Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
D. BUSY CO LINE CALLBACK (QUEUE) 
NOTE: This feature is available on systems pro- 
grammed for call privacy. If the system is programmed 
for privacy release it only applies to: calls that use a con- 
ference circuit, forced private calls, data calls, and calls 
on individual hold. 
9.12 If you attempt to select a busy outgoing CO line 
and hear a busy signal, you can request a callback 
(queue) and hang up until the system signals your station 
that line is available. You may request one callback from 
each of the lines at a time. You may request callbacks on 
any or all of the six lines, if busy. 
9.13 Callbacks must be answered within 15 seconds. 
If a callback is not answered, the request is canceled. If 
the station is busy when called back, the request is 
placed at the top of the queue list and the line is made 
available to the next station on the list. If a station re- 
ceives a ring-in call and a callback simultaneously, on 
the same line, the ring-in call takes priority and the sta- 
tion remains at the top of the queue list. Callbacks will 
not follow forwards and are not blocked by placing the 
station in do-not-disturb. 
9.14. 
TO QUEUE A BUSYOUTWING CO LINE: 
(1) 
(2) 
(3) When you hear a busy signal while selecting a 
CO line, press the pound (#) key. 
Hang up if off hook. If you are on the speaker- 
phone, the keyset turns off automatically. 
Your station rings (a repeating signal of three 
tones and a long pause) and the display shows 
LINE AVAILABLE when the queued CO line is 
available. Select the line as usual, within 15 se- 
conds. 9.15 
(1) 
(2) 
E. 
TO CANCEL A QUEUE BEFORE THE CALLBACK: 
Keyset: Press the line key of the line for which 
you are waiting. 
Single-Line Set: Lift the handset and enter the 
Line Access code for the line for which you are 
waiting. 
When you hear busy tones, press the asterisk (*) 
key. You hear a single tone. (You will hear reor- 
der tones if you did not have an active callback 
request for that line.) 
OUTSIDE DIAL TONE RESTORE 
9.16 The GLX-Plus System is designed to send a 
timed hookflash when the keyset user presses the line 
key, an Executive or GLX-Plus keyset presses the 
FLASH key, or a single-line set user enters the CO 
Hookflash feature code while on an outside call. This al- 
lows the user to disconnect from one call and restore dial 
tone on the same CO line to place a second call. This is 
faster than pressing and releasing the hookswitch and 
then pressing the line key to make a call. The duration of 
the hookflash is controlled by the programmable CO 
Flash timer (refer to page 5-8). 
9.17 Atimed hookflash may also be required when the 
system is used behind a PBX system or to select tele- 
phone company features such as call waiting or call for- 
warding. If so, the station user follows the instructions 
given below when a hookflash is needed. 
9.18 
TO RESTORE OUTSIDE DL4L TONE: 
Keyset: After you are finished with the call, do 
not hang up. Press the same line key (or FLASH 
key on an Executive or GLX-Plus keyset). You 
hear dial tone and can place an outgoing call. 
Single-Line Set: After you are finished with the 
call, do not hang up. Perform a hookflash and 
then enter the CO Hookflash feature code (*OS). 
Page 4-20  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
F. LINE KEY SKIPPING (KEYSETS ONLY) 
9.19 
Line key skipping allows keyset users to discon- 
nect from one outside call and select another CO line by 
pressing another line key. This is faster than pressing 
and releasing the hookswitch and pressing a line key. If 
the system is used behind a PBX, this feature will gain 
access to PBX dial tone instead of CO dial tone. 
9.20 TO USE L3NE KEYSKIPPING: 
After you are finished with an outside call, do not 
hang up. Press an unlit line key to place another 
call. Or press a flashing or fluttering line key to 
answer a ringing, holding, or recalling outside 
call. The selected line key lights. 
G. NIGHT SECURITY CODE (KEYSETS 
ONLY) 
9.21 
The GLX-Plus System can be programmed with 
the following night security code options: 
0 Option 5 - Users must enter a night security 
code to place toll calls while the system is in night 
mode: 
When this option is enabled, all stations are 
changed to toll class 3 (all toll calls are restricted) 
whenever the system is placed in night mode. Enter- 
ing the four-digit night security code returns the sta- 
tion to its normal toll restriction status. 
0 Option 7 - Users must enter a night security 
code to place any calls while the system is in night 
mode: 
When this option is enabled, all stations are 
changed to complete line restriction (no outside 
calls are allowed) whenever the system is placed in 
night mode. Entering the four-digit night security 
code returns the station to its normal toll restriction/ 
outgoing line access status. 
9.22 The system is programmed to require a night se- 
curity code when placing toll calls by entering option 5 while programming system options. Or, it can be pro- 
grammed to require a night security code when placing 
any outside call by entering 
bofh option 5 and option 7 
while programming system options. 
9.23 The night security code options do not affect the 
manner in which incoming calls are answered. Direct 
ring-in calls, holding calls, transfers, and recalls are all 
answered as usual. 
9.24 If system speed-dial numbers are programmed to 
bypass toll restriction, that option is disabled when the 
night security code is in effect. Also, line that are 
flagged as “not subject to toll restriction” will be subject 
to toll restriction when the night security code is en- 
abled. 
9.25 When the system is initialized, the security code 
is 9999. The attendant’s station can be used to 
reprogram the code. Any combination of digits, aster- 
isks (*), and pounds (#) can be used as part of the code, 
but *, #, 0, 1,2, or 8 cannot be used as the first digit. 
NOTE: Initializing the system disables this feature and 
returns the security code to 9999. 
9.26 To USE THE NIGHTSECURIWCODEATA tiZ4X’ON: 
While on hook, enter the programmed four-digit 
security code. (Display shows NlTE SEC 
TOGGLE for five seconds.) You hear four short 
tones followed by a confirmation tone and you 
may place your call. 
9.27 With either of the night security code options, the 
user can return the station to night security mode by en- 
tering the four-digit code a second time. The station will 
also be returned to night security mode if the system is 
removed from night mode and then placed in night 
mode again. 
Page 4-21  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
10. PLACING CALLS ON HOLD 
10.1 There are three ways to place outside calls on 
hold: system hold, individual hold, and consultation 
hold. While on hold, callers hear music, 
if available. 
The automatic recall timers limit the amount of time a 
call can remain on hold (refer to paragraph 10.10). 
A. SYSTEM HOLD (KEYSETS ONLY) 
10.2 
System hold is available to all keyset users. The 
keyset user who put the call on hold sees a double-flash- 
ing line key; other keyset users see a medium-flashing 
line key. Any keyset user can pick up a call that was 
placed on system hold. 
lo.3 TO PLACE A CALL ON SYSTEM HOLD: 
While on an outside call, press the SYS HOLD 
key. You hear intercom dial tone and see a 
double-flashing line key. 
10.4 TOPICKUPACALLONSYSlEMH0L.D: 
While on or off hook, press the double-flashing 
or medium-flashing line key. 
B. INDIVIDUAL HOLD 
10.5 Individual hold is available to all stations except 
Standard keyset stations. It differs from system hold in 
that calls placed on individual hold are accessible only 
from the station where the call was placed on hold. 
Other keysets show a steadily lit line key, which indi- 
cates a busy CO line that cannot be selected. 
10.6 
10.7 TO PL4CE A CALL ONINDMDUAL HOLD: 
Keyset: While on an outside call, press the 
HOLD or I-HOLD key. You hear intercom dial 
tone and the line key double flashes. 
Single-Line Set: While on an outside call, hook- 
flash and then enter the Individual Hold feature 
code (*14). 
TO RETURN TO THE CALL ON INDMDUAL HOLD: 
Keyset: Lift the handset and press the double- 
flashing line key. 
Single-Line Set: Lift the handset and enter the 
Individual Hold feature code again (*14). 
C. CONSULTATION HOLD (SINGLE-LINE 
STATIONS ONLY) 
10.8 Consultation hold allows a single-line set user to 
pause during an outside call, enter a feature code if de- 
sired, and then return to the call. Intercom calls cannot 
be placed on consultation hold. 
10.9 TO USE CONSULXTION HOLD: 
(1) While on an outside call, hookflash to place the 
call on consultation hold. 
(2) You can do one of the following: 
If you wish to tran.$er the call, dial an extension 
number and hang up. 
If you wish to place the call on iru.iXdual hoI 
enter the Individual Hold feature code (*14). 
If you wish to return to the caller on ho@ hook- 
flash again. 
NOTE: Once a call is on consultation hold, you must 
enter a feature code within 15 seconds. If you do not en- 
ter a feature code in this amount of time, you will hear 
reorder tones. If you hang up while a call is on consulta- 
tion hold, the call will immediately recall your station. If 
the recall is not answered within 60 seconds, the call will 
recall the attendant (intercom number 10). 
D. HOLD RECALL 
10.10 
Three timers ensure that calls placed on system 
hold or individual hold are not forgotten. They are the 
Hold Recall timer, the Attendant Recall timer, and the 
Attendant’s Abandoned Call timer (refer to page 5-8 for 
information on programming the Recall timers). 
10.11 If an outside call remains on hold until the Hold 
timer expires, it recalls the station. If it is still unan- 
swered when the Attendant Recall timer expires, it re- 
calls the attendant. If the attendant does not answer the 
recall before the Attendant’s Abandoned Call timer ex- 
pires (10 minutes), the call is disconnected by the sys- 
tem. Attendant recalls continue to signal the attendant’s 
station when the system is placed in night ring mode. 
During a recall, the party on hold continues to hear mu- 
sic (if equipped) and does not hear the call ringing. 
10.12 TOANSWER AHOLDRECALL: 
Keyset: You hear a ring tone every six seconds 
(and your DSS/BLF key flashes slowly on your 
keyset if you are using an Executive or GLX- 
Plus keyset). The display shows: CO LINE 
RINGING. The associated line key flutters on 
every keyset. Any keyset user can pick up the 
call by pressing the line key; you can press either 
the line key or your DSS/BLF key. 
Single-Line Set: You hear a ring tone every six 
seconds. Lift the handset and you will be con- 
nected to the recalling call. 
Page 4-22  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
11. CALL WAITING 
11.1 There are two types of call waiting: intercom call 
waiting and outside call waiting. An incoming intercom 
call or transferred outside call camps on and the caller 
hears music (if available) until the busy party hangs up; 
a direct outside call rings in and the caller hears ringing. 
Intercom Call Waiting 
11.2 The busy station user is alerted to the call waiting 
by a double ring tone every six seconds. Keyset users 
will see a slow-flashing SYS HOLD Key. The display 
shows: IC CALL WAITING. 
11.3 TO RESPOND TOANINi’ERCOM CALL WmNG WHILE 
ON AN INTERCOM CALL: 
Keyset: Press the slow-flashing SYS HOLD key. 
You are disconnected from the current call and 
connected to the waiting call. 
Single-Line Set: End the current call and hang 
up to allow the waiting call to ring in. Or end the 
call and perform a hookflash to disconnect from 
the current call and automatically answer the 
waiting call. 
11.4 
T&IESMD TOANINTERCOMCALL WmNG-JK=ULE 
ONAN OUTSIDE CALL: 
To disconnect from the current’call: Hang up; 
the waiting intercom call rings in. 
To place the current call on hold: 
Keysets: Place the outside call on hold by 
pressing the slow-flashing SYS HOLD key. 
Executive and GLX-Plus keyset users can 
press the HOLD Key. The waiting intercom 
call is connected and the line key double 
flashes. To disconnect from the intercom call 
and reconnect to the outside call on hold, 
press the double-flashing line key. 
Single-Line Set: Hookflash and enter the In- 
dividual Hold feature code (*14). The wait- 
ing call is connected. 
Outside Call Waiting 
11.5 The busy station user hears one short ring tone 
every six seconds. If the waiting call is a direct ring-in 
call, the keyset user sees a slow-flashing line key. If it is 
a transferred outside call, the user sees a double-flashing 
line key. 11.6 Single-line sets will receive call waiting signals 
when a transferred call is waiting, but will not be able to 
differentiate between a transferred call and a direct ring- 
in call. Therefore, when transferring to a busy single- 
line line set, the transferring party should allow the 
intercom call to camp on and be answered before com- 
pleting the transfer. This also would allow the single- 
line user to place the current call on hold before 
receiving the transferred call. Single-line stations can- 
not place an outside call on hold while there is a trans- 
ferred call waiting to be answered. In order to answer a 
waiting transferred call, the single-line station user 
would have to end the current call or transfer the current 
call to another station. 
11.7 
TO ANSWER AN OUTSIDE CAL5 WAITING JK=IILE ONAN 
INlERCOM CALL: 
Keyset: Press the flashing line key. You are dis- 
connected from the intercom call and connected 
to the waiting call. 
Single-Line Set: End the current call. Then hang 
up to allow the waiting call to ring in, or perform 
a hookflash to automatically answer the waiting 
call. 
11.8 To ANSWER AN OUTSIDE CALL WmNG WUILE ON 
ANOTHER OUTSIDE CALL: 
Keyset: 
To disconnect from the current call: press the 
flashing line key; you are disconnected from the 
current call and connected to the waiting call. 
To place the current callon hold: press the SYS 
HOLD or HOLD key to place the current call on 
hold. The line key for that call double flashes. 
Press the slow-flashing line key to answer the 
waiting call. To return to the holding call, press 
the double-flashing line key. 
Single-Line Set: 
To answer a direct ring-in waiting call: End the 
current call and hookflash, or place the current 
call on hold. The waiting call will be connected 
automatically. (If you placed the first call on 
hold, you cannot return to that call until the new 
call is disconnected.) 
To answer a transferred waiting call: End the 
current call by hanging up; the waiting call rings 
in. Or, perform a hookflash and transfer the cur- 
rent call to another station; the waiting call is au- 
tomatically connected. 
Page 4-23  
						

							FEATURES 
Issue 2. June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
12. CALL TRANSFER 
12.1 All station users except Standard keyset users 
can transfer outside calls to other stations. The trana- 
ferred party hears music, if available. The receiving 
party hears a ring tone every six seconds and sees a 
double-flashing line key. All other keyset users see a 
medium-flashing line key. 
12.2 
TO TRANSFERANOUTSIDE CALL USINGANEXECUlWE 
OR GLX-PLUS KEYSET: 
(1) 
While on an outside call, press the DSS/BLF key 
of the party that is to receive the transfer. 
(2) 
Ifthe 
receiving station is idle, announce the call 
and hang up. The display shows: LINE TRANS- 
FERRED. The receiving party sees a double- 
flashing line key and hears a long ring tone every 
six seconds. The receiving station’s display 
shows CO LINE RINGING. 
If the receiving station is busy, hang up. The dis- 
play shows: LINE TRANSFERRED. The re- 
ceiving party sees a double-flashing line key and 
hears short ring tone every six seconds. The re- 
ceiving station’s display shows CO LINE WAIT- 
ING. When the busy party hangs up, the 
transferred call rings in. 
12.3 
TO lMNSFERANOuTsIDE CALL USINGASINGLE43~ 
SlXION: 
(1) 
While on an outside call, hookflash to place the 
call on consultation hold. 
(2) 
Dial the intercom number of the party that is to 
receive the transfer. 
(3) If you intercom call is artswe& announce the 
call and hang up. The call is transferred and rings 
at the receiving station (the line key shows the 
System Hold flash rate). 
If the 
receiving station is busy, hang up. The call 
is transferred to the receiving station. The re- 
ceiving party sees a double-flashing line key and 
hears short ring tone every six seconds. The re- 
ceiving station’s display shows CO LINE WAIT- ING. When the busy party hangs up, the 
transferred call rings in. 
If 
you need to reconnect to the call waiting to be 
transjkrn$ 
hookflash twice. You will be con- 
nected to the call that you were transferring. 
‘Ihnsfer Recalls 
12.4 
If the transferred call remains unanswered at the 
receiving station until the Hold Recall timer expires, it 
recalls that station. If the recall is unanswered when the 
Attendant Recall timer expires, it recalls the attendant. 
12.5 
To ANSWER A TRAh’SFER RECALL: 
Keyset: You hear ring signals, the DSS/BLF key 
for your station flashes slowly, and the display 
shows INCOMING CO CALL. The associated 
line key flutters on every keyset. Any keyset user 
can pick up the call by pressing the fluttering line 
key. You can press the line key or DSS/BLF key. 
Single-Line Set: When you hear a ring tone ev- 
ery six seconds, lift the handset. You are con- 
nected to the recalling party. 
13. CALL PICK-UP (REVERSE 
TRANSFER) 
13.1 Keyset users can pick up a call that is ringing or 
on system hold at another keyset by pressing the 
associated line key. 
13.2 At single-line stations, a feature code must be en- 
tered to “reverse transfer” a direct ring-in call or call on 
system hold from another station (calls on individual 
hold cannot be reverse transferred to single-line sta- 
tions). The feature code that is entered determines 
which line is picked up. The codes are *41 through *46. 
Feature code *41 picks up calls on line 1, *42 picks up 
line 2, and so on. 
13.3 
TO REVERSE TRANSFER A CALL (SINGLE-LINE SlXION 
ONLY): 
Lift the handset and enter the desired Reverse 
Transfer feature code (*41-*46). The call is au- 
tomatically connected to your station. 
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							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
14. PAGING 
14.1 The paging feature allows announcements to be 
made through keyset internal speakers. Optional paging 
equipment (amplifiers and paging speakers) may also be 
installed to provide paging for an external area, such as a 
warehouse or loading dock (see INSTALLATION, page 
3-31). 
14.4 
(1) 
(2) 
14.2 If desired, individual keysets can be removed 
from the internal paging zone by enabling keyset option 
1 during keyset features programming. (Refer to page 
5-12 in PROGRAMMING.) (3) 
14.3 Pages are not heard -if the keyset is in 
do-not-disturb, is ringing, or is in use. Also, keyset back- 
ground music is interrupted for pages. 
(4 
TOhlKEAI#GE: 
Lift the handset. 
Keyset: press the PAGE key for an internal page 
or the E-PAGE key for an external page. 
Single-Line Set: Enter the feature code for Inter- 
nal Page (*71) or for External Page (*72). 
After the triple ring tone, make your page. The 
display shows: PAGE IN PROGRESS. If you 
hear reorder tones, the necessary system re- 
sources are busy, or the paging zone is being used 
by another station. Users cannot camp on to or 
queue the paging system. 
Hang up. 
Page 4-25  
						

							FEATURES 
Issue 2, June 1993 INTER-TELPRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
15. CALL FORWARDING 
15.1 With call forwarding, a keyset user can route in- 
coming intercom and outside calls (including direct 
ring-in calls) to another station or, if the system has a CO 
line programmed for call forwarding, to an outside tele- 
phone number. Single-line set users can forward only to 
intercom numbers. A keyset user has a choice of two call 
forwarding options. Single-line set users can use only 
the no answer/busy option. The two forwarding options 
are: 
Call forward unconditional/direct ring-in (key 
sets only): All incoming intercom and outside calls 
are forwarded automatically t2 either an intercom 
number or an outside telephone number. 
Call forward if no answer or busy: Calls will be 
forwarded only when the station is in use or when 
there is no answer by the time the No Answer timer 
expires. Direct ring-in calls cannot be forwarded to 
outside telephone numbers using this feature. 
15.2 The CO line ring-in assignment for the receiving 
station does not affect call forwarding. Even if the sta- 
tion does not audibly ring when receiving a direct ring- 
in call on a CO line, it wiu ring when receiving a 
forwarded call on that line. 
15.3 When calling a forwarded station from a keyset, 
the calling keyset’s SPDL and REDL keys light if an 
outside number is being dialed. The number is stored in 
redial memory on the caller’s keyset. 
15.4 Call forward requests can be chained from sta- 
tion to station. However, if call forward unconditional/ 
direct ring-in forward requests form a loop (for example 
station 10 forwards to 11, and 11 to lo), the user cannot 
enter the forwarding code. When using the Call Forward 
If No Answer Or Busy code (##Ol), stations programmed 
to forward to each other will simply send the call back 
and forth between them (this can be used to create “hunt 
groups” for groups of stations that normally receive the 
same calls, such as a service department). 
15.5 If more than one station has direct ring-in for a 
line and more than one has call forward enabled, the sta- 
tion with the lowest intercom number will control the 
direct ring-in calls for that line. 
15.6 If the station that is programmed to receive your 
forwarded calls is placed in do-not-disturb, intercom 
callers will hear do-not-disturb signal when the call is 
forwarded. If one station in a forwarding chain is busy or 
in do-not-disturb, the system will bypass that station 
when forwarding a call. 15.7 If your station is in do-not-disturb and you have 
call forwarding programmed, the call is still forwarded. 
15.8 Queue callbacks and recalls do not forward. If 
the attendant is forwarded, attendant recalls will ring at 
the station; if the Attendant’s Abandoned Call timer ex- 
pires (10 minutes) the call is disconnected. 
Forwarding To An Outside Number (Keysets Only) 
15.9 For calls to be forwarded to outside telephone 
numbers, a line must be set up as the call forward to the 
public network line. To allow calls to be forwarded to 
outside telephone numbers, you must also set up lines 
for call forward DIL diversion; this allows you to select 
the specific lines that will be allowed to forward calls to 
outside telephone numbers and exclude others, such as 
FX lines, WAIS lines, and private lines. 
NOTE: There may be some reduction in voice volume 
when an outside call is forwarded to an outside tele- 
phone number, depending on CO line quality. 
15.10 If a call is transferred to a station that is for- 
warded to an outside number, the transferring party must 
wait for the outside line to be selected and for the outside 
telephone number to be dialed before completing the 
transfer. If the transferring party hangs up before the for- 
ward to the outside number can be completed, the trans- 
ferred call will recall immediately. 
15.11 Adirect ring-in call can only be forwarded to an 
outside telephone number through the station where it 
rings in. If the station that receives the ring in is for- 
warded to a single station or chain of stations that is for- 
warded to an outside number, the direct ring-in call will 
remain at the last station in the chain that is forwarded to 
the outside number; it will not forward to the outside 
number. When a direct ring-in call is forwarded to an 
outside telephone number, the station that is forwarded 
cannot be used for placing or receiving other calls while 
the forwarded call is in progress. 
NOTE: A single-line station cannot forward to an out- 
side number. However, it can be forwarded to a keyset 
that is forward to an outside number. In this situation, it 
is possible that the caller will receive CO dial tone after 
the call reaches the forwarded keyset. The caller could 
then dial any outside telephone number, unaffected by 
any toll restrictions. Single-line stations should not for- 
ward calls to a keyset that is forwarded to an outside 
telephone number. 
15.12 If the CO line is busy when the forward is at- 
tempted, an intercom caller hears a fast busy signal and 
an outside caller hears ringing. 
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							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
15.13 
Calls that are transferred to a station which is 
forwarded to the public network are affected by toll re- 
striction only if the transferring station and the for- 
warded station are toll restricted and a restricted number 
is programmed as the forwarding destination. If either 
station is unrestricted, the call will be allowed. Direct 
ring-in calls will not forward to the public network if the 
forwarded station is toll restricted and has a restricted 
number programmed as the forwarding destination. 
15.14 Outside-to-outside calls are limited by the Call 
Forward To The Public Network Duration timer. Before 
this timer expires, a warning tone is sent to the callers to 
alert them that the call will soon be disconnected. The 
Warning Signal timer determines when the signal will 
be heard and how long the callers will have before the 
call ends. Both timers can be programmed to allow suf- 
ficient time between the warning signal and the discon- 
nection of the call. The transferring station user can 
avoid both timers by initiating a conference with the 
outside call and the forwarded keyset, and then allowing 
the call to continue as an unsupervised conference (refer 
to page 4-30). The call would then be affected only by 
the Unsupervised Conference timer (90 minutes) and 
the keyset would receive signal tones every two min- 
utes. 
NOTE: While this system is designed to be reasonably 
secure against CO line misuse by outside callers, there is 
no implied warranty that it is invulnerable to unautho- 
rized intrusions. The GLX-Plus System does not have 
loop current detection capabilities. Therefore, discon- 
nect supervision or any drop in loop current will not 
cause the GLX-Plus to drop the CO line connection. The 
GLX-Plus user must hang up when completing a call. If 
a call has been forwarded to the public network, the For- 
ward to the Public Network timer will limit the duration 
of the call and disconnect the line when the timer ex- 
pires. 
Forwarding To Voice Mail 
15.15 
Station users can forward calls to a voice mail 
port. However, when outside calls are forwarded and 
connected to the voice mail system, the GLX-Plus Sys- 
tem will not automatically dial the forwarding station’s 
extension number to reach a personal mailbox. The out- 
side caller will receive the initial system greeting from 
the voice mail and must dial the mailbox number of the 
person they are trying to reach. 
15.16 If an intercom call follows the forward path and 
is connected to voice mail, the intercom caller must be 
using a GLX-Plus Keyset, single-line set, or a hand-held DTMP generator to be able to use the voice mail fea- 
tures. 
Using Call Forwarding 
15.17 
The receiving intercom or telephone number 
must be stored in station speed-dial location 1 at a key- 
set. If it is a telephone number, the speed-dial location 
code can be used for speed dialing and call forwarding. 
Single-line stations do not have speed-dial locations; 
however, an intercom number still must be stored as the 
forwarding destination. 
15.18 Ifusing an PBX line for call forwarding to the 
public network, enter the PBX line access code and a 
pause as part of the forwarding number. Then, when a 
call is forwarded, the system will wait after the PBX line 
access code, for the duration of the Pause Digit timer, 
before dialing the rest of the number. 
15.19 Call forward requests are stored in battery- 
backed database memory and are not erased by a power 
failure or by unplugging the station. Station users can 
program call forward requests only when the KSU PRG 
EN switch is in the OFF position. 
15.20 To ENTER YOUR CALL FORWARD NUMBER: 
Keysets 
(1) While on hook, press the SPDL key. The SPDL 
key flutters. The display shows: PROG SPDL. 
(2) Dial 1 for the speed-dial location. 
(3) Dial a two-digit intercom number or a telephone 
number with at least three digits. This is where 
forwarded calls will be sent. Use “10” for the at- 
tendant. 
To include pauses in the number: 
Press the SPDL key once for each pause. If more 
than 32 digits are entered, only the last 32 digits 
are retained. 
NOTE: If you make a mistake, press a line key. 
The original number is retained. 
(4) Lift and replace the handset. You hear a con- 
firmation tone and the SPDL key is unlit. 
Single-Line Sets 
(1) Lift the handset and enter the Call Forward Pro- 
gram Destination feature code (*04). 
(2) Dial the desired intercom number (10-21). 
(3) Hang up. 
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							FEATURES Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
15.21 TO TURNONCALL FORWARDING: 
NOTE: If you hear reorder tone when enabling call for- 
warding, it indicates that speed-dial location#l does not 
contain a valid number. 
Keysets 
While on hook, enter the desired Call Forward 
feature code (#KU for no answer/busy or #Kl2 for 
unconditional/direct ring-in). You see a me- 
dium-flashing SYS HOLD key and the display 
shows the forwarding condition that was en- 
abled. 
Single-Line Sets 
Lift the handset and enter the Call Forward fea- 
ture code (*Ol). After you hear the confirmation 
tone, hang up. 15.22 
TO TURN OFF CALL FORWARDING: 
Keysets 
While on hook, enter either ##Ol or #02; either 
code will turn off both conditions. The 
SYS 
HOLD key is unlit. 
Single-Line Sets 
Lift the handset and enter the Cancel Call For- 
ward feature code (*ll). After you hear the con- 
furnation tone, hang up. 
Page 4-28  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
16. PRIVACY RELEASE 
16.1 The call privacy feature ensures the privacy of 
calls in progress by preventing users from selecting in- 
tercom channels or CO lines already in use. Users at- 
tempting to select a busy intercom channel or CO line 
hear a busy signal. 
16.2 A keyset user may pick up and gain control of an 
outside call if it is ringing in, has been placed on system 
hold, or if it is recalling the system hold or individual 
hold. Single-line set users can reverse transfer ringing 
calls. 
16.3 The database contains an option that allows the 
choice between having privacy on all lines, and having 
the ability to join on-going calls on busy lines. When the 
system is initialized, calls on all lines are private and any 
user attempting to select a busy line will hear busy tones. 
The conferencingfeature must be used to include multi- 
ple parties on a single CO line. 
16.4 When the privacy release feature is enabled, any 
keyset user may join an ongoing outside call by pressing 
the lit line key while on or off hook. Single-line set users 
can select the busy lines by lifting the handset and enter- ing a CO Line Access feature code (91-96). Exceptions 
to this are established conference calls, data calls, calls 
on individual hold, and calls forced private by the user. 
If desired, as many as seven stations can participate in 
one call. When a station user hangs up, only that user is 
disconnected; all other parties remain connected. 
17. CALL PRIVACY RESTORE 
(EXECUTIVE OR GLX-PLUS 
KEYSETS ONLY) 
17.1 Even when privacy release is enabled system- 
wide, an individual Executive and GLX-Plus keyset 
user can restore call privacy during an outside call by en- 
tering the privacy Enable feature code. The call then 
cannot be joined by other people unless the conferenc- 
ing feature is used. If the call is transferred or placed on 
system hold, the privacy restore feature is canceled. 
privacy is retained if the call is put on individual hold. 
17.2 
IO RESTORE PRIKACY ONA NON-PRlWlE CO LINE: 
While on an outside call, press the SPCL key and 
enter the privacy Enable feature code (8). The 
display shows: PRIVACY ENABLED. 
Page 4-29