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Key Voice Voice Processing System Installation And Maintenance Manual

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Page 481

INSTALLATION AND MAINTENANCE MANUAL 4/0018-367905Error  Setting Stop Bits on Port COM
See error 6901.
7906Error  Closing Port COM
See error 6901.
7907Error  Sending Data to Port COM
See error 6901.
7908Error  Reading Data From Port COM
See error 6901.
8101ACD Box  in Invalid State 
This is an internal error.  If the problem persists, contact technical support.
8201IVR Box  In Invalid State 
This is an internal error.  If the problem persists, contact technical support.
8301Account Box  In Invalid State...

Page 482

INSTALLATION AND MAINTENANCE MANUAL 4/0018-378601Invalid Data (, ) in LAN Login Record For Line 
This is an internal error.  If the problem persists, contact technical support.
8602Not Enough Memory to Log in New User ( Logged In)
The VP system ran out of conventional memory when it tried to allow a VCM user to log in.  The
message indicates the number of users currently logged in.
8603Login Cross-Check  Failed.  Data =
This is an internal error.  If the problem persists, contact technical support....

Page 483

INSTALLATION AND MAINTENANCE MANUAL 4/0018-389102Cannot Find File . Exit and Run EXTNS Utility
While processing a fax call, the VP system was unable to find the file containing the extension numbers
of its fax-enabled ports.  Exit to DOS, and run the EXTNS utility.  This allows you to enter the information
the VP system requires.
9201Fax-Transfer Box  In Invalid State 
This is an internal error.  If the problem persists, contact technical support.
9202Cannot Create Receive-Area For Incoming Fax on Line...

Page 484

INSTALLATION AND MAINTENANCE MANUAL 4/0018-39ResultCodeDescriptionResultCodeDescription269Invalid data1030Excessive line noise271Invalid drive1037Remote unit disconnected277Drive not ready1045Tried to receive from incompatible
hardware287General failure1055Unexpected end-of-file while receiving641Bad phone number9206Status  reported while receiving fax on line 
See error 9203.
9207Could not retrieve received fax on line 
The VP system was receiving a fax.  The fax module indicated that the fax had been...

Page 485

INSTALLATION AND MAINTENANCE MANUAL 4/0018-409307Cannot Confirm Receipt of Message. Sender = , Receiver = 
While processing a message that was marked for receipt-confirmation, the VP system was unable to
notify the sender that his/her message was received.  If the problem persists, contact technical support.
9308Cannot Play Voice Menu 
The VP system was unable to play a certain voice menu. This is an internal error.  Contact technical
support.
9401Unable to Deliver Message to Box . Box Type  is Invalid...

Page 486

INSTALLATION AND MAINTENANCE MANUAL 4/0018-419603Attempt to Send Unknown Message Type  to PCIU
This is an internal error.  If the problem persists, contact technical support.
9604Unknown Message Type  Received from PCIU
A message was received from a VCM user that the VP system did not recognize.  If the problem persists,
copy the COMDIAL.LNK file from the distribution disks into the VP system directory.  If the problem
persists, contact technical support.
9701Not Enough Memory to Load PCIU Module
The VP...

Page 487

INSTALLATION AND MAINTENANCE MANUAL 4/0018-4210402Label information corrupted
The VP system was unable to read the internal label information contained in the file ACCER.DAT.  Copy
the original (ACCER*.DAT) from the VP system CD or diskettes.
10403Label information file missing
The VP system was unable to open the file ACCER.DAT, containing the label information. Copy the
original (ACCER*.DAT) from the VP system CD or diskettes.
10404Not enough memory to run program (you need at least KB more).
The...

Page 488

INSTALLATION AND MAINTENANCE MANUAL 4/0018-4310504Cannot open message database file  ()
The VP system was unable to open the database file containing the message information
(MDTABASE.DVM).  In most cases, this  error is generated because the file has been deleted, or there is a
hard drive problem.  If this error is encountered during start-up, the VP system automatically creates a
new file.
10505Cannot add box  to database
The VP system was unable to add the indicated box to the database.  Exit to DOS,...

Page 489

INSTALLATION AND MAINTENANCE MANUAL 4/0018-4410512Cannot allocate auxiliary buffer for box 
This error can be generated when the VP system is updating the file MDTABASE.DVM, which contains
information on the messages held in each mailbox.  If the problem persists, check the hard drive for
errors.  If you do not have a backup, delete the file, and run the utility MSGAUDIT to allow the VP system
to rebuild the file.
10513Error  reading message  info for box 
The VP system encountered an error while trying...

Page 490

INSTALLATION AND MAINTENANCE MANUAL 4/0018-45problem by updating its database.  No further action is required.  If the problem persists, contact technical
support.
10520File “” missing while auditing Group box 
During its automatic database audit, the VP system found that a voice message file was missing for a
Group box message.  This may be due to disk errors or a power failure, for example.  The VP system
noted and corrected the problem by updating its database.  No further action is required.  If the...
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