Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0015-20COPY \VM\P\MBOXMENU.OP1 \VM\P\MBOXMENU.VOI  
then press .
4. When you finish modifying prompts, re-start the VP system.PromptFilenameWording3
MBOXMENU.OP1“If you would like to leave a message, press 1.
If you would like to try another extension, press 3.
To have your call announced over our P.A. system, press 5.
Or, to speak to an operator, press 0.260
MBOXMEN2.OP1“If you would like to leave a message, press 1.
If you would like to have your party paged, press...

INSTALLATION AND MAINTENANCE MANUAL 4/0015-21PromptFilenameWording66
CMAINMNU.OP1Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change languages, press 5.
Or to exit, press #.67
MAINMENX.OP1Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To listen to questionnaire answers, press 4.
To change languages, press 5.
Or to exit, press #.67
MAINMENX.OP2Main menu.
To listen to your messages, press 1.
To send a message,...

INSTALLATION AND MAINTENANCE MANUAL 4/0015-22 

INSTALLATION AND MAINTENANCE MANUAL 4/0016-116. Understanding File Organization
The VP system uses files to store its database information, voice recordings, call log, and other data.
When you install the VP system, five new directories are created:  \VM, \VM\LOG, \VM\M,  \VM\P, and
\VM\T.  Directory  \VM\DATA is created if you use the data entry feature, and  \VM\FAXMAIL is created if
you use the fax optional module.
Though you can elect to house VP system files in directories other than the default...

INSTALLATION AND MAINTENANCE MANUAL 4/0016-2If you are using the optional Fax Retrieval module, the \M directory is also the fax document storage
location.  If you are using the optional Talking Classifieds module and you indicated the system is to
record callers’ names (specified using the TCNAME parameter in the VM.CFG file).  Files are stored as
follows:File ContentsFilenameKeyMailbox messagesMG00XXXX.MMMxxxxis the Mailbox number (this may be up to
 9 digits on NT-based VP systems)
mmmis the message...

INSTALLATION AND MAINTENANCE MANUAL 4/0016-3answer set are digits, and which are voice.  The file contains one byte for each answer.  If the byte is 0,
the answer type is voice.  If the byte is 1, the answer-type is digits.  If the answer-type is digits, then the
digits are stored in the file as ASCII digits, terminated with a 00 byte.
For example, assume that Question box 4112 has 3 questions recorded in it.  Question 1 has an answer
type of voice, while questions 2 and 3 have answer types of digits....

INSTALLATION AND MAINTENANCE MANUAL 4/0016-4FAXMAIL Directory
If you use the optional FaxMail module, incoming fax messages are stored in the \FAXMAIL sub-directory
using filenames in the format MG00xxxx.yyy, where xxxx is the mailbox number receiving the FaxMail
document and yyy is the FaxMail message number.  This is the same format as a voice message, except
this file is a PCX graphics (DOS-based VP systems) or TIFF graphics (NT-based VP systems) file instead
of a digitized voice file.
VM directory...

INSTALLATION AND MAINTENANCE MANUAL 4/0016-5FilenameDescriptionPANEL.FILDOS-based VP systems only:  File containing screen information.PBXSETUP.EXENT-based VP systems only:  Switch integration utility program.PEC.EXENT-based VP systems only: Service used to communicate with the e-
mail server for unified messaging.RENEW.EXEDOS-based VP systems:  Code entered to activate optional modules.RHETDRV.EXE VOICECNF.EXE
CONFIGDOS-based VP systems only:  Contain operating and driver information
for Rhetorex voice...

INSTALLATION AND MAINTENANCE MANUAL 4/0016-6FilenameDescriptionDATE.DVMIf the system is powered down, this file keeps the date when the power-down
occurred.  Activities that are missed due to the power-down are usually
executed upon power-up. 

INSTALLATION AND MAINTENANCE MANUAL 4/0017-117. Understanding VP System Integration
Section 2 gives an overview of how to connect the VP system to the telephone system.  This section
goes into more detail on integrating the voice mail and phone system so they work together.
Note:If the phone system you are working with was listed when you ran the Setup programas described in section 3, you can skip this section and review it only if youexperience an integration problem.17.1 Detecting Hang-UpThe VP system...