Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

							FEATURES 
Issue 2. June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
18. CONFERENCE CALLS (KEYSETS 
ONLY) 
18.1 Keyset users can establish a three- to five-party 
conference without operator assistance. A keyset user 
can initiate one conference at a time and the system can 
maintain two conference calls of up to five parties each. 
In addition to the initiating station, the conference can 
include any combination of up to four intercom and/or 
outside calls. The initiating station is considered one of 
the conferencing parties. Single-line station cannot es- 
tablish conferences, but they can be included in wnfer- 
ences set up by keyset users. 
NOTE: While this system is designed to be reasonably 
secure against CO line misuse by outside callers, there is 
no implied warranty that it is invulnerable to unautho- 
rized intrusions. The GLX-Plus System does not have 
loop current detection capabilities. Therefore, discon- 
nect supervision or any drop in loop current will not 
cause the GLX-Plus to drop the CO line connection. The 
GLX-Plus user must hang up when completing a call. If 
a call has been forwarded to the public network, the For- 
ward to the Public Network timer will limit the duration 
of the call and disconnect the line when the timer ex- 
pires. 
18.2 
If a conference is attempted when both confer- 
ence circuits are busy, the initiating party hears a busy 
signal, inside parties are disconnected, and outside par- 
ties are put on individual hold. If an intercom call is at- 
tempted when all intercom channels are busy, the 
initiating party hears a busy signal and must hang up and 
wait for an available intercom channel before adding an 
intercom call to the conference. 
18.3 While a conference call is in progress, the inside 
parties cannot dial numbers, enter hookflashes, or use 
the call transfer features. 
18.4 Unlike the call privacy release option (page 
4-29) where station users can join an ongoing call by 
lifting the handset and pressing a busy line key, confer- 
ences are private and station users attempting to join an 
ongoing conference call by pressing a busy line key will 
hear busy tones. 
18.5 If the user who is initiating the conference wishes 
to enter an account code, it must be entered before the 
conference is established. 
NOTE: Conferencing is not amplified on the GLX-Plus 
System. During a conference, some reduction in voice 
volume may be noticed, depending on CO line quality. 
A. PLACING A CONFERENCE CALL 
18.6 
(1) 
(2) 
TO PLACE A CONFERENCE CALL: 
While on an intercom or outside call, press the 
CNF key. The display shows: CNF SETUP. The 
party is placed on individual hold. If the call is to 
an outside party, the associated line key double 
flashes. 
Place intercom or outside calls to (or pick up ex- 
isting calls with) the other parties to be included 
in the conference and place them on conference 
hold by pressing the CNF key as described in the 
first step. If the call is to an outside party, the 
associated line key double flashes. 
If connecting the fifh party, the conference is 
connected automatically when the CNF key is 
pressed to connect the fifth party. The display 
shows CNF IN PROGRESS on all display key- 
sets involved in the conference, for the duration 
of the call. 
If the conference is to consist of fewer than jive 
parties: When all parties are on hold, press the 
CNP key again. All parties are connected. The 
associated DSS/BLF and line keys are lit. The 
display shows CNF IN PROGRESS on all dis- 
play keysets involved in the conference, for the 
duration of the call. 
B. EXITING A CONFERENCE 
Creating An Unsupervised Conference 
18.7 
TOEXTTHE CONFERENCEANDLEAVEOTHERPAR~ES 
CONNECTELI INANUNSLJPERWSELI CONFERENCE {INlliXTING 
KEYsSET ONLY): 
Hang up. You hear a triple ring tone every two 
minutes and see the medium-flashing CNP key. 
To re-enter the conference, lift the handset and 
press the medium-flashing CNP key. 
NOTE: If the conferenced parties hang up, the 
conference circuit remains busy until it is re- 
leased by the initiating party. If the circuit is not 
released when the Unsupervised Conference 
timer expires (90 minutes), the circuit is dropped 
and any conferenced parties are disconnected. 
Page 4-30  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
Disconnecting 
All Conference Parties 
18.8 TO END THE CONFERENCE AND RELIXSE THE CON- 
FERENCE CIRCUIT (INllMTING KEYSET Oh’LY): 
During the conference, press the asterisk (*) key. 
All parties are disconnected and the conference 
circuit is dropped. 
Placing The Conference Parties On Individual 
Hold 
18.9 If a conference is terminated using the hold fea- 
ture, the remaining outside callers hear music while they 
are waiting and all intercom ~211s are disconnected. The 
station user must return to the callers one at a time. If the 
Hold timer expires, the outside calls on hold recall the 
station that placed them on hold in the order they were placed. If still unanswered after the Recall timer ex- 
pires, they recall the station’s attendant. 
18.10 TOEND THE CONFERENCEAND PLACE OUTSIDE HR- 
TIES ON HOLD: 
NOTE: Executive and GLX-Plus keyset users cannot 
use the HOLD key for this feature. 
(1) During the conference, press the SYS HOLD 
key. The conference circuit and any inside par- 
ties are dropped, the outside parties are put on in- 
dividual hold, and the line keys double flash. 
(2) 
To return to each party on hold: Press the cor- 
responding double-flashing line key. 
To re-establish the conference: Refer to para- 
graph 18.6 on page 4-30. 
Page 4-31  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
19. SPEED DIALING (KEYSETS ONLY) 
19.1 Speed dialing allows keyset users to store fre- 
quently dialed numbers. Iwo GLX-Plus features pro- 
vide speed-dialing: 
l Station Speed Dialing: Up to nine station speed- 
dial numbers can be stored by keyset users for their 
personal use. 
0 System Speed Dialing: Up to 30 system speed-dial 
numbers can be stored from the attendant’s keyset, 
for use by any keyset user. 
19.2 Both station and system speed-dial numbers are 
stored in the database, which is protected by the data- 
base back-up battery. In the event of a power failure, 
they will not be erased. 
19.3 Speed-dial numbers can contain up to 32 digits, 
including pauses. For example, the number can contain 
an SCC local telephone number, a pause, the access 
code, a pause, and the desired telephone number. The 
duration of each pause is determined by 
the program- 
mable Speed-dial Pause timer, which is preset at three 
seconds during initialization. Each pause is counted as 
one digit. 
19.4 Speed-dial numbers are subject to toll restriction 
.unless a system-wide option has been enabled that al- 
lows any station to dial any system speed-dial number 
regardless of that station’s toll restriction. 
A. STATION SPEED DIALING 
19.5 Station speed-dial numbers are identified by a 
one-digit memory location code (l-9). Location code 1 
is also used for the call forwarding feature (see page 
4-27 for details). 
19.6 
TO STORE OR CHANGE SZ4l7ON SPEED-DL4L NUM 
BERS: 
NOTE: If you make a mistake while dialing the number, 
press any line key. If you press an invalid key or dial an 
invalid location code, you hear four fast tones and the 
keyset returns to the idle state. In either case, the original 
number is retained. 
(1) While on hook, press the SPDL key. The SPDL 
key flutters and the display shows PROG SPDL. 
(2) Dial the one-digit memory location code (l-9). 
The display shows the digit that was dialed. (3) 
(4) 
19.7 
(1) 
(2) 
(3) 
19.8 Dial the telephone number (up to 32 digits, in- 
cluding pauses). The display shows the number 
as it is dialed. To include pauses in the number: 
Press the SPDL key once for each pause. If more 
than 32 digits are entered, only the last 32 digits 
are retained. 
Lift and replace the handset. You hear a con- 
firmation tone and the SPDL key is unlit. 
TO DL4L SZUi’ON SPEED-DIAL NUMBERS: 
Lift the handset and press an unlit line key. 
Press the SPDL Key. The SPDL key lights. The 
display shows SPDL #: 
Dial the one-digit memory location code (l-9). 
The number is dialed and the SPDL key is unlit. 
The display shows the number as it is dialed. 
To ERASE A SlXlTON SPEED-DIAL NUMBER Wi’THOIJT 
ENTERING A NE WNUhfBER: 
(1) 
(2) While on hook, press the SPDL key. The SPDL 
key flutters and the display shows PROG SPDL. 
Dial the one-digit memory location code (l-9) to 
be erased. 
(3) 
(4) Press the SPDL key again. (This enters a pause.) 
Lift and replace the handset. You hear a 
con- 
firmation tone and the SPDL key is unlit. 
B. SYSTEM SPEED DIALING 
19.9 System speed-dial numbers are identified by a 
three-digit memory location code (001-030). 
19.10 System speed-dial numbers can only be stored 
or changed from the attendant’s keyset. For system 
speed dial programming instructions, refer to the proce- 
dures on page 4-44. 
19.11 
TO DL4L SYSTEMSPEED-DIAL NUMBERS: 
(1) Lift the handset and press an unlit line key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Dial the three-digit memory location code 
(001-030). The display shows that location num- 
ber as it is dialed. The number is dialed and the 
SPDL key is unlit. If you dial an invalid location 
code, you hear a busy signal and the CO line is 
placed on hold. 
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							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
C. SPEED DIALING SPECIAL COMMON 
CARRIER (SCC) NUMBERS STORED IN 
SEPARATE LOCATIONS 
19.12 Akeyset user may chain speed-dial numbers to- 
gether for dialing SCC services. SCC dialing requires 
the SCC local telephone number, your access code, and 
the long distance telephone number you want to dial. If 
desired, these numbers can be stored separately as sta- 
tion or system speed-dial numbers and can be dialed in 
the order needed. 
19.13 
TO SPEED DIAL SCC NUMBERS: 
(1) 
(2) 
(3) Lift the handset and press an unlit line key. 
Press the SPDL key. The SPDL key lights. 
Dial the memory location code (l-9 or 001-030) 
for the SCC local telephone number. The display 
shows the number as it is dialed and the SPDL 
key is unlit. 
(4) 
(5) 
(6) 
20. 
20.1 After the special dial tone, press the SPDL key. 
The SPDL key lights. 
Dial the memory location code (l-9 or 001-030) 
for the SCC access code. The display shows the 
number as it is dialed and the SPDL key is unlit. 
If the telephone number is stored in a speed-dial 
location, 
press the SPDL key (the SPDL key 
lights) and dial the memory location code of the 
long distance number (1-9 or 001-030). The dis- 
play shows the number as it is dialed and the 
SPDL key is unlit. 
If the telephone number is not stored in a speed- 
dial location, 
manually dial the long distance 
number if it is not stored in speed-dial memory. 
DO-NOT-DISTURB (KEYSETS 
ONLY) 
Placing a keyset in do-not-disturb halts all pages 
and all incoming intercom and transferred calls to that 
keyset. (Calls recalling from hold and direct ring-in 
calls are not blocked by do-not-disturb.) The keyset’s 
DSS/BLF key flashes at the do-not-disturb rate on all 
Executive and GLX-Plus keysets. Another user calling 
the station while it is in do-not-disturb hears a repeating 
signal of four fast tones and a pause. 
20.2 If your station is in do-not-disturb and you have 
call forwarding programmed, the calls will be for- 
warded as usual. 20.3 
To ENABLE OR DISABLE DO-NOT-DISTURB: 
While on hook, dial #03. The display shows: 
DND TOGGLED. The SYS HOLD key lights 
while the keyset is in do-not-disturb and the dis- 
play shows DO-NOT-DISTURB. 
21. REDL4LING (KEYSETS ONLY) 
21.1 The redial feature stores the last telephone num- 
ber dialed at the station (manually or speed-dialed num- 
bers up to 32 digits). If the station user reaches a busy 
number or is disconnected, or if there is no answer, the 
number can be redialed easily. Only one telephone num- 
ber can be stored in the battery-protected database 
memory at one time. 
21.2 The programmable CO Delay timer inserts a 
delay between the time the SPDL and asterisk (*) keys 
or REDL key is pressed and the time the system redials 
the number. This delay ensures that the central office has 
restored dial tone before the number is dialed. 
21.3 If any of the CO lines have the telephone compa- 
ny’s Call Waiting feature enabled, the CO Delay timer 
may need to be adjusted to allow the Redial feature to be 
used. 
21.4 
l0 REDIAL THE LAST NUMBER DMLED (SZMlMRD 
KEYSET): 
(1) 
(2) 
(3) 
21.5 While still on the line: When you reach an out- 
side number that is busy or there is no answer, do 
not hang up. 
When you are not on a line: Lift the handset and 
press an unlit line key. 
Press the SPDL key. The SPDL key lights. 
Press the asterisk (*) key on the keypad. The CO 
line is dropped and reseized and the number is re- 
dialed. The SPDL key is unlit. 
TOREDULlHEL4STNUMBERDMLED(EXECUTIVEOR 
GLX-Plus KEYSET): 
(1) While still on the line: When you reach an out- 
side number that is busy or there is no answer, do 
not hang up. 
When you am not on a line: Lift the handset and 
press an unlit line key. 
(2) Press the REDL key. The REDL key lights. The 
CO line is dropped and reseized and the number 
is redialed. The REDL key is unlit. 
Page 4-33  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
22. TIME AND DATE DISPLAY 
PROGRAMMING (GLX-PLUS 
KEYSETS ONLY) 
22.1 Each GLX-Plus keyset can have a customized 
time and date setting. The display appears in this format: 
HH:MM DAY MON XX. (For example: 12:25 TUE 
JAN 01.) 
22.2 The user enters the following information when 
programming the display: 
Time: The time is entered with two digits for the 
hour and two digits for the minutes, in 24-hour clock 
format. 
Date: The date is entered by selecting the correct day 
of the week and the correct month, then entering the 
date. 
Year: Although the year is not displayed, it can be 
programmed so that the date is adjusted for leap 
years. 
Toggle Time/Date Display: The time and date dis- 
play can be enabled or disable as desired. 
Toggle 12/24-Hour Clock: The display can be set for 
12- or 24-hour clock format. 
22.3 The time and date must be set, at each keyset, 
when the keyset is first installed and then again after 
each initialization or power failure, or if the keyset is un- 
plugged (unless optional keyset display battery back-up 
has been installed as described on page 3-30 in 
INSTALLAITON). The keyset user can change the 
time/date setting as desired. 
22.4 
(1) 
(2) 
22.5 
(1) 
TO ENABLEIDISABLE THE lThL?YDATE DISPLAY: 
While on hook, press SPCL and enter the Pro- 
gram Time/Date feature code (4). 
Enter the Toggle Time/Date Display feature 
code (4) to turn the display on or off. You hear a 
confirmation tone and the display shows: TIMEI 
DISPLAY ON/OFF. 
TO SET THE TIME: 
While on hook, press SPCL and enter the Pro- 
gram Time/Date feature code (4). 
(2) 
(3) 
(4) 
22.6 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
22.7 
(1) 
(2) 
(3) 
(4) 
22.8 
(1) 
(2) Enter the Program Time feature code (1). The 
display shows: TIME xX:xX. 
Enter two digits for the hour (00-24) and then 
two digits for the minutes (00-59). Use 24-hour 
format. The Toggle 12/24-Hour Clock feature 
code will determine how the time appears on the 
display. 
Lift and replace the handset. You hear a con- 
firmation tone. 
TO SET THE DAZE: 
While on hook, press SPCL and enter the Pro- 
gram Time/Date feature code (4). 
Enter the Program Date feature code (2). The 
display shows: DAIE DAY MON XX. 
Press the asterisk (*) key until the correct day is 
displayed. Then press pound (#). 
Press the asterisk (*) key until the correct month 
is displayed. Then press pound (#). 
Press the asterisk (*) key until the correct date is 
displayed. 
Lift and replace the handset. You hear a con- 
firmation tone. 
TO SET THE YEAR: 
While on hook, press SPCL and enter the Pro- 
gram Time/Date feature code (4). 
Enter the Program Year feature code (3). The dis- 
play shows: YEAR XXXX. 
Enter four digits for the year (OtlOO-9999). 
Lift and replace the handset. You hear a con- 
firmation tone. 
TO SET lHE CLOCKIN 12- Or 24-HOUR FOR&XT: 
While on hook, press SPCL and enter the Ro- 
gram Time/Date feature code (4). 
Enter the Toggle 12/24-Hour Clock feature code 
(5). The clock mode is changed automatically 
and you hear a confirmation tone. The display 
shows: 1ZHOUR CLOCK ON or 24-HOUR 
CLOCK ON. 
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							INTER-TEL PRACTICES FEATURES 
GLX-PLUS INSTALLATION & 
MAINTENANCE Issue 2, June 1993 
23. SMDR DEVICE STATION 
23.1 One Executive or GLX-Plus keyset can be desig- 
nated as the SMDR device station. That keyset is then 
used for programming the SMDRparameters and gener- 
ating the reports, using special SMDR feature codes. It 
can also be used for generating database reports. 
23.2 SMDR station call data and/or database reports 
can be recorded on a customer-provided printer or an al- 
ternate device, such as a personal computer or floppy 
disk. This output device is connected to the optional 
GLX-Plus SMDR Adapter which is connected to the 
SMDR station’s keyset. 
A. STATION MESSAGE DETAIL 
RECORDING (SMDR) 
23.3 Station message detail recording (SMDR) is a 
system feature that provides a detailed record of outgo- 
ing calls, outgoing toll calls (8 or more digits), and/or in- 
coming calls. A sample of the SMDR report is shown in 
Figure 4-l on page 4-37. 
NOTE: SMDR programming and report printing can 
only be Performed when the Program Enable switch is in 
the OFF position. 
23.4 The SMDR parameters include the following: 
0 SMDR print conditions (SPCL 11) 
0 Time of day entry (SPCL 12) 
l Date entry (SPCL 13) 
l SMDR Valid Call timer (SPCL 14) 
l Clock adjust, plus (SPCL 15) 
l Clock adjust, minus (SPCL 16) 
SMDR Print Conditions 
23.5 Selectable SMDRprint condition include the fol- 
lowing. If no options are selected, all incoming and out- 
going calls are selected. 
l All incoming calls 
0 Outgoing calls - either all outgoing calls or only 
outgoing toll calls (8 or more digits) 
23.6 
TO PROGRAM THE SMDR PRINT OPTIONS: 
(1) While on hook, press SPCL and dial 1. The dis- 
play shows SMDR OPTION. (2) 
(3) 
(4) 
(5) Dial 1 again. The display shows SMDR PRT 
OPT. 
Enter the number(s) of the option(s) you wish to 
enable (l-3). They appear on the display when 
entered. 
Lift and replace the handset. You hear a con- 
firmation tone. 
If you wish to program additional SMDR 
parameters, follow the instructions for the 
desired parameter, but skip step 1. 
If you wish to exit @rn SMDR programming and 
print a report, lift and replace the handset again. 
You hear a confirmation tone and the SMDR 
printout is generated. 
Time of Day 
23.7 The time of day should be set before generating 
the first SMDR report and after every system initializa- 
tion. If it is not, “**:**” appears in place of the time and 
“**-**-**“appearsinplaceofthedate. (Thisprogram- 
ming is not related to the keyset display time and must 
be performed separately.) 
23.8 The time is entered in 24-hour format (00~00 is 
midnight, 12:00 is noon). If an invalid time entry is 
made, you will hear a burst of reorder tone and the time 
will remain unchanged. Occasionally, the time may ap- 
pear with a question mark (?) following it. That means 
that the time information may be incorrect due to a pow- 
er failure or other system problem. To clear the question 
mark, the time must be reprogrammed. 
23.9 
(1) 
(2) 
(3) 
(4 
(5) 
TO SET liYE TIME OF DAK: 
While on hook, press SPCL and dial 1. The dis- 
play shows SMDR OPTION. 
Dial 2. The display shows SMDR TIME. 
Enter four digits for the current time. (Or, hook- 
flash to disable the time of day and date.) The 
display shows the time as it is entered. The first 
two digits represent the hour (00-23) and the se- 
cond two digits represent the minutes (00-59). 
Lift and replace the handset. You hear a con- 
firmation tone. 
Ifyou wish toprogram aaUitionaISMDRparam- 
eters, follow the instructions for the desired pa- 
rameter, but skip step 1. 
If you wish to exit jkom SMDR programming and 
print a report, lift and replace the handset again. 
You hear a confirmation tone and the SMDR 
printout is generated. 
Page 4-35  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
Date 
23.10 The current date should be set before generating 
the first SMDR report and after every system initializa- 
tion. If it is not, “**-* *-**” appears in place of the date. 
23.11 
If you enter a valid time-of-day entry without a 
date, the date will appear as “01-01-01.” Occasionally, 
the date may appear with a question mark (?) following 
it. That means that the current date information may be 
incorrect due to a power failure or other system prob- 
lem. To clear the question mark, the date must be repro- 
grammed. 
23.12 
(1) 
(2) 
(3) 
(4) 
TO SET l7iE DATE: 
While on hook, press SPCL and dial 1. The dis- 
play shows SMDR OPTION. 
Dial 3 and then lift and replace the handset. You 
hear a confirmation tone. The display shows 
SMDR DATE. 
Enter six digits for the date. (Or, hookflash to dis- 
able the date function.) The display shows the 
date as it is entered. The first two digits are the 
month (Ol-12), the next two are the date 
(Ol-31), and the final two are for the year 
(00-99). 
If you wish toprogram additional SMDR param- 
eters, follow the instructions for the desired pa- 
rameter, but skip step 1. 
If you wish to exit from SMDR programming and 
print a report, lift and replace the handset again. 
You hear a confirmation tone and the SMDR 
printout is generated. 
SMDR Valid Call Timer 
23.13 The Valid Call timer determines when a call 
will be included in the SMDR output. The value of the 
timer can be O-59 seconds. If it is set to Oseconds, all 
outgoing calls that meet the SMDR print option require- 
ments will be recorded. 
23.14 An outgoing call that meets the print option re- 
quirements and lasts longer than the programmed Valid 
Call timer is recorded; however, if the call was trans- 
ferred to a station or placed on hold, the Valid Call timer 
is not checked and the call is recorded. 
23.15 
The Valid Call timer does not affect incoming 
calls; if the option to record incoming calls is selected in 
the database, all incoming calls are listed. 23.16 
TO SET THE VXLID CALL TMER: 
(1) 
(2) 
(3) 
(4 While on hook, press SPCL and dial 1. The dis- 
play shows SMDR OFDON. 
Dial 4 and then lift and replace’the handset. You 
hear a confirmation tone. The display shows 
VALID CALL. 
Enter the valid call time in seconds (O-59). It ap- 
pears on the display when entered. 
If you wish to program additional SMDRparam- 
eters, follow the instructions for the desired pa- 
rameter. 
Zf you wish to exit from SMDR programming and 
print a report, lift and replace the handset again. 
You hear a confirmation tone and the SMDR 
printout is generated. 
Clock Adjust 
23.17 If the SMDR clock appears to be running too 
fast or too slow, an adjustment can be set using one of 
these options. The amount of time indicated is added to 
or subtracted from the SMDR clock each time it reaches 
midnight. (This is a daily adjustment, not a one-time ad- 
justment.) The time can be adjusted plus or minus O-15 
seconds each day. 
23.18 TO ADNST THE SiUDR CLOCK: 
(1) 
(2) 
(3) 
(4) 
(5) 
While on hook, press SPCL and dial 1. The dis- 
play shows SMDR OPTION. 
Ifyou need to addseconds to the clock: While on 
hook, dial 5. 
If you need to subtract seconds from the clock: 
While on hook, dial 6. 
Lift and replace the handset. You hear a con- 
firmation tone.The display shows CLKADJ t or 
CLK ADJ -. 
Enter the amount of time in seconds (O-15) that 
the clock should be adjusted. The time appears 
on the display when entered. 
Ifyou wish toprogram additional SMDRparam- 
eters, follow the instructions for the desired pa- 
rameter, but skip step 1. 
If you wish to en’t from SMDR programming and 
print a report, lift and replace the handset again. 
You hear a confirmation tone and the SMDR 
printout is generated. 
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							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION % MAINTENANCE FEATURES 
Issue 2, June 1993 
FIGURE 4-l. SMDR REPORT FORMAT 
SMDR REPORT: 
------------------------------ top of page __------__-------------------- 
Inter-Tel GLX-12 
Station 
Message Detail Recording (SMDR) 
MM-DD-YY 
STN NUMBER DIALED TIME DDR LN ACCOUNT 
XX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX HH:MM HH:MM X xxxxxxxx 
----------------------------- end of report -------__-------------------- 
Exdanation Of Abbreviations: 
STN The intercom number (10-21) of the last station to handle the call. 
NUMBER 
DIALED 
LN Up to 32 digits of the telephone number dialed. Pauses in the number will appear as “P.” 
The CO line number used (l-6). 
TIME The time of day that the call was placed, in 24-hour format. 
DUR Call length from the beginning of the call until disconnect. Elapsed time is rounded up to the nearest 
minute to show hours and minutes. 
ACCOUNT If an optional account code is associated with this call, it appears in this field. The field is blank if no 
account code was used. 
Page 4-37  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
B. DATABASE REPORTS 
23.19 A database report can be generated at the 
SMDR device station and printed to show a summary of 
database programming. The reports are useful tools for 
troubleshooting as well as for record keeping. 
23.20 Database reports can be generated for the fol- 
lowing system programming areas: 
l SMDR Set-Up: Includes all SMDR parameter pro- 
gramming. 
l System Report: Includes all system programming 
information, except speed-dial numbers. 
l Station Report: Includes all station information for 
each of the 12 stations, except for speed-dial num- 
bers. 
l Speed-Dial Report: Includes all system and station 
speed-dial numbers. 
l Programming Report: Includes all of the above in- 
formation in one report. 
23.21 If SMDR is enabled when the database report is 
requested, the SMDR information is held in a buffer while the database report is printed. (The buffer can hold 
up to 16 SMDR records.) A form feed command is sent 
before and after the database report so that it can be easi- 
ly separated from the SMDR report. 
23.22 While the report is being generated, the at- 
tached keyset will not be available for placing or receiv- 
ing calls or using other features. 
23.23 The Program Enable switch on the KSU can be 
in the ON or OFF position when database reports are 
generated. 
23.24 
TO GENERATE A DAZ4BASE REFQRZ 
(1) 
(2) 
(3) While on book, press SPCL and enter 3. The dis- 
play shows SMDR D/R REPORT. 
Enter the number of the desired report. The 
selection is identified on the keyset display. 
0 = SMDR Set-Up 
1 = System Report 
2 = Station Report 
3 = Speed-Dial Report 
4 = Program Report 
Lift and replace the handset. You hear a con- 
firmation tone and the report is sent to the printer. 
Page 4-38  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES Issue 2, June 1993 
FIGURE 4-2. DATABASE REPORT FORMAT 
SMDR PRINT CONDITIONS REPORT: 
------------------------------ top of page 
------------------------------ 
Inter-Tel GLX-12 
Database Report - SMDR Set-up Parameters 
SMDR Set-up: 
SMDR Print Conditions 
Current Time-of-Day 
Current Date 
SMDR Valid Call Time 
Clock Adjust, Plus 
Clock Adjust, Minus SPCL 1 1: x,x 
SPCL 1 2: HH:MM 
SPCL 1 3: MM-DD-YY 
SPCL 1 4: XX Sec. 
SPCL 1 5: +XX Seconds/Day 
SPCL 1 6: -XX Seconds/Day 
----------------------------- end of report 
----------------------------- 
Page 4-39