Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0017-2setting the DISCONNECT DIGIT SEQUENCE field to the appropriate value on the TECHNICAL
INFORMATION screen (DOS-based VP systems) / PBX INFORMATION screen (NT-Based VP
systems).
Note:If you are sing Dialogic boards, the disconnect digit sequence can be only one-digitlong.Call Progress Tones
If the VP system is recording a message, the presence of dial tone, busy tone, etc. on the line is
interpreted as the caller having disconnected.  Presence of dial tone...

INSTALLATION AND MAINTENANCE MANUAL 4/0017-3In-Band Signaling
In-band signaling consists of standard DTMF tones (0 - 9 and A - D) that are sent by the telephone
system immediately after the VP system goes off-hook to answer a call.  These signals fall into three
main categories:
· Station Identifier Digits
· Reason Codes
· C.O. Line (Trunk) Identifier Digits
If any of the above types of in-band signaling are used, you must program the VP system to provide an
initial pause.  This is a short time period,...

INSTALLATION AND MAINTENANCE MANUAL 4/0017-4· Forwarded all calls
· Direct call
· Message retrieval (auto log-on)
· Recall
These Reason codes may be sent before or after the station identifier digit.  Sometimes the codes and
their placement are fixed by the telephone system, and sometimes you can make modifications.  Not all
telephone systems have the ability to send Reason codes.
C.O. Line Identifier Digits
C.O. line identifier digits are used only in special cases where the VP system is being used as...

INSTALLATION AND MAINTENANCE MANUAL 4/0017-5Call Progress Tone Detection
For the VP system to properly process calls, it must be able to recognize certain call progress tones,
such as ringing tone, busy tone, fast busy (or re-order) tone, etc.  This tone recognition is a function of
the voice processing board.
The VP system software includes a default tone recognition program that usually functions well if the
telephone system uses industry standard call progress tones.  If, however, the telephone system...

INSTALLATION AND MAINTENANCE MANUAL 4/0017-6 

INSTALLATION AND MAINTENANCE MANUAL 4/0018-118. System Error Messages
This section lists all the system error messages generated by the VP system.  When an error message
displays on the screen, it is also written it to a log file called ERROR.LOG.
Note: To check for file corruption (an action suggested if you encounter several of the errormessages discussed below), run a disk maintenance utility.  On DOS-based systems, useSCANDISK or CHKDSK. On NT systems, use the DISKEEPER program.  For moreinformation...

INSTALLATION AND MAINTENANCE MANUAL 4/0018-20401Read Error is  Reported from Message Database (Box )
This error is encountered while reading the file MDTABASE.DVM, containing information on the messages
held in each mailbox.  If the problem persists, check the hard drive for errors.  If you do not have a
backup, delete the file, and run MSGAUDIT to allow the VP system to rebuild it.
0402Number of  Messages Went to  For Box 
While updating the count of messages for the specified box, the VP system...

INSTALLATION AND MAINTENANCE MANUAL 4/0018-30902Internal Error Number 
This is an internal logic error.  Report this problem to technical support.
0904Cannot Delete Box 
This error is encountered while attempting to delete the specified box.  You cannot delete reserved system
boxes (those numbered between 9900 and 9999).  Exit to DOS, and try the operation again.
0905Invalid Database Modification Request () for Box 
The VP system was unable to process a request to modify the database.  This error occurs...

INSTALLATION AND MAINTENANCE MANUAL 4/0018-4possible.  If you cannot delete the box using the VP system program, try deleting it using the SCANDB
utility provided (from the DOS command line, type SCANDB -D).
0917AUDIT Had to Adjust Box  in Database
While performing its automatic audit of the database, the VP system found some inconsistencies relating
to the specified box.  The VP system was able to fix this error automatically.  No further action is
required.
0923Cannot Create Call-History File 
The VP...

INSTALLATION AND MAINTENANCE MANUAL 4/0018-50931Unable to Initialize Database
One or more of the VP system database files (files with the extension .DVM) is missing or corrupted.  This
error messages is usually preceded by another error message identifying the missing or corrupt file(s).
0932Small Office Version Supports Up to  Boxes of This Type
The maximum number of boxes of this type has been reached in this VP system version.  Verify there are
no boxes of this type that are not used and can be...