Does the message indicate which 
cover is open? Close all covers securely. —
Close Document processor.Is the optional document processor 
open while loading the original?Close the document processor. —
Close Document processor 
cover.Is the optional document 
processor’s document processor 
cover open? Close the document processor 
cover.page6-27
Set cassette #.
(Close paper cassette #.)Is the indicated cassette not fully 
closed?Pull out the cassette and push in 
securely.—
Open cassette #, check and 
remove paper from inside of the 
machine.
(Open cassette #, check and 
remove paper from inside of 
machine.)— Completely pull out the indicated 
cassette and remove any paper 
inside. —
Reset feeding unit for paper 
cassette.Is the paper feeder securely pushed 
into the machine?Pull out the paper feeder and 
securely push it all the way into the 
machine.page6-20
Add paper in cassette #.
(Add paper cassette #.)Is the indicated cassette out of 
paper?Load paper. If the same type of 
paper is loaded in another cassette 
in the same orientation, you can 
press either one of paper selection 
keys on the left of the touch panel to 
switch to that cassette for copying.—
Add paper in the Multipurpose 
tray. 
## size
(Place paper on the 
Multipurpose tray.
## size)Is paper of the specified size loaded 
in the MP tray?Load paper of the size indicated in 
the MP tray.page2-5
Add paper in the Multipurpose 
tray.
(Add paper on the Multipurpose 
tray.)Has all the paper on the MP tray 
been fed? Load paper in the MP tray. page2-5
Place transparency in the 
Multipurpose tray.
(Place transparencies on the 
Multipurpose tray.)Are any transparencies loaded in the 
MP tray?Place transparencies on the MP tray. page2-5
Change the size of MP tray.
Is the specified size paper loaded in 
the MP tray?Reconfigure the size of the MP tray. page2-10
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							Troubleshooting
6-5
Check paper size.Is the specified size paper loaded? Load paper of a size that can be 
used.—
Reposition original.Is the orientation of the specified 
paper different from that of the 
original?Change the orientation of the 
original. If you press the Start key 
without doing so, the original will be 
copied at the current size.—
Check paper size. Copy paper is 
not the same size as original.
(Paper size in cassette differs 
from actual size. 
Check paper size in cassette.)Is the specified paper loaded? Or 
are the settings incorrect?Load the specified paper. Adjust any 
settings that are incorrect.—
Reposition original or change 
cassette.
(Reset original or select another 
paper cassette.)Is the orientation of the specified 
paper different from that of the 
original?Change the orientation of the 
original.—
Is the copier installed beneath 
fluorescent lights?Do not install this machine beneath 
fluorescent lights.—
Reset originals in processor.— Remove originals from the optional 
document processor, stack them 
uniformly and reset them.page2-16
Reset all originals in processor.
(Reset originals in processor.)— Remove originals from the optional 
document processor, and reset them 
in the original order.page2-16
Reset all originals in Document 
Processor.
(Reset originals in Document 
Processor.)Are there any originals left in the 
optional document processor?Reset all originals in the optional 
document processor.—
Cannot copy this paper type.Can the specified copy functions be 
used with the selected paper type?Select another type of paper. —
Cannot staple this paper type.Did you select a paper type that 
cannot be stapled?Select another type of paper. —
Cannot punch this paper type.Did you select a paper type that 
cannot be punched?Select another type of paper. —
Cannot staple this size.
(Cannot staple this paper size.)Is stapling available for the size of 
the loaded paper? For further 
details, see the optional document 
finisher or 3000 sheet document 
finisher Operation Guide. Change the paper size. —
Cannot punch this size.
(Cannot punch this paper size.)Is punching available for the size of 
the loaded paper? For further 
details, refer to the optional 3000 
sheet document finisher Operation 
Guide.
Change the paper size. —
Cannot staple. 
## :maximum capacity (Staple)
(Cannot staple.
## :Max. staples)Is the maximum page quantity for 
stapling exceeded? For further 
details, see the optional document 
finisher or 3000 sheet document 
finisher Operation Guide. Decrease the number of sheets to 
be stapled to less than the maximum 
staple sheet count. —
The top tray is full of paper.
Remove paper, and press Start 
key.During copying, is the maximum 
capacity of the output tray 
exceeded?Remove some pages from the 
output tray and press the Start key. 
Printing continues.— Error Messages Checkpoints Corrective Actions Reference 
Page
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							Troubleshooting
6-6
The top tray is full of paper.
Remove paper, and press 
Continue key.During printing, is the maximum 
capacity of the output tray 
exceeded?Remove some pages from the 
output tray and press [Continue]. 
Printing continues.—
Finisher paper capacity 
exceeded. (Tray #)
Remove paper, and press Start 
key.During copying, is the maximum 
capacity of the optional document 
finisher or 3000 sheet document 
finisher output tray exceeded? Remove some pages from the 
optional document finisher or 3000 
sheet document finisher and press 
the Start key. Printing continues.—
Finisher paper capacity 
exceeded. (Tray #)
Remove paper, and press 
Continue key.During printing, is the maximum 
capacity of the optional document 
finisher or 3000 sheet document 
finisher output tray exceeded? Remove some pages from the 
optional document finisher or 3000 
sheet document finisher and press 
[Continue]. Printing continues.—
Remove paper. Finisher tray.Is the maximum capacity of the 
optional document finisher output 
tray exceeded? Remove some pages from the 
optional document finisher.—
These functions cannot be 
combined.Have you selected functions that 
cannot be used together?Check the settings. —
Insert key counter.Is the key counter inserted 
correctly?Insert the key counter securely and 
completely.—
Memory full— The current copy cannot be 
processed because there is no more 
copy memory free space, or the 
number of original pages exceeded 
the maximum 999 pages. When the 
following message is displayed 
select the resolution method. 
[Cancel]: Cancels copying. 
[Continue]: Copies up to the last 
scanned page. —
Toner will be empty soon. [C], 
[M], [Y], [K]— The toner container will need to be 
replaced soon. Prepare the 
replacement toner container for the 
indicated color. page5-5
Ready to copy.
Add toner. [C], [M], [Y], [K]— The machine is running low on 
toner; only one page may be printed 
at a time. Prepare the replacement 
toner container.page5-5
Add toner. [C], [M], [Y], [K]— Replace the toner container for the 
indicated color. page5-5
Image cycle.
(Now adding toner.)— Toner replenishment is in progress. 
Wait until the process is completed.—
Please wait.
Now in the fusing temperature 
adjustment process. — Performing internal maintenance. 
Wait until the process is completed.—
Check waste toner box.Is the waste toner box securely 
fastened? Securely fasten the waste toner box. page5-5
Replace the waste toner box.
— Replace the waste toner box. page5-5
Clean the slit glass for original 
fed from DP. 
(Clean the slit glass for original 
fed.)— Rub the slit glass with the included 
dry cleaning cloth.page5-3 Error Messages Checkpoints Corrective Actions Reference 
Page
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