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Key Voice Voice Processing System Installation And Maintenance Manual

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Page 471

INSTALLATION AND MAINTENANCE MANUAL 4/0018-266309Board Not Configured for This Program
The VP system was unable to initialize the voice board.  The board will only operate with voice boards
supplied by the VP system manufacturer. Contact technical support.
6310WARNING: Cannot Find External Call-Progress File 
The file containing the structure of the external (telephone network) call-progress tones is missing or
corrupt.  Replace the file, or run call progress analysis to re-create the file.
6311Error...

Page 472

INSTALLATION AND MAINTENANCE MANUAL 4/0018-276318Error event from voice API. Handle = , Dlg event = 
The VP system encountered an error while communicating with the voice board.  If the problem persists,
contact technical support.
6319Voice API call . Result = , handle = 
The VP system encountered an error while communicating with the voice board.  If the problem persists,
contact technical support.
6320Invalid event from voice API. Dlg event = , handle = 
The VP system encountered an error while...

Page 473

INSTALLATION AND MAINTENANCE MANUAL 4/0018-286403System not authorized for Windows NT
To run the VP system under Windows NT, you need to use a security key that has been enabled for NT.
The VP system has detected a key that is authorized only for DOS-based VP systems.
6404ITT-3100 Driver Not Found
The VP system was programmed to work with the ITT-3100 driver, but was unable to find the driver in
memory.  Make sure the driver is loaded either from the AUTOEXEC.BAT file or from the VERBATIM.BAT
file....

Page 474

INSTALLATION AND MAINTENANCE MANUAL 4/0018-296701Serial Link Down. Attempting to Reconnect.
The serial link connection with the host telephone system went down. The VP system sends re-start
messages at regular intervals to try to re-establish communication. Make sure all connections are tight,
and check the communications port on the telephone system. Since the VP system uses timing parameters
to determine the condition of the link, you may also see this message if you adjust the clock on the PC....

Page 475

INSTALLATION AND MAINTENANCE MANUAL 4/0018-306810Error  in Voice-Mail Port ID on Line  of File 
See error 6802.
6811Error in Call-Type Format on Line  of File 
See error 6802.
6812Unknown Call-Type on Line  of File 
See error 6802.
6813Error  in Internal/External Field on Line  of File 
See error 6802.
6814Error  in FORWARD FROM Field on Line  of File 
See error 6802.
6816Unknown SEND Command () in Line 
See error 6802.
6817Unknown Character () on Line  of File 
See error 6802.
6818Unknown Miscellaneous...

Page 476

INSTALLATION AND MAINTENANCE MANUAL 4/0018-316903Error  Setting Parity on Port COM
See error 6901.
6904Error  Setting Data Bits on Port COM
See error 6901.
6905Error  Setting Stop Bits on Port COM
See error 6901.
6906Error  Closing Port COM
See error 6901.
6907Error  Sending Data to Port COM
The system is unable to send data on the specified serial port.  Common errors are:ErrorNumberDescription2This is an invalid port number. Valid ports are COM1 through COM4.3The port is not open. This is an internal...

Page 477

INSTALLATION AND MAINTENANCE MANUAL 4/0018-32Status Description0010This is a Parity error. Make sure the link settings are set correctly at both ends of the link.0020This is an Overrun error.0040This is a Framing error. Make sure the link settings are set correctly at both ends of the
link.7001Unknown Message-Type  in PBX-Link Information
Unknown or incorrect data has been received in a serial data packet.  Check for compatible transmission
characteristics (baud rate, data bits, parity, etc.).  Verify...

Page 478

INSTALLATION AND MAINTENANCE MANUAL 4/0018-337206Option Not Available ()
This option is not provided with the software.  See error 7201.
7301Fax Queue is Full
The maximum number of documents waiting in queue to be sent has been reached.  If this error persists,
consider adding additional fax hardware for high traffic considerations.
7302Internal Fax-Queue Error  (Data = )
This is an internal error.  If problem persists, contact technical support.
7401Internal Fax Error .  Data = 
This is an internal...

Page 479

INSTALLATION AND MAINTENANCE MANUAL 4/0018-347409No Dial-Tone for Fax on Line 
While attempting to send a fax, no dial tone was detected. Make sure the fax ports are wired properly.
7410Unable to Reach Fax Number  (After  Tries)
The VP system made a number of attempts to send a fax to the specified number, but was unable to
deliver the fax. The number was probably busy or invalid.
7411Fax port waiting too long, line 
The VP system was attempting to send a fax.  The fax hardware reported that it was in a...

Page 480

INSTALLATION AND MAINTENANCE MANUAL 4/0018-357706Entry  in Schedule-Message File Was Corrupted ()
This is an internal error.  If problem persists, contact technical support.
7707Cannot Create Schedule-Message  From Box  To Box 
This is an internal error.  If problem persists, contact technical support.
7708Cannot Dequeue Schedule-Message  From Box  To Box 
This is an internal error.  If problem persists, contact technical support.
7801Error Creating Telemarketing Retry Queue
This is an internal error....
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